e2save.con!

gtz101

I worked in the mobile phone industry before at management level and whilst I am no longer part of any group whatsoever, I can assist with some of the points raised here.

What Rebecca has said is absolutely right in the sense that providing you follow whats written in the T&Cs, you should get your cashback however, it doesn't always work as straight forward as that. You can send your bills via recorded delivery and they can still claim they haven't received it by simply not signing it but if a customer can prove it was posted, they would in most instances get the benefit of doubt and rightly so.

However, leaving recorded delivery to the side, regardless of what "Rebecca" says it IS true that retailers heavily rely on customers forgetting to make claims for their cashbacks. It is the only way a retailer can make serious money. If everyone got their money, retailers would go virtually bankrupt. In meetings, discussions at company level, various methods are discussed to get around this including adjusting T&Cs to suit business needs.

I can understand what Rebecca is saying, but she is employed by e2save so obviously she isn't going to reveal the gospel out here and rightly so.

In fact just did a search on this forum, i notice a few people who have worked for e2save have already voiced their concerns about e2save in the past. It reveals just what I have discussed here.

rdouglas

Nick1234 I understand your frustration. But not everyone has had the same experience with e2save.

I generously over estimated the amount of time it took to handle the cashbacks, etc to point out that it was still worth the time spent and the money received. The name was sorted by my wife while in town doing other stuff anyway. The Orangeworld was known about before (3 months free or something) just forgot to change it.

The only thing that was actually done WRONG by e2save was reject my 2nd cashback claim on the basis of it being the wrong bill. I still got the money though. No major problem.

rash.m2k

Rebecca.e2save wrote: »

Quentin, it does now state your cheque will be received within 30 days on the internet (my college confirmed this has been changed within the past few months). As far as I am aware this correspondence has also been changed on the cashback offer leaflet that is sent. This was 45 days before and this is something that has only just been changed as we are trying to make the turn around as short as possible. I apologised for any confusion I caused you.

I am posting on behalf of e2save and I am more than happy for you to quote me should you need to contract e2save customer services regarding an issue.

Very sorry about the mistake also Shareef.

If you're speaking on behalf of E2save then it would be advisable for all your posts to look professional and contain no spelling errors like 'my college' should be colleague and 'Atomic' should be automatic.

This does not look professional at all - it makes me wonder if you can't spell properly what else can't you do properly.............maybe processing chequebacks...........:cool:

rash.m2k

rdouglas wrote: »

I got a phone for my wife 12 months ago through e2save. it was for £30 a month with a total of £270 cashback on a 12 month contract. £30 automatic , £80 after months 4, 8 and 12.


.....

The way I look at it is this:
If I am putting in an extra 3-5 hours of my time over a year to "earn" £270, it is time well spent. A lot more than I earn being at my job anyway. So I am willing to put up with a little bit of crap to get the cashback.

If you read the T&C and don't wish to do it then DON'T BUY A PHONE FROM THEM. I know of NO company that has 100% customer satisfaction.

Anyway I don't work for e2save and have not gone with them now that both my wife and my contracts are up. Orange and Three's "loyalty bonus" made it worth sticking with them and avoiding the cashback route.

Edit: Forgot that by signing up with e2save through quidco.com I also got £31.50.

Need anyone say more...........???????

nick1234

its all good tht some people put in the time etc, but it all comes down to the fact that ALOT others are doing the same and not easily get their claims back and companies causing problems.

Steve_xx

Rebecca.e2save wrote: »

The thing is E2save do not hope customer do not make there claims and we do not rely on customer not making there claim so we can make money. Atomic cashback is less just due to the simple fact it is raised with the first two months and there is nothing you need to do to claim this. I personally feel the terms and conditions are reasonable and that 30 days is more than enough time to send a bill into us and we do clearly state on the cashback offer leaflet provided which bills you need to send into us.

Rebecca, e2save certainly do hope that their customers will not make their cashback claims appropriately. If this was not the case then why is it that they insist on their customers having to send in around 5 separate claims per handset? Why are all the cashbacks not automatic? Why is it that an email to e2save with the relevant invoices attached is not sufficient? Why is it exactly that e2save want to increase their paperwork load up to 5 claims per individual handset? I, and many other believe that e2save are seeking to avoid payments due.

The real problem here is the fact that other posters are expressing their concern that when they send their claims in to you, via recorded delivery, that there are times when that item of mail is not signed for. Therefore, it makes it difficult for proof to be obtained that you have received it. In addition, as e2save insist that original invoices be sent, then if they are not signed for they are lost and so inevitably the cashback claim will fail. Sometimes a proof of delivery may not be available for some time, ie when the item sent has not been signed for. And of course the 30 day clock is ticking away, making it unlikely that the claim will be honoured.

Your terms and conditions are at times ambiguous, and they are seeking to confuse your customers and they are seeking to do this in order frustrate and avoid the payment of valid claims. If your customers have a bad experience with you then they will neither return to you nor your parent, and rightly so.

If e2save want to improve the situation they ought to take heed of those points raised here and elsewhere and they should act on them. It would help if e2save offered a normal landline number or even a freephone number for after sales enquiries.

uk_messer

As an e2save customer, I'm happy to play the cashback game. Of course it relies on x number of people not claiming, I accept that.

Even making the customer jump through hoops to get the money back is fine with me, it's all part and parcel of the cashback game but in my case there were a number of things which seemed very underhand.
Firstly, I didn't even receive some of my paper bills, 3 months worth were missing. I'm pretty meticulous with keeping all my bills and every other bill from BT, gas electrics etc has always arrived here. Then the change of numbering bills with Invoice number - my 10th month bill was actually numbered '9', I subsequently screwed up and my second cash back was never received, in fact I didn't get any kind of notification either way. I'm not saying e2save (CW) are definitely up to dirty tricks but that's certainly the way it has come across.

nick1234

good points guys highlights the problems of e2save and wish id listened to ppl before, i simply went with them knowing they were the worst out of a bad bunch bt didnt envisage how bad.

jackieb

I've got to put my oar in as well. My son had nothing but trouble with e2save in claiming back his cashback. He missed his first claim because they said he sent the wrong bill, despite the information he'd been given regarding which bill to send back, and what was actually on the site, being totally different. There was no arguing the point with them either.

nick1234

jackieb wrote: »

I've got to put my oar in as well. My son had nothing but trouble with e2save in claiming back his cashback. He missed his first claim because they said he sent the wrong bill, despite the information he'd been given regarding which bill to send back, and what was actually on the site, being totally different. There was no arguing the point with them either.

thanks for tht..itd be good if more people give us their stories.

did u claim in the end, they did exactly same with me until i sued they paid!