Compensation for delayed flights Discussion Area

Savvy_Sue

lemonpopsicle wrote: »

Hi, we flew form Philadelphia to Heathrow on a code share between American Airlines and Iberia, booked through Expedia. We left Phili on time but within 45 minutes a psychiatric passenger with a nurse escort had a violent melt down leading to air marshall restraint, him being injected etc. We flew on until we'd been flying for 2.5 hours then the captain decided to turn back. We arrived back at the terminal 5 hours after we left. They removed the passenger,cleaned the aircraft, got new stewards and set off again. Are we entitled to compensation? Our flight arrived 6.5 hours after it should have done. Thanks in advance.

that seems to me like a genuinely unpredictable / unforeseeable / unavoidable situation, not within the airline's control in any way.

lemonpopsicle

Savvy_Sue wrote: »

that seems to me like a genuinely unpredictable / unforeseeable / unavoidable situation, not within the airline's control in any way.

The man on the gate tried to refuse entry on to the plane, as he didn't think the person was fit to travel, but the accompanying nurse had paperwork and he was allowed on. During the flight the Captain came out to speak to the nurse asking her if she knew this (situation) was a possibility and she answered yes.

Caz3121

lemonpopsicle wrote: »

Hi, we flew form Philadelphia to Heathrow on a code share between American Airlines and Iberia, booked through Expedia.

You need to confirm the flight operator. Iberia do not fly PHL-LHR so I assume this was an AA flight (the other operator is BA but you don't mention them)
If it was an American Airlines aircraft then EU261 does not apply on flights departing from outside the EU

lemonpopsicle

Caz3121 wrote: »

You need to confirm the flight operator. Iberia do not fly PHL-LHR so I assume this was an AA flight (the other operator is BA but you don't mention them)
If it was an American Airlines aircraft then EU261 does not apply on flights departing from outside the EU

On our Expedia reservation it says " Iberia 9073 Operated by American Airlines". On the boarding passes it says " AMERICAN AIRLINES AA 728 27DEC SOLD AS 1B 9073"

Vauban

lemonpopsicle wrote: »

On our Expedia reservation it says " Iberia 9073 Operated by American Airlines". On the boarding passes it says " AMERICAN AIRLINES AA 728 27DEC SOLD AS 1B 9073"

So no EU compensation due - whatever the reason for the delay. Non-EU airlines flying into Europe are not covered - even if codesharing with a European carrier.

But to be honest, even if you were flying on Iberia I think this would clearly be a case of "extraordinary circumstances".

morsicatio

Hello Everyone

First off, apologies if the information I have requested is posted elsewhere. I have searched the forum and articles, but I think my situation is quite specific.

I booked a flight for travel on 17 Dec. The flight had three legs, but was all under one booking. The ticket was booked with Air France, but had multiple operators. (Air France, Flybe, Delta)

My first flight Manchester > Paris was delayed due to the weather. I missed my second connecting flight as a result.
My second leg of the journey was initially between Paris > Cinncinati, but this was replaced with Paris > Detroit. The replacement flight was delayed due to crew issues for approx. 40mins.

My third connecting flight was replaced with Detroit > Nashville. This flight was delayed due to crew issues by approx 2hr20min.

All things considered, my total delay at arriving at my destination was 7hr29mins.

Am I able to make a claim for compensation, which airline do I make the claim with, if this is possible?

I have also created a table of all the relevant information, which is available as a google document to view using this link.

Thanks for your advice in advance

Cheers

H

Caz3121

morsicatio wrote: »

My first flight Manchester > Paris was delayed due to the weather. I missed my second connecting flight as a result.

All things considered, my total delay at arriving at my destination was 7hr29mins.

Am I able to make a claim for compensation, which airline do I make the claim with, if this is possible?

your delay to your arrival was caused by the weather delay on the Manchester to Paris causing missed and replacement flights so no compensation due

morsicatio

Caz3121 wrote: »

your delay to your arrival was caused by the weather delay on the Manchester to Paris causing missed and replacement flights so no compensation due

Thank you for your response. (:

tiesto

Has anyone tried to claim compensation when a flight has been diverted and delayed due to a disruptive passenger?

I flew from Lima to London with BA in December and had to be diverted to Barbados midway through the flight as a disruptive passenger needed to be removed from the plane. As a result, we ultimately landed in London 22 hours late.

I have made an initial claim for compensation however this has been rejected as BA are claiming that removing a passenger for security reasons is an extraordinary circumstance which was outside their control. Is this a scenario that anyone else has experienced and if so is it worth pursuing further?

Vauban

tiesto wrote: »

Has anyone tried to claim compensation when a flight has been diverted and delayed due to a disruptive passenger?

I flew from Lima to London with BA in December and had to be diverted to Barbados midway through the flight as a disruptive passenger needed to be removed from the plane. As a result, we ultimately landed in London 22 hours late.

I have made an initial claim for compensation however this has been rejected as BA are claiming that removing a passenger for security reasons is an extraordinary circumstance which was outside their control. Is this a scenario that anyone else has experienced and if so is it worth pursuing further?

I think this would be regarded as "extraordinary circumstances" - the same as a mid-flight medical emergency than happens on your flight. Unless you could prove that BA were somehow negligent in allowing the passenger to board: but I think that would be very difficult.