e2save.con!

Rebecca.e2save

If the claims are sent by recorded delivery as we do advise they will always be honour as this provides us with proof the claim was made within the correct time frame.

I can assure you, we do not try to make it difficult for our customer to make there cashback claim and if any mistakes are ever made by ourselves we do everything possible to rectify the problem.

nick1234

nomoneytoday wrote: »

All cashbacks work that way.

If the customer claims then they get a percentage of the mobile network's kickback. If the customer forgets then the phone supplier makes more money.

If they work everyone is happy

yes exactly, the incentive is not to pay due to higher returns for the company which leads to dishonest behaviour, im not saying its only cpw/e2save who do this, bt they are one of the worse frm what i have heard.

It took me 2 secs to find these..

http://www.ciao.co.uk/e2save_com__Review_5622214
http://www.dooyoo.co.uk/online-shops/e2save-com/1020632/
http://www.ciao.co.uk/e2save_com__Review_5614261

Rebecca.e2save

The only payments that would not be made by ourselves would be claims that were made outside the terms and conditions. If these are followed correctly all cashback claims made by our customer will be fully reimbursed the expected amount.

nick1234

Rebecca.e2save wrote: »

If the claims are sent by recorded delivery as we do advise they will always be honour as this provides us with proof the claim was made within the correct time frame.

I can assure you, we do not try to make it difficult for our customer to make there cashback claim and if any mistakes are ever made by ourselves we do everything possible to rectify the problem.

my claim was 1st class normal recorded as recommended, however e2save wouldnt accept it as it hadnt been signed for by you and seems no ones are so it makes it easy to say "lost in post", again due to company not making sure they are signed on delivery, or as u will say its royal mails fault, in which case y do u advise tht standard recorded will be sufficient.

nick1234

Rebecca.e2save wrote: »

The only payments that would not be made by ourselves would be claims that were made outside the terms and conditions. If these are followed correctly all cashback claims made by our customer will be fully reimbursed the expected amount.

but how can these be followed properly when cs gives conflicting advice and shows different charts online and on paper about when to send cashback and also starts contract officially from different months.

*oops i didnt mean to thank u for tht post, accidently clicked thanks instead of quote.

Rebecca.e2save

Nick1234 - if you would like to personal message me your customer reference number and the royalmail recorded delivery reference number, I would be more than happy to have a look into your account and try and get this issue resolved for you?

nick1234

Rebecca.e2save wrote: »

Nick1234 - if you would like to personal message me your customer reference number and the royalmail recorded delivery reference number, I would be more than happy to have a look into your account and try and get this issue resolved for you?

no as i said before i have already claimed via online claims court which u have paid up and contract is coming to end, so theres no issue to resolve. Unless you want to pay me comensation for all the hours, money, postage etc wasted chasing this up.

zfrl

I must say I have had 3 contracts with e2save & they have been very good with cashback. Of course they hope you are not going to claim as some people I work with didn't bother. My only complaint would be that if you do have a query it can take for ages on the phone to get through - but it is at a local rate.

Quentin

Rebecca.e2save wrote: »

We do have terms and conditions in place for the cashback with our contracts and these can be viewed before the order is placed and they then can decide for themselves if or not they will be able to make the claims correctly to receive the cashback successfully.

We accept you have contract trms and conditions.

The problem is that e2save only consider them binding on the customer, and don't feel they are bound to stick by them.

If a customer breaks a condition, e2save won't pay out.

But if a customer keeps to the conditions, e2save don't keep to their side and pay up on time. And how many of us have to chase their "automatic" first cashback?

In another thread Rebbecca.e2save has posted they want 45 days to pay up on a correct claim. The contract conditions say 30 days!

Even though this anomaly has been pointed out along with others, there is just silence from e2save.

http://forums.moneysavingexpert.com/showthread.html?p=5268127#post5268127

adewton

I'm also not happy with with E2Save. I applied for SE k800i with Vodafone. Despite waiting for 3 weeks after I've been approved, followed by numerous emails and 0870 calls, they did not send any phone and there was no correspondence. I threatened to told them I was cancelling the contract and gave a week's ultimatum - still no reply. I sent another email 2 days after the ultimatum passed that I had terminated the contract, they responded at 1850 hrs that day (just before closing hours) that my phone was on the way. It was 2 days after that I could access my account on thier website.
I managed to send the phone back 1 week later.
After 4 weeks (10 weeks since my initial request), Vodafone sent me a late cancellation bill, which was debited from my account.

1 year on, I'M STILL BITTER ABOUT THE EXPERIENCE. I WILL NEVER APPROACH THEM AGAIN, EVEN IF THEY OFFER TO PAY ME EVERY MONTH!