Halifax/BofScotland Insider Hints

angelwillow

LozBingley wrote: »

Give them a ring tomorrow

Thanks - been trying today with no luck but will keep trying.

angelwillow

bristolrovers wrote: »

I have has a letter back from HBOS and Abbey saying that when I took the bank account I agreed to there charge sand they keep me upto date with any new tarrifs so am unable to reclaim any charges

Sounds like a standard 'put off' letter. Just carry on with the claim process and good luck!

nimpy248

hi
1st post:j

i have been chasing £2888 form the halifax and i recieved a letter today offering £849:huh: I have phoned them up saying that i was not happy with the amount offered. The chap on the phone said that i will hear again from them by 17th July. Is this the norm, as i am now concerned that i will get nothing.

cheers

keith

Madferrit

Update about this.

I called Halifax today, and asked to speak to someone about charges on my account. I got through to a very nice lady who took a quick look at my account and said that she'll refund the charges on account. No further questions asked. She also said that a further charge was due to be put on my account in a few weeks, but she will put a stop to that.

Can't believe its been sorted out by a simple call.

Curv

Has anyone had problems getting through on the 01977 number? My brother tried several times yesterday and today but it was just ringing out and ringing out...

Cheers

Curv

gawain_2

I received an offer basically 46% of my claim after asking for a re-evaluation due to a complete rejection. I called the 01977 number and spoke to a lovely lady. I offered to waive the interest. She asked me to hold while she consulted her manager. in the end when she came back I was offered 88% of the claim minus the interest. She said that that was as far as it could be taken today, and she wasn't authorised to go any further as there were settlement amounts set for credit cards, not current accounts. I wasn't sure if this was !!!!!!!! or not but I thought 88% was better than nothing and I need the money back sooner rather than later. Happy to get a result though.

GarethR

gawain wrote: »

I received an offer basically 46% of my claim after asking for a re-evaluation due to a complete rejection. I called the 01977 number and spoke to a lovely lady. I offered to waive the interest. She asked me to hold while she consulted her manager. in the end when she came back I was offered 88% of the claim minus the interest. She said that that was as far as it could be taken today, and she wasn't authorised to go any further as there were settlement amounts set for credit cards, not current accounts. I wasn't sure if this was !!!!!!!! or not but I thought 88% was better than nothing and I need the money back sooner rather than later. Happy to get a result though.

gwain so you rang after you got the complete rejection letter? How soon did they make the offer of 46%? Could you PM me the 01977 number? Thanks

Insomniac666

nimpy248 wrote: »

hi
1st post:j

i have been chasing £2888 form the halifax and i recieved a letter today offering £849:huh: I have phoned them up saying that i was not happy with the amount offered. The chap on the phone said that i will hear again from them by 17th July. Is this the norm, as i am now concerned that i will get nothing.

cheers

keith

when I spoke to them I said not happy with my 50% offer and they immeadietly upped it to 100% (no interest)

angelwillow

Curv wrote: »

Has anyone had problems getting through on the 01977 number? My brother tried several times yesterday and today but it was just ringing out and ringing out...

Cheers

Curv

Yep been phoning all day and after about 1 minute it cuts off and the automated BT lady says 'the other person has hung up'. :mad:

angelwillow

scottsaunders1978 wrote: »

what is the best way to proceed with this - I am claiming £2624 + Interenst (3323.12) and I am getting lied from Halifax and messed around in ways that I cant believe. What is the most painful method of for the Halifax as I want to cause them as much problems as possible to get my money back? is it FOS or Moneyclaim?

Thanks

The FO charges the bank £400 for following up your complaint if that helps.