Sky offer for O2 Customer

uddin_1995

Monty_1 wrote: »

Hi uddin_1995, just wondering if your speed came up? I have had issues with connections and speed with sky BB before so I am nervous about taking a 12 month contract with them.

Anyone know what the early termination fee would be if I took the TV and BB offer, but the broadband wasnt good enough and I had to cancel after a month or two?

Thanks

Hi, Yes after the full 10 days the speed came up to router stats, download 19.7 Mbps and upload at 1.0 Mbps. So Yes it has gone up and is quite good. Not sure how it will be in your area though. Like you I was a big worried from reviews. However the router stats are slightly lower than my O2 connection. But I'm not complaint as it is still good speed. Also was worried about the router itself as people said it doesn't provide a better range of signal. But I found it better than the than the O2 router.


Regarding the cancellation of your service early. I'm not sure, but I read that you'll have to pay your full line rental off for the year if your cancelling. Also if your going to go with them, remember it takes 10 days, I realised great increase in speed after 7 days. But that was after cooling off period. So you won't be able to cancel after 10 days of their line testing.

Hope this helps. If you need anymore advice, just message back. Thanks

Monty_1

Thanks for that. Im in North London at the moment, previously I had sky broadband in Ireland and it was sold as 8mb and we recieved around 1-2mb on a good day. Streaming from youtube was a problem. Thats why im nervous.

Im going to call them tomorrow and see what they say, which TV package did you get?

Thanks

uddin_1995

Monty_1 wrote: »

Thanks for that. Im in North London at the moment, previously I had sky broadband in Ireland and it was sold as 8mb and we recieved around 1-2mb on a good day. Streaming from youtube was a problem. Thats why im nervous.

Im going to call them tomorrow and see what they say, which TV package did you get?

Thanks

As your from North London, speed shouldn't be too bad. I'm East London. But check their website and put your telephone number and postcode in to get a line estimate, that will give you a rough idea of what you should be able to get.

I got the top package free. It's the entertainment extra + which normally costs around £31 got free Sky Plus HD box. With free set up and everything.

ninenotebob

After many calls and texts Sky confirmed the deal and that the engineer would be with us today between 08-1300. Late last night we received a text and email saying that the engineer would be with us between 12-1400. At 1430 still no sign of him so called the mobile that we had been given for the engineer in the text - no answer. Message left on his answerphone. Decided at 1445 to call it a day so called the main switching number. 3 people later and someone in Cancellations (sounding incredibly like a cult member not being able to understand why we possibly could consider not taking up the deal) spent 25 minutes refusing to cancel the order and saying that the engineer had got stuck on another job and he couldn't understand why he hadn't given us a call to let us know. My basic message to him was - if this is the kind of customer service you get BEFORE you're even installed, heaven knows what it'll be like if we have a problem AFTER installation. I said that we had given him and his company a full day of our time and we wouldn't be giving any more of it; despite his protestations that he'd fix another date with us, and even come and install it himself if he had to....very, very disappointed

the_devil_made_me_do_it

I was telephone by Sky via my mobile phone last week & was offered the same deal.

However, I turned it down as I wanted to keep my BT line because I am on their unlimited anytime phone package & Sky wouldn't send the info by post, they wanted me to confirm there & then over the phone.

One question: how long is the contract with Sky? Is it 12 months before your out of contract or is it longer?

I've also noticed there seems to be a lot of free to air channels that are not on Sky, which is a shame because I do watch programmes on many of those channels.

Geordie_Ahmed

the_devil_made_me_do_it wrote: »

I was telephone by Sky via my mobile phone last week & was offered the same deal.

However, I turned it down as I wanted to keep my BT line because I am on their unlimited anytime phone package & Sky wouldn't send the info by post, they wanted me to confirm there & then over the phone.

One question: how long is the contract with Sky? Is it 12 months before your out of contract or is it longer?

I've also noticed there seems to be a lot of free to air channels that are not on Sky, which is a shame because I do watch programmes on many of those channels.

Yes, it's 12 month minimum term

macman

ninenotebob wrote: »

After many calls and texts Sky confirmed the deal and that the engineer would be with us today between 08-1300. Late last night we received a text and email saying that the engineer would be with us between 12-1400. At 1430 still no sign of him so called the mobile that we had been given for the engineer in the text - no answer. Message left on his answerphone. Decided at 1445 to call it a day so called the main switching number. 3 people later and someone in Cancellations (sounding incredibly like a cult member not being able to understand why we possibly could consider not taking up the deal) spent 25 minutes refusing to cancel the order and saying that the engineer had got stuck on another job and he couldn't understand why he hadn't given us a call to let us know. My basic message to him was - if this is the kind of customer service you get BEFORE you're even installed, heaven knows what it'll be like if we have a problem AFTER installation. I said that we had given him and his company a full day of our time and we wouldn't be giving any more of it; despite his protestations that he'd fix another date with us, and even come and install it himself if he had to....very, very disappointed

But the 'engineer' is from BT OR, over whom Sky have no control. If OR don't inform them, they can't inform you.

Aletank

I just phoned for my MAC code to go to TalkTalk but Sky persuaded me to stay with -
£7.50 a month Line Rental (weekend calls)
£2.50 a month Broadband

Ziggy_Stardust

Does anyone have the non 0844 number for the migration team, I've called the general sky team but they know nothing about it and say no to 0870 does not list the number. The only number I have is 08442 212 590.

denisiw

I was with O2 for Broadband and HomePhone. I switched both to Utility Warehouse (UW). The switch happened on 15 July '13. I thought I'd be able to use my O2 router but couldn't as it was locked. I had to get a new one from UW.

On 21 August I discovered that O2 were still charging me £22.99 for Broadband! I phoned O2 and cancelled it. I asked them why I was still being charged if I'd switched providers and they said it was my new suppliers fault, not theirs! I phoned UW and was told that UW send broadband and phone signals down one line whereas O2 has one line for each. I think that's the gist of it. O2 are now saying I still owe them £1.25 as I also cancelled the Direct Debit.

Has anyone else experienced this?

I've gathered all the info and I'm going to phone O2 to try to get my money back. I'll mention taking it to OfCom if I have no joy. It might help.

Denis