Compensation for delayed flights Discussion Area

lchappell

Hi, I had a flight back from Perugia in Italy last year. It got delayed by 4 hours, due to the incoming flight being hit by lightening, so we had to wait for another plane to be sent over. My claim the other day got rejected by ryanair today.

The reason I made a claim, was that I saw Martin mention on TV, that you can make a claim on your flight not being made available at the time it should of. The fact the incoming flight that got hit wasn't my flight, but would have been my plane for the next flight, isn't our problem as such. and that there was no replacement plane available, causing the delay.

I'm unsure what steps to take next and if I'm correct in my assumption.

Caz3121

what was your flight number and date?

lchappell

Flight number: FR4953
Departure airport: Perugia Airport, PEG
Scheduled departure time: Mon 15/02/16 11:45
Arrival airport: London Stansted International Airport, STN

leylandsunaddict

lchappell wrote: »

Flight number: FR4953
Departure airport: Perugia Airport, PEG
Scheduled departure time: Mon 15/02/16 11:45
Arrival airport: London Stansted International Airport, STN

It looks like it wasn't delayed by 3 hours (according to 2 ambulance chasing companies) so no claim.

Caz3121

It is not the departure delay but the arrival delay that counts
scheduled time of arrival v's actual time of arrival. Often airlines factor in some buffer into the timetable and can make up time in-flight so delays reduce

Justice13075

EuClaim say there is compensation due €250 per passenger try bottonline and see what they say.

leylandsunaddict

Justice13075 wrote: »

EuClaim say there is compensation due €250 per passenger try bottonline and see what they say.

It's telling me

Your flight had an arrival delay of less than three hours. To be entitled to compensation under EC Regulation 261/2004 your arrival delay must be three hours or more.

With a delay of more than two hours, the airline must provide you with food, drink and, if necessary, overnight accommodation. You can contact the airline directly for any claims in this regard.

So do Bott.

Justice13075

EuClaim say it was delayed more than 3 hours are you putting in the correct date.

leylandsunaddict

Justice13075 wrote: »

EuClaim say it was delayed more than 3 hours are you putting in the correct date.

Ooops. Right day/month, wrong year Sorry. I'd say less but I'd done it 3 times :eek:

spendingmad

Hi All. My DH was travelling from Manchester to Boston with Virgin with a connection in JFK. His Manchester to JFK flight arrived on time but his JFK to Boston flight was delayed over 3 hours. It was purchased as one ticket. Can he claim?