AXA pulling out of pet insurance

rising_from_the_ashes

zuzuspetals wrote: »

It says if you miss a payment you get charged £30. Is this normal? I've never paid insurance premiums through a finance company before so I'm a bit confused.

That's pretty standard - and your bank will charge you as well

Can't see how it's a problem as long as you ensure there's enough funds on your bank account to pay d/debits, as there always should be?

shadowz

The papers never came in the post today from them as promised.
Can one of the people who have had quotes and renewal papers from them confirm if its all done automatically ? eg can they take money from my account and transfer the insurance automatically ?
Needless to say I do not want that to happen.

Kinski

shadowz wrote: »

I asked if they have increased all their insurances in such a degree and was told no just us with ongoing conditions

Don't know if it would help with the ombudsman but a lot of these places record phone calls, I'd be getting in touch with the insurer and ask for a transcript of your call. As I said I don't know if it would help. It certainly wouldn't harm your case.

sheramber

zuzuspetals wrote: »

I've received my renewal quotes for my cats and they haven't gone up by very much. I'm swithering about changing to pet plan though because I've never heard of NCI insurance and don't know how reliable they are. I got direct debit forms through the post from Close Brothers Premium Finance. It says if you miss a payment you get charged £30. Is this normal? I've never paid insurance premiums through a finance company before so I'm a bit confused.

That means that the finance company have paid NCI the premium for the year and you are paying them on monthly basis.

In other words on a credit agreement.

I tusually means that where with AXA if your dog died during the yer you did not pay the full yer premium unless you had made a claim that year but with a credit agreement you have agreed to pay the whole amount regardless.
So , if your animal dies during the first month of the policy, without you making a claim, you would still have to pay the remaining 11 instalments.

sheramber

shadowz wrote: »

The papers never came in the post today from them as promised.
Can one of the people who have had quotes and renewal papers from them confirm if its all done automatically ? eg can they take money from my account and transfer the insurance automatically ?
Needless to say I do not want that to happen.

They shouldnlt be able to as you are no longer paying to the same source.

NCI will have to set up a new direct debit.

To ensure they don't you can always cancel the DD to AXA- probably a good idea anyway in case they still take the money automatically.

shadowz

Ok I will cancel the direct debit to axa.
Having just looked through our direct debits I have noticed that in April our insurance changed from saying Axa insurance to saying
BDML INSCE PREMIUM and again this month it has changed to just saying
PET INSURANCE
So Im all suspicious now to be honest and wondering what is going on.

shadowz

and OMG look what is on our direct debit - how the hell can they do that ?
CLOSE BROTHERS LTD 67496601

sheramber

shadowz wrote: »

and OMG look what is on our direct debit - how the hell can they do that ?
CLOSE BROTHERS LTD 67496601

BDML are an administration company who deal with insurance policies for many companies.

When you phone you reach a call centre manned by BDML staff who deal with your companies policies.

My AXA polices were paid to BDML and my claims payments were made by BDML.

Do you not have to sign that new DD and send it back?

shadowz

I have no idea - we have not had any paperwork from NCI despite renewing in now 5 working days - we have had nothing what so ever from them.
I have phoned them cause we have heard nothing and they then gave us a quote over the phone and promised they would also post a quote to us to arrive today but nothing has arrived.
So no contact has ever been made by them to us - I have taken contact via phone last week.

rising_from_the_ashes

Just cancel the direct debit with your bank ........