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Yorkshire Bank

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  • Finally received statements this week, almost a month n half since requesting them. However letter arrived this morning advising that they had mistakingly sent a batch of my statements to A N Other customer. Customer returned them and made them aware, suposidly. They are extremely sorry and are offering £150.00 in way of compo. Anybody got any sug:confused::confused: gestions as to what i should do!!!!!!!!!
  • Edinburghlass_2
    Edinburghlass_2 Posts: 32,680 Forumite
    10,000 Posts Combo Breaker
    Take it, you won't often get £150 offered to you like that.
  • Kurt_Hamster
    Kurt_Hamster Posts: 791 Forumite
    Take it, you won't often get £150 offered to you like that.

    ...then once you have the cheque, cashed it, spend it on a Chinese Banquet, then eaten a tube of Rennies, you then write a letter of complaint to the Information Commissioner grassing them up.
    Hamsters have no tact and diplomacy, nor do they want any.
  • sarahsaver_2
    sarahsaver_2 Posts: 13 Forumite
    Hi

    Could anyone help? I sent a letter for my statements and paid £10 on 21/03/2007, they wrote back to ask for more time on 26/04/2007 and ive still not heard anything! does anyone know what letter to send now to them?

    Regards

    Sarah
  • Do you not think i should try to get them to increase the offer, what about confidentiality!!!
  • car1268
    car1268 Posts: 25 Forumite
    I have received a letter from a solicitor on behalf of Yorkshire Bank offering mr a "goodwill gesture" payment of £200 (original claim for £1100)I have 10 days to respond is this a normal action or should I reject and hold out for more. I am concerned having read the thread re Cldesdale bank which is the same company any advice??

    I have also received a £100 goodwill offer this week from Y B solicitors and given 10 days to reply. I have written back (and posted through recorded delivery) and asked for the full amount £550 or I will reclaim through MCOL -with interest. Looks like they are now beginning to comply!!!!!
    Started this back in February hopefully all resolved by June!:beer:
  • Edinburghlass_2
    Edinburghlass_2 Posts: 32,680 Forumite
    10,000 Posts Combo Breaker
    cdmatson wrote: »
    Do you not think i should try to get them to increase the offer, what about confidentiality!!!

    Certainly its a "breach of something" but it is also human error that you didn't know about until the bank told you about it. If you don't think its enough you then have to decide on a figure yourself and ask them.
  • ok .. so I phoned my bank and then asked for my 5 missing bank statements and they tried to charge me £5 each ..... How can they do that when I can have all my statements for £10 ?
  • Kurt_Hamster
    Kurt_Hamster Posts: 791 Forumite
    ok .. so I phoned my bank and then asked for my 5 missing bank statements and they tried to charge me £5 each ..... How can they do that when I can have all my statements for £10 ?

    Because when you put in an SAR you are asking for data, if you ask directly for statements you are asking for a service which has an associated fee.

    Please see my popular misconceptions thread for more info on it.
    Hamsters have no tact and diplomacy, nor do they want any.
  • Help please, first time I have posted. I filed two claims for YB on 010507. The first one they didn't acknowledge so i entered judgement on the 22nd what happens now? How long do I wait to get paid, I requested payment immendiateley. The 2nd claim they wrote asking for further info(which they have already had) but checking with MCOL they haven't acknowledgewd claim with them can i enter judgement on this one? The amounts are £4019 and £5224
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