Compensation for delayed flights Discussion Area

legal_magpie

The claim has to state the equivalent value in sterling and if the airline pays up there and then that's the end of the matter. But if they don't and it goes to trial and judgment is given the sterling equivalent is at the date of judgment. Could be more or less than the original

Noafie

Hiya, I put in a claim with Norwegian air for a 5 hour delay which was caused by a drone at Gatwick. they have come back with an offer and my initial reaction was to dispute it but I think as it was caused by a drone this could be classed as 'exceptional' therefore they could retract their offer? does anyone have any advise?


*I was going to dispute the claim as they had ample time (12hrs+) to get another crew for my flight instead of leaving it so late and causing the delay.

Caz3121

Noafie wrote: »

Hiya, I put in a claim with Norwegian air for a 5 hour delay which was caused by a drone at Gatwick. they have come back with an offer and my initial reaction was to dispute it but I think as it was caused by a drone this could be classed as 'exceptional' therefore they could retract their offer? does anyone have any advise?


*I was going to dispute the claim as they had ample time (12hrs+) to get another crew for my flight instead of leaving it so late and causing the delay.

EU261 compensation is based on the distance of the flight and is a fixed amount. What was your route and what was their "offer"

Noafie

Thankyou


it was Ibiza to Gatwick, they have offered €250 per person which sounds quite good to me but 5 hour delay with a 4 year old was not fun when they had enough time to sort it out.
If its not worth me pushing further I'm happy not to, also if I get this compensation can I still claim on my insurance?

Caz3121

Noafie wrote: »

it was Ibiza to Gatwick, they have offered €250 per person which sounds quite good to me but 5 hour delay with a 4 year old was not fun when they had enough time to sort it out.
If its not worth me pushing further I'm happy not to, also if I get this compensation can I still claim on my insurance?

that is the correct amount for the route....whether it is 4 hours, 14 hours or 24 hours the amount is the same
Your insurance policy should tell you if they pay anything for a 5 hour delay (many don't kick in till longer)

bricky74

Dear Martin/All
We were delayed for 4+ hours last June on a Thomson night flight leaving Manchester. Unknowingly we raised a claim through a company called EU Claim. They have been slow beyond belief. I've contacted them on numerous occassions stating other family members on the same flight have been paid out. I have wrote direct to the airline asking what the hold up is and why they aren't responding to letters from EU Claim and they replied straight away to me (well within 28 days) saying they are paying out and sending me a check for £1400. I haven't received payment yet but where does this leave me with the 3rd party company. In their T&C's it states we must inform them if the airline contacts us... I'm just frustrated as I've done their job for them and they want to take 25% commission. Please advise.

JPears

You could pocket the money and see if they contact you for their cut then argue that as far as you are concerned they didn't actually do much to gain compensation, leaving them to justify their cut. They may not be aware and not contact you are at all.
Or you could contact them directly and negotiate a reduced commision given that if has taken along time and a prompt to the airline from yourself to gain payment.
Up to you.

rachavs

Hi,
I was caught up in the chaos at Gatwick airport on Monday due to the Air Canada plane blowing a tyre. I have had a email from Easyjet saying they won't pay compensation as it was beyond our control. I totally accept that however what i do not except it the utterly appalling customer service we received at the airport from Easyjet representatives and believe I should be compensated for that.

We were basically stranded in the airport for hours with no information other than nearly every light from the airport had been cancelled, the queue and chaos in the easyjet departures was horrendous. I was given 3 sets of conflicting information from easyjet representatives one of which was very rude. A group of us was told by the first person we encountered (which was at least a couple of hours after all the flights had been cancelled) to do what ever was necessary to get home and easyjet would pay if we keep all the receipts. I continued to stay in the customer service queue while we googled hotels and other airports and flights etc and the next available easyjet flight wasn't until Wednesday afternoon approx 44 hours after when my original flight was due to depart and myself and my husband needed to get home for our children. However due to the fact that the whole airport was being tuffed out on the street there was no availability at any of the Gatwick hotels and no flights from any other airports until the next day and which were really expensive.

Another woman (the rude one) then turned up and said easyjet would not pay for any other form of transportation home if Easyjey could offer us another flight from Gatwick within 48 hours (as previously mentioned the next one they could offer me was approx 44 hours later) I explained we needed to get home for our children and couldn't wait nearly 2 more days to get home she said it didn't matter they wouldn't pay for any other flights and to book a hotel. I then told her this was not what the last person had said to which she replied well if that was what you were told why haven't you done it. I then explained that i had tried to book a hotel and there was none available she then spoke to me like i was utterly stupid and said i shouldn't be trying to do it myself I should be doing it via the easyjet app, i asked how did i do that and she said that it came up the option to book a hotel when you logged in, I showed her my screen that I hadn't been given that option to which she told me to log out and log back in and then show her. whilst i was doing this her phone rang which she answered with no apology walked away and never came back. once logged back in no where on the app was i given the option to book a hotel, the woman in front of me said she had been given it but she was 200 and 20 something in the online queue to book a hotel. As you can imagine we didn't know what to do.

In the meantime my Dad had found a train we could get at 23.50 another man then turned up and told us queuing for customer services was pointless they wouldn't be able to do anything and to book a hotel and another flight keep receipts and we would be able to claim, I asked about the train and told him that this was a better option for us as we really needed to get on our way that night as they next flights for a reasonable price weren't until the next afternoon from Heathrow, he told me that they wouldn't pay for trains again conflicting info to what we'd been given by the other 2 people. By this time we had been in the airport for about 7 hours none the wiser had been given 1 bottle of water (no food vouchers were offered) so decided to just go for the train. I have kept all the receipts from what we spent and we did go on the 23.50 train.

Can anyone advise as to A. whether they think that they will compensate us for the train and the journeys we made getting to the train station which were the Gatwick Express and tube, the food we purchased, the additional parking charge we incurred for not getting back to our car in time at Edinburgh and B. if I complain about the treatment and make a claim for compensation they are likely to pay out, I also have lost money by not being able to get back to work on the Tuesday as well. Sorry for such a long message but anyone advice would be much appreciated.

leylandsunaddict

Sorry, but that is unreadable. It must be the longest paragraph in history.

rachavs

Sorry, I've broke it up hope that makes it better as i'd really appreciate any advice