Topcashback Questions & Answers

peterx

Changed my energy supplier to OVO in May of this year .Received £35 cash back from Make It Cheaper which tracked immediately.Logged into my account yesterday and the tracked £35 had disappeared.How can tracked money just disappear from my account without an explanation.Disgusting,have raised a ticket.

TopCashBack_Company_Representative

Hi everyone,

@mamabuddah Sorry about that- just a little spelling error on our side! We have received your email however and have passed this on to the Claims team for you who will be back in touch shortly.

@houseofpat I have now asked the Claims team to update your Post Office claim as soon as possible. Can you kindly just allow some time for them to complete this for you?

@legendkiller2k8 I am sorry you feel we are ignoring you- I can assure you this is not the case. We are looking into this for you and we will be in touch again soon.

@B_M Sorry for the misunderstanding here- I can see that we are now querying this further for you and the Claims team will be back in touch when they have any further information for you.

@peterx We would be happy to have a look at this transaction further for you but please can you kindly email in to mse@topcashback.co.uk? If you can do this from the same email address that your account is set up then this would be much appreciated.

Many thanks,
Katie

legendkiller2k8

So nowtv aka Sky seem to think my nowtv box is a old one and wasn't purchased at time of cashback. Eh that makes no sense my reciept says otherwise, they've agreed to pay the entertainment pass money but not the movies pass or box money.
Now we know how Sky can give half price tv packages out lol.

Hurri

Hi,

Please can I have checked the status of my cashback for a Green Flag purchase made upon 15/1/14 reviewed? It's way in excess of the average '21 weeks' now.

Originally my cashback was tracked ok at the correct amount, then moved to declined at £0.00 (for no obvious reason) - I then submitted a claim and it was then 'confirmed' at £20.20 (£20 plus the £0.20 topup), which it has been stuck at for a long time now. I'm not convinced this is progressing.

My TCB username is 'Hurri'.

Thanks for any help in progressing this.

B_M

Thank you very, very much Katie.
Yes, it is being queried and hopefully no more garbage! I don't mind in the slightest losing out on cash back for a genuine reason, but lies doesn't cut it I'm afraid.
A bit like when it gets declined stating 'another marketing channel' received the cash back, without backing up who the 'other marketing channel' is and why, when the sale originated from tcb. Yes, it could be that a code was used attributed to another voucher site, but it needs confirmed.

peterx

Thanks for looking into my case Katie.This is the first time in probably 6 years that a significant amount of money as gone missing without a explanation.I believe you are having lots of problems at the moment.I have in the past had excellent service from you.It is so frustrating when a purchase has been completed by the book and still have the cashback declined and missing from my account without any explanation.

haybel19

TopCashBack_Company_Representative wrote: »

Hi @haybel19,

I am sorry to hear this has tracked at a lower amount to which you were expecting. For this we would now ask you to send an email confirming your email address linked to your Topcashback account, we can then look into this and further advise you.

Please send this to [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL]

I look forward to hearing from you.

Many Thanks,
Charlie

Have emailed.

legendkiller2k8

Had a very interesting chat with someone from Skys CEO office this morning, they said Topcashback get paid for transactions once a month.
Sky looked into my cashback and have said it was paid to Topcashback in May 2014.

Care to explain yourself TCB?

TopCashBack_Company_Representative

Hi all,

I hope that you had a great weekend

@Hurri, I am sorry that your transaction is not progressing as quickly as expected, I can see from our systems that we would have expected to see this progress for you come the end of June, however, these are just estimates that are based on the merchants previous payout speeds and this does mean that it can sometimes take a little longer for the cashback to come through. We do ask that members allow around a further 4-6 weeks from the estimate for the cashback to come through, could I kindly ask that you allow your transaction to progress for a further 3 weeks? Please could you contact us via a support ticket if this has not progressed come this time? Hopefully you see the cashback applied to your account for you soon though!

@B_M, I will be sure to pass your thanks on to Katie Hopefully this is resolved for you soon!

@Peterx, we are happy to help, I will be sure to get back to your email for you today and hopefully, with some positive news.

@Haybel, I have received your email and will be sure to get back to you by the end of the day

@legendkiller2k8, Sky will pay their affiliate marketing network who will then pay the cashback to us to then pass forward to our members, I have taken a look on the network and can confirm that no cashback for your transaction has yet been received. Please be assured that we are doing all we can to find out why this has not yet come through for you.

Best wishes,
Samantha

Hurri

Hi Samantha,

Thank you for investigating. I'll wait a little longer before creating a support ticket as requested.

Many thanks