Sky offer for O2 Customer

[Deleted User]

Spikey_w wrote: »

After a call to Sky to discuss my options here's the best deal they offered for 12months.

Free Entertainment plus TV with hd box and installation
Free Broadband
Free Sky Talk Freetime (free weekends and evenings calls)
£50 credit - as I'm 9 months into my 12months contract with another phone provider
£119.40 Upfront line rental

Is this the best deal?

Am I reading this correctly in that you are getting the £119.40 line rental waived as we'll so you are not having to pay it?

Also as per your later post they are giving you Anytime Calls free?

We're you an existing Sky customer at the time of this offer?

If so you have done very well indeed.

I have quoted the above offer to several Sky Olympus team staff this morning and they have never heard if it nor will offer it. They did indicate it was probably for non Sky customers who are with O2 for broadband.

Best offer I got as an existing Sky tv customer with O2 broadband was either £5 per month broadband only or £16 per month which is half price broadband plus half price multi room.

I said no and have now cancelled my tv which incidentally they made no effort to try and keep my custom for.

Ziggy_Stardust

Deleted_User wrote: »

Am I reading this correctly in that you are getting the £119.40 line rental waived as we'll so you are not having to pay it?

Also as per your later post they are giving you Anytime Calls free?

We're you an existing Sky customer at the time of this offer?

If so you have done very well indeed.

I have quoted the above offer to several Sky Olympus team staff this morning and they have never heard if it nor will offer it. They did indicate it was probably for non Sky customers who are with O2 for broadband.

Best offer I got as an existing Sky tv customer with O2 broadband was either £5 per month broadband only or £16 per month which is half price broadband plus half price multi room.

I said no and have now cancelled my tv which incidentally they made no effort to try and keep my custom for.

I think you have to pay for the line rental and Anytime UK, I did.

I was in the same boat as you so cancelled the Sky TV then called the Olympus team a few days later, tried to haggle to no avail so said I'd look around and see what Talk Talk were offering, five minutes later they called me back with the deal. Good luck

Spikey_w

Deleted_User wrote: »

Am I reading this correctly in that you are getting the £119.40 line rental waived as we'll so you are not having to pay it?

Also as per your later post they are giving you Anytime Calls free?

We're you an existing Sky customer at the time of this offer?

If so you have done very well indeed.

I have quoted the above offer to several Sky Olympus team staff this morning and they have never heard if it nor will offer it. They did indicate it was probably for non Sky customers who are with O2 for broadband.

Best offer I got as an existing Sky tv customer with O2 broadband was either £5 per month broadband only or £16 per month which is half price broadband plus half price multi room.

I said no and have now cancelled my tv which incidentally they made no effort to try and keep my custom for.

I had to £119.40 up front for the line rental. The Anytime plan was probably a goodwill offer as they could not offer the Freetime plan which they promised as it was printed on their brochure I received.

Jeff121

I signed up to
Sky Fibre Pro unlimited
Entertainment extra pack +
Sky landline with basic call package
Total price £30.40 per month for 12 months, no set up fees.

Its a good deal for the first 12 months but now having read some posts about Sky customer service I’m having second thoughts about going to them. I’m on my 6th day since signing up so have the rest of the day to think hard about this and am considering cancelling. I don't have sky at present and doubt if I’d watch much of what’s on the Sky TV package. We only use the PC & Laptop for email and surfing the web so dont really need Sky Fibre Pro. I guess it was the half price offer for 12 months that tempted me and I’d said yes to the telesales lady without thinking about it!
A bargain is only a bargain if you're going to make use of it so reckon I’ll call them before the days out to cancel.

teddysmum

I am in the process of going over to Sky from BT phone and O2 broadband and only have tv, until tomorrow's phone line takeover, but am finding their customer service very helpful.

There is a problem with my tv service (box sticks on standby overnight),which hasn't resolved itself, so the technical dept. lady has booked me a technician visit on Wednesday. (I only called this afternoon)

Jeff121

teddysmum wrote: »

I am in the process of going over to Sky from BT phone and O2 broadband and only have tv, until tomorrow's phone line takeover, but am finding their customer service very helpful.

There is a problem with my tv service (box sticks on standby overnight),which hasn't resolved itself, so the technical dept. lady has booked me a technician visit on Wednesday. (I only called this afternoon)

Thanks for your info.
Its reassuring to hear some good comments about Sky Customer Service.
I’m still in two minds whether to go ahead with Sky or not “I used to be indecisive but now I’m not so sure” LOL .

Spikey_w

I've had my Sky broadband for 3 weeks and so able to give my opinion on the quality. The speed is about the same to when I was on O2 which is about 10Mbs but I have noticed sometime there is a delay before data is downloaded so maybe I'm hitting congestion. Other times web pages appear instantly.

Sky promoted that their Sky hub comes out top in tests but I found it the same as the O2 box and wifi strength is about the same. Differences include lack of USB port and preset DNS server on Sky hub. I miss the USB port and prefer using OpenDNS. So overall a thumbs down for Sky hub.

Whenever I had any billing query I normally called the Olympus team and they seem to be good so far in resolving any teething problems with the switch over.

So overall I'm happy with the service and value for money, be interesting what sort of deal I can get after end of my 12 months contract.

Ziggy_Stardust

Jeff I was with Sky tv for about 4 years before this switchover and really I can't say I've had any problems (touch wood). As for BB speed I'm getting 21 thingymagjigs I used to get 16-17 with O2 .

amorphix

uddin_1995 wrote: »

Hi, New on this, dont know if this is the right place to post this thread. :j

Anyway, been an O2 customer since they started their Home Broadband And Phone service. Its a shame that Sky is taking over.

Got an email from Sky this morning saying that I can move early. Got a great offer. Free Sky Entertainment Extra+ for 1 year and also Free Sky Unlimited Broadband for 1 year. They say a saving of £468.

I will also be getting Sky Line Rental paying upfront. That falls the same as £10 per month. With Unlimited Calls at £5

So i'll only be paying £15 roughly....

Any idea if this is good? Sounds good to me.....:rotfl:

Also apparently if your in a contract with O2 then you wont be charged for moving as Sky has the rights now?

I was in the exact same position as you. An O2 customer, who as luck would have it, had reached end of my 12 months contract when Sky got their grubby mitts on O2.

They approached me as they did all O2 users in their arrogant "we own you now" manner. I told them, they did not, and I would not, ever be changing to Sky.

To cut a long story short, they hoodwinked me into accepting a "30 days no obligation, no cost trial" and spun a load of lies to me on the sales pitch.

End result: My phone line was moved off the BT exchange without my consent or knowledge, I had 3-4 weeks of hell, dealing with Sky and BT to end my trial and get back onto the BT exchange. I ended up with NO phone line AT ALL and no broadband, for over a MONTH when Sky terminated my line, and BT wanted £50 to reconnect it.

Summary: Don't touch Sky with a barge pole, unless you're not bothered about the quality of your service and paying them money for weeks/month while they drag out a transfer, and/or paying BT/OpenReach or whoever you move to, to put you back on the BT network. The whole point of their "free 30 day trial" ruse is to get you onto their network, so they can extract line rental and drag out a transfer release. It's not free at all, and WILL cost you money in one way or another.

Oh and did I mention Sky block all indirect access call free call services like 18185 (even having the cheek to CHARGE for freephone indirect access call services, while pretending they're free).

Don't rely on their T&C (worded ambiguously). Don't rely on honesty or straightforward answers from their staff. Expect high phone bills and crappy Internet that drops out 10x a day. I got £9 for one call to a freephone number, and only OfCom intervention removed it.

Jeff121

Thanks amorphix for your reply.
I read about your problems with sky on another link in the site Sky Talk & Broadband Warning and its partly due to reading that and knowing of your dreadful experience with sky that I’ve questioned whether or not to go ahead and cancel within the 7 days cancellation period of my order with them.
I’d only phoned sky initially asking how long I cold use my o2 email address for and before I knew it I’d gone from asking a simple question to signing up to a 12 month contract.
I guess that's why sky bought o2, the reason being to increase sky’s customer base. Such a pity as o2 was a good service, I cant understand why the monopolies commission allow this sort of buy out when its detrimental to the company which is being taken over and its customers.