Halifax/BofScotland Insider Hints

B_WHEELER

MESSAGE FOR CANDYMUM
The address I was told to write to for the halifax is
Halifax PLC
PO Box 548
Leeds
L51 1WU
This is where I sent mine and Ive had letters back, still no settlement but Im hanging on. Spoke to lady at customer relations today who has put my account through again but she wasnt giving any more info out. I will start court next Tue if I don't hear anything. Good Luck. x

jo1972

Insomniac666 wrote: »

My first letter was 17 May, i've been given the 16 July as a reply by date... without trawling through the boards.... what is this new number you are all using?

01977 627422

luckydi321

candymum wrote: »

Hi. Wonder if anyone can help. After finally getting a list of my charges (Originally requested this on 18th April, finally received on 16th June) I am now going to send the letter requesting for a refund of my charges. Can anyone tell me which address they wrote to when sending this letter. I don't want to have the excuses again of them never receiving anything I write to them.

Thanks

Halifax PLC
Customer Relations
PO BOX 546
Leeds
LS1 1 WU

hope this helps

B_WHEELER

Here is my story so far and I am not giving up.
25/5/07 received my statement of charges,this totalled up to £1275 then adding the interest on of £174.56 (total of £1449.56) which is the amount I am claiming.
27/5/07 Sent my first letter asking for the whole amount back and asking for a response within 14 days.
11/5/07 Didnt receive anything from them so I rang the Customer Service department and was passed to about 4 different departments untill I got through to Customer Relations. She advised me they have 4 weeks from when they receive the letter to reply, I stated I put in letter 14 days etc etc, she wasn't listening to me so I just said I was writing another letter. I sent this on that day threatning to go to court if nothing is done within 14 days again.
16/06/07 Received letter stating they are declining my complaint and everything was in order with the charges. Today I telephoned the number which was on the top of the letter (08451241330) and gave them my 8 digit number and the clerk who I spoke to is putting my account through again for another investigation but said they have up untill the 8/8/07 to reply. Advised her if I havn't heard anything thing by the 26th June which is 2 weeks from 2nd letter I will be going to court,which I am well prepared for. She advised me there is nothing else she can do. So this is where I am now, ill wait till a week tommorrow and if nothing, Ill go to court.
Any one got any tips for me if I can do anything in the mean time! Thank xxx

luckydi321

candymum wrote: »

Hi. Wonder if anyone can help. After finally getting a list of my charges (Originally requested this on 18th April, finally received on 16th June) I am now going to send the letter requesting for a refund of my charges. Can anyone tell me which address they wrote to when sending this letter. I don't want to have the excuses again of them never receiving anything I write to them.

Thanks

Candymum
I know how you feel I sent for my statements on the 11thApril and recieved them on 15th June - looks like the same person was dealing with our statements lol!
Good luck in claiming back - I will keep an eye out for your posts to see how your getting on
Diane

poppyscorner

Hi All,

Just wanted to say requested statements 28th feb got them back a few weeks ago sent 1st letter got a reply charges are fair blah blah rang the number at the top of that letter got to speak to a very pleasant woman (last wed) she asked me what I wanted to do I asked if it could be reevaluated she said yes no problem explained it could take up to 8 weeks but would most likely be sooner so on reading this thread today I rang the 01977627422 number spoke to a lovely man asked if this could happen any quicker he said there is a reevaluation team looking for cases to do so he was giving it to them immediately and I should hear by end of the week then I can call back.
So I am awaiting a letter and hopeful it can be sorted pretty quickly

Thanks to all mser's who posted that number

Hopefull Poppy

bigmoodog

afternoon folks,

its now been nearly 4 weeks since i asked the halifax to re-evaluate my case and have heard nothing from then since. have spoken to them at least once a week and got no further on any occasion. threatened them with FO last week but was simpy told that they have no problem with me lodging a complaint with them but having looked at FO website, this process can take 2 months or so and have decided to give halifax another couple of weeks.

Just spoke to someone at customer relations who, although didnt sound terribly bright, adv that he will pass the details on again to the team that deals with them and shouldnt be too much longer before i hear anything.

fingers crossed

B_WHEELER

Hi on the top of the letter I received it gave an 0845 number (08451241330) is this different to the 01977627422 number, if I ring this one is it the same people as 0845 one?

barnishroader

bigmoodog wrote: »

afternoon folks,

its now been nearly 4 weeks since i asked the halifax to re-evaluate my case and have heard nothing from then since. have spoken to them at least once a week and got no further on any occasion. threatened them with FO last week but was simpy told that they have no problem with me lodging a complaint with them but having looked at FO website, this process can take 2 months or so and have decided to give halifax another couple of weeks.

Just spoke to someone at customer relations who, although didnt sound terribly bright, adv that he will pass the details on again to the team that deals with them and shouldnt be too much longer before i hear anything.

fingers crossed

have you tried 01977627422.
the guy (it always seems to be the same one!) on here seems far more clued in and helpful.

B_WHEELER

Barryheffron I have just rang that telephone number and I spoke to a lady who said that was the endownment claim department and the correct number is 08451241330. Do you ask for anyone inparticular?