Compensation for delayed flights Discussion Area

Justice13075

Firstly put your flight details into bottonline and then EuClaim to see if they think you have a claim then come back.

Caz3121

AlisonAA wrote: »

I have looked into the CAA from this site but it has thrown me out as it says my flight is outside of the EU which is strange as it was from Greece to Manchester.

are you sure it was not stating that they cannot help because the flight was departing outside the UK? you would need to contact the Greek equivalent

Tyzap

A very similar story here too....

http://www.bbc.co.uk/news/uk-scotland-scotland-politics-40684551

Booked though Thomson but operated by ASL, French airline.

travellingred

travellingred wrote: »

Thanks. I have notified the airline and they are refunding the outbound flight. The return was with a separate airline so is not the responsibility of the airline causing the delay.

I can't speak to my travel insurers until Monday, however my policy includes abandonment cover, in the event of a delay in excess of 24 hours. It includes this clause however:

"We won’t provide any cover if you haven’t complied with the terms of contract of
the transport (including your rights under EU Air Passenger Rights legislation) or
accommodation provider and we won’t provide any cover if you don’t try to get
compensation, assistance or a refund from them in line with those terms. Where you
should be entitled to compensation from your transport or accommodation provider
we’ll require evidence from them of what they have provided and if they are not
providing any, their reason for this."

I have applied for EU compensation from the delaying airline but can't work out whether my insurers will use this clause to prevent paying out on the return flight and the hotel because I've not suffered any loss.

The definition of compensation as being a recognition of loss is not consistent with the EU regulations providing for a fixed payment depending upon the length of the flight. A family of four suffering a four hour delay on a flight to New York won't have incurred €2,400 of losses.

I spoke with my travel insurers today. Good news is that LV settled over the phone and I'll get the hotel and return flight refunded, less a £50 deductible, this week.

The bad news is that because the delay was so long as to render my trip pointless - it arrived at 23.39 on Saturday night instead of 21:55 on Friday night, and I was returning on Sunday - I exercised my option to cancel the flight which renders me ineligible for any compensation beyond getting my money back.

JPears

Was you original flight cancelled, the later time being a replacement flight? If so you are due reg 261/2004 compensation.

ellenpal

Looking from advice from you dear people.

Delta flight delayed on 31 July 2016 which meant myself and two kids arrived 24 hours after we were meant to.

Raised the issue with Resolver and no response from Delta. Escalated it through Resolver until I had to transfer the matter to CAA.

Things escalated through CAA and they got an agreement from Delta to pay the compensation back in Feb 2017.

Result, right?! Nope. Delta hasn't paid a penny yet. I let CAA know about this and they advised to escalate once more through Delta.com's complaint tool which I did - and give them 12 weeks to pay.

12 weeks has gone and not a single email reply (aside from the generic, we are looking into your issue and will be in touch).

I go back to CAA and tell them, and they provide me the full record to take to small claims.

I then go to file my small claims online and need an address within the UK for Delta but Delta.com says their UK address is in Paris and this is not an acceptable address for the court.

I then call Delta's office and they confirm their UK address is in Paris but that my complaint is actually being dealt with in the US. They advise to call the US. I did and had a seriously difficult time reaching a human but when I finally did, they said they had no record of any complaint! So, I say that's impossible - I have an entire file from CAA...she says to email it to "her" but it doesn't really go to her, it goes to a generic email dump but will eventually get to her. She assures she will look into this and get back to me the next day.

That hasn't happened.

So, well informed people. What can I do? I can go to court but I need a UK address that nobody seems to have for Delta.
I could escalate more through Delta.com but that will get me nowhere.

Do any of you have a direct dial number/email to someone in Delta that handles these things?

As you can see I have been battling this for a year! And by now, I am feeling so aggravated by the whole thing the EU compensation just doesn't seem to satisfy me anymore. I'm not out for blood, I just want them to take responsibility for this and the serious hardship is caused me, and my two little ones. And on from that, they need to take responsibility for this extreme mishandling of my situation.

Any guidance you can give, insider knowledge, details for someone in Delta who actually knows what they are doing, etc will be appreciated.

Vauban

ellenpal: yes they do seem to be elusive, don't they? See here for the address:
http://forums.moneysavingexpert.com/showpost.php?p=64688456&postcount=258

travellingred

JPears wrote: »

Was you original flight cancelled, the later time being a replacement flight? If so you are due reg 261/2004 compensation.

It was delayed and renumbered. EZY1801 on Friday night became EZY9801 on Saturday night. Easyjet never cancelled it - the decision to abandon was mine because I was only travelling for the weekend and arriving at gone 10pm on Saturday only to return home on Sunday seemed pointless.

Doesn't seem right that compensation isn't available - I'm financially out of pocket due to the insurance excess - but seems like the airline are technically correct here.

ellenpal

Vauban wrote: »

ellenpal: yes they do seem to be elusive, don't they? See here for the address:QUOTE]

That's wonderful! I knew I would find the answer here

Singh23

Hi all,

Regarding the recent Gatwick delays due to runway closure after a plane's tire burst - are we due any compensation for delays or cancelled flights? A response from Vueling stated that it was extraordinary circumstance that was beyond their control.

Additionally, my flight's arrival time was delayed by approximately two and a half hours - is there no recourse? I understand EU law states three hours delay would entitle compensation. I have checked EUclaim to no avail.

Flight details: 17/07/17 - Fiumicino (FCO) to Gatwick (LGW) - 18:40 (Actual
21:33) - 20:25 (Actual 23:02) - VY6228

Many thanks!