Compensation for delayed flights Discussion Area

samwardill

legal_magpie wrote: »

No-one is forced down the CEDR route. It is entirely voluntary and you are free to use it or not. But although a NWNF lawyer won't charge if you lose, they won't usually accept a case unless they think it's a winner. There have been some exceptions such as Huzar and Dawson which they took on to establish important points of law (and won both in the end)

But if Thompson refuse to pay compensation unless you go down the CEDR route and refuse to deal with a NWNF lawyer then you are.

legal_magpie

Sam, this isn't right. If they refuse to deal with a NWNF solicitor that's their business but it would look bad for them in Court. Thomson's ideology in these cases is a war of attrition. They will do anything they can to delay and obfuscate. You don't have to play by their rules.

DrA_Harrogate

Okay, I book a package holiday such as a fly cruise, and flight delays which are (a) due compensation as the airline's 'fault' or (b) not due compensation e.g. weather. As a result of the delay I miss the boat, literally. In these situations, is the holiday company obliged to refund the cost, on the grounds that they have failed to supply what I purchased? Or am I driven to the small print of my Insurance Policy?

JPears

I think that would be the respnsibilty of the company that you booked the package with.
eg you book a flycruise with Dodgy Holidays Ltd, flight is delayed, you miss cruise, Dodgy Holidays are in bvreach of contract, full refund due.
And compensation from delaying airline.
That would be my understanding of your consumer rights, law etc

[Deleted User]

Vauban wrote: »

That would be good. I fear that "notifying" the Danish NEB is little better than writing a note to the tooth-fairy. But I look forward to being proved wrong!

An update on this. I had a flight delayed for over 24 hours with Norwegian back in August (it was from the US to Denmark). I wrote to the Danish Transport and Construction Agency to complain after Norwegian refused my request for compensation on the grounds of extraordinary circumstances (which was most certainly unjustifiable as it was just a seemingly minor technical fault with the aircraft). It took several months but they came back to say that they've now received confirmation from Norwegian that they will pay compensation for my case so it does actually seem to have worked for me.

I would say from my experience it's at least worth trying this route. I didn't initiate legal proceedings myself (I would have done if this hadn't been successful), all I did was originally lodge a claim for compensation with Norwegian directly, when they said no I told them I'd write to the Danish Transport and Construction Agency and then I simply forwarded all the details to them using a standard form they have available on their website. I've been told I'll have the compensation within 6-8 weeks.

111KAB

CAA threaten to use their powers ..... as if! .....


http://www.travelmole.com/news_feature.php?news_id=2025255&c=setreg&region=2

samwardill

111KAB wrote: »

CAA threaten to use their powers ..... as if! .....


http://www.travelmole.com/news_feature.php?news_id=2025255&c=setreg&region=2

The CAA have recently (in June 2016) downgraded their own complaint handling service so that it only handles EC261/2004 and EC1107/2006 (i.e. the minimum required under European law).

JPears

Usual BS and spin eminating from CAA.

Justice13075

They should change their name to APA (airlines protection authority) They are as useful as a chocolate teapot when dealing with the airlines.

lemonpopsicle

Hi, we flew form Philadelphia to Heathrow on a code share between American Airlines and Iberia, booked through Expedia. We left Phili on time but within 45 minutes a psychiatric passenger with a nurse escort had a violent melt down leading to air marshall restraint, him being injected etc. We flew on until we'd been flying for 2.5 hours then the captain decided to turn back. We arrived back at the terminal 5 hours after we left. They removed the passenger,cleaned the aircraft, got new stewards and set off again. Are we entitled to compensation? Our flight arrived 6.5 hours after it should have done. Thanks in advance.