Bank Charges Success Stories II

vansgirl69

ABBEY
Amount Reclaimed: £3059.80
Amount paid: £3059.80
Story: Finally the bank caved in. I had a Judgement for Claimant order made against the Abbey on the 23 July 2007 and when I went into my local Abbey branch, the manager refused to talk to me about it. He kept going on about the OFT announcement regarding bank charges. I told him that had no bearing on my case because the Judge had already ruled in my favour but he still refused to even listen to me. I said I would get in the bailiffs. Well I did not have the money at the time to pay for the Bailiffs but I received a phone call from the Abbey's solicitors saying that they will in no uncertain terms pay me the money owed. Even though I had a court order they still refused to listen They were basically saying that Warrington County Court were liars. Anyway a letter arrived saying that they were going to try and get the order set aside this Thursday (30 August 2007). But low and behold on Saturday morning a cheque for the full amount arrived. This has been going on since the begining of February and at last I can now get on with the rest of my life knowing I have no money worries. I would just like to say a big thank you for all help received through this website and my family and I appreciate everyone involved. Thanks a lot Mrs Joanne McLoughlin

king100

Bank: HSBC Business Account
Amount Reclaimed: £120
Amount they paid: £120

The story:
Got charged £8 per day for going overdrawn by £15. By the time i had realised it was £120.

Phoned them. They called me back and offered as gesture of goodwill the full amount back.

It was a brand new account so i guess benefit of the doubt.

iamstacie

Alliance & Leicester : £1217 + interest requested
Paid: £609 +£120 court fee

Its small success, but I didn't want to go all the way to court given that I'm quite unorganised so I probably wouldnt have won, and I figured its £609 I'd written off and never thought I'd see again.

Whether the money ever actually makes it to my new bank account is a different matter, it was paid into my A&L account, as soon as it was I called to close the account & transfer the money to my new natwest account, the money is currently 'missing in action' and has been so for 10 days....:eek:

hvr1

Barclaycard

Claimed:

£72.00 charges (3 x £24 charges)
£23.12 interest

total: £95.12


Was expecting the usual difference between old charges & price of new charges which would mean getting £36.00 back.

However got a letter from them saying above but giving me back the full amount of £95.12 - obviously an error on their part but now in writing & now credited to my account - HEE HEE

wont say no

:j

madreddog

Lloyds TSB.
Amount claimed; £5026 (including interest as calculated by me)
Settlement amount; £4750.

I started my claim back in November 2006 by requesting my account records for the last 6 years and paid my £10 fee for the privilege. They arrived just in time for Christmas so after the Queen's Speech I tackled them and came up with a reasonable figure to submit for my claim. After a dismissive letter from somebody in the Customer Services Recovery Team with a photo-copied signature, I replied saying I did not agree with their explanation and intended to continue pursuing my claim. After a few more weeks I received a further response offering £750 as a 'goodwill gesture' which, in no way, implied any admission of liability on their part.
I decided I was not happy with their goodwill gesture as it didn't seem particularly generous in view of the amount I originally claimed. I decided to tell the Financial Ombudsman about my claim so far and left it with them.
After a fairly short time (about 10 days I think) I received instructions from my 'case officer' as to how to proceed and, after submitting copies of all information I had previously sent to the bank, sat back to await a reply.
My Case Officer duly sent me a letter stating they felt I had a legitimate claim and had contacted the bank with a recommendation to pay up or else!
A very short time later I received a further letter from the Financial Ombudsman stating that they had received a settlement offer of £4000 in respect of my claim and did I consider it an acceptable offer.
After some consideration and deliberation ( about 10 minutes I think!) I replied that I would be happy to accept their offer and so that amount was credited to my account at the beginning of July.
One final note... I have to admit I was more than a little worried about possible repercussions from the bank but I have to hand it to Lloyds TSB for maintaining a professional attitude throughout the process and for them not imposing any restrictions or even asking me to leave. I still enjoy the level of customer service I've come to expect from them and still enjoy the same facilities on my account that I had before the claim.
Full marks for gentlemanly conduct to them!

Alan.

dougbanks

Bank: Smile
Amount Reclaimed: 1200.00
Amount they paid: 1200.00
The story: I followed Martin's script and wrote for details of all charges on my account. Although it took a while to get the details (they arrived on the last day of my deadline) I wrote again for a full refund. To my surprise, they refunded the full amount within a week as a "good will gesture".

I also telephoned C&G for a refund of my Mortgage Exit fee. To my surpise again, they were able to tell me there and then that I was due a refund of £140.00 - which arrived in the post a week later.

Big thanks to Martin and all you folks who have also reclaimed and won!

:rotfl:

redracer1

Bank HSBC
Amount claimed £5000
Amount received £3500

Only had to use standard letters no court action needed (phew).
Many thanks for all the help on this wonderful site, especially Martin. Have loved his TV appearances as well!! :money: :T :j

vicky_smith_2

Bank: LLOYDSTSB
Amount claimed £3500
Amount paid £3200
Had to take the process to court, was given court date when I received the offer from the banks solicitors.

Heartfelt thanks to Martin!

Vicky

Whibbs

Amount Reclaimed: £4152.34

Amount they paid:£2465

I had a £3500 overdraft and had just hit £3700 when they got nasty, pay day was only around the corner. I jumped to another bank, swapped all DD and SO, salary paid in and hit NW with a claim, they continued to put interest on during claim and handed to a debt recovery agency.

So far I have fobbed everyone off and attempted to up the figure to my original.

bash bing bong I get another letter £2465 take it or leave it 60 days to reply....I submit its a good offer and removes some considerable debt......just waiting for cheque now...yes my new bank is in credit lol..

debtfree27thmay

I'm pleased to say my husband received his cheque this morning (Spec Del) for £1617.17 from Natwest after we went to court on 6th Aug. I needed to phone Cobbetts as the didn't send it as per our out of court settlement. A big thank you to everyone who has helped, esp Martin ( who my DH seems to think is my new fancy man!!):money: