Compensation for delayed flights Discussion Area

peadar

Ah ok thanks.

It was one month in advance, departing 1 hour 25 minutes earlier.

Caz3121

peadar wrote: »

It was one month in advance

compensation does not apply then...you should be given the option to an alternative flight or a full refund

888nikki888

Hi all, is there a company that can help in claiming flight delay compensation if it's been more than 6 years? The flight was delayed for 8 hrs upon return from Salou to Glasgow and the details of the delay (flight number etc) are on the flight delay website. Just wondered if there is a company that could help? It was back in 2008. Any info would be appreciated. TIA

Justice13075

In a word No. 6 years in England and Wales 5 years in Scotland.

leylandsunaddict

888nikki888 has started their own thread

https://forums.moneysavingexpert.com/discussion/5649991

Sam_Butler

I recently sent a compensation letter relating to a cancellation, to Aeromexico. Our flight was cancelled on the same day as our flight from Heathrow to Mexico in December when there had been severe fog, so it's possible the cancellation qualifies for the 'extraordinary circumstances' defence, however I pressed ahead with it as they have also been deficient in various other areas, and the additional stay cost us in excess of £200, which I have requested back under Article 9.

I sent everything to the address I located for them in the UK, and it came back 'addressee gone away'. I called and they gave me an email address, so I emailed asking if they have an alternative address, or how else they'd like me to proceed. They asked me to give the detail by email, which I duly did, and they replied saying it wasn't the airline's fault and they don't have to pay any compensation or additional expenses, "have a nice day".

I have replied informing them that if they continue to shirk their responsibility, I will escalate this to the CAA with a view to taking them to court. I've said I'm giving them a chance to address this internally before I do so. It's entirely possible I won't get compensation due to the fog, and I've asked them for some more information including whether it was the inbound flight that couldn't land, or if the outbound flight was grounded at Heathrow. But I've also told them that what bothers me is their blatant disregard for the law, failing as they did to comply with several Articles of the Regulation, including when they cancelled their first rebooking via CDG and told us (over the phone sadly, so no written record) that they would not provide the first leg from London to Paris. This was also in two days' time and they made no effort to explain our rights and told us there was nothing they could/would do. The guy was immensely rude actually, really riled me up during our hour-long phonecall in which I repeatedly asked him what *could* be done, and he just verbally shrugged.

So now we wait to see, there were three of us and the flight was LHR-MEX so compensation would be €1,800 in addition to the more than £200 of rather reasonable expenses, but I can't help thinking (and I did point this out) that if we do go to court, their failings under the Regulation are going to get them in a lot more trouble than a couple of grand. And if they keep denying responsibility, I'll make sure of it.

Justice13075

Put your flight details into bottonline and EuClaim they will tell you if they think you have a chance of compensation. By the way don't bother with the CAA it is just wasted time they are toothless tigers If you have a claim google and download Vaubans guide and follow the advice.

Tyzap

Hi Sam,

If you post your flight details, dates etc, we can have a dig around and see what we come up with.

It sounds like you have a valid case under the duty of care regs regardless of fog or not.

Good luck.

_pistachio_

Hi all,

Does anyone have any experience with this sort of thing?

"As previously mentioned, we’ve refused your claim because our records show you and your travel companion didn’t travel on our delayed flight, BA2202 on 26 January 2013."

Needless to say, we were on the flight. Not sure how we're supposed to prove it, though.

Justice13075

How do you know you flew on that specific flight on that specific day if you have no documentation?. How did you book your flights online or through a travel agent. You can always send them a Subject Acess Request for £10. They will have to give you all the information they hold on you. Seeing you travelled with your partner I would send just one request. Just Google it. This is why t is always good to register with the Airlines so you can check back on previous bookings.

What were the circumstances where you believe you are due compensation