Topcashback Questions & Answers 27 March 2013 at 3:23PM edited 27 October 2015 at 10:51AM in Shop but don't drop 4.8K replies 750.5K views

Former_MSE_Andrea

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Hi everyone,

If you have a question you'd like to ask cashback website Topcashback directly, post your question below and it will try to answer. If you want to discuss other cashback sites then please start a separate thread if there isn't one already.

Please remember referral links are not permitted. If you want to post a referral you can do it on the Topcashback referrals thread.

Heisenberg_II

My Heart Bingo cashback is still pending but instead of saying £10.10, which it did say initially, it has now changed to £0.00.

Should I wait until this is confirmed or lodge a claim?

TopCashBack_Company_Representative

Hi Heisenberg II,

I would expect this to show as a figure, so could you lodge a claim now?


To claim - please go to Customer Support> CashBack Claim> Lodge and complete all the details on this form or use the link below

http://www.topcashback.co.uk/account/enquiries/missingcashbackclaims/submit

Please let me know if you have any issues.
Many thanks,
John

Heisenberg_II

TopCashBack_Company_Representative wrote: »

Hi Heisenberg II,

I would expect this to show as a figure, so could you lodge a claim now?


To claim - please go to Customer Support> CashBack Claim> Lodge and complete all the details on this form or use the link below

http://www.topcashback.co.uk/account/enquiries/missingcashbackclaims/submit

Please let me know if you have any issues.
Many thanks,
John

Just checked and it has now been confirmed as the correct amount.

I will bear this in mind in future, thanks!

TopCashBack_Company_Representative

Hi Heisenberg II,

Thats great news!

It looks like these transactions can take a short time to update from £0.00 and we have now updated the site to show this.

Best wishes,
John

pinkcalculator

My Waitose queary from December is still not shown or replied to I think you said it was a 3 month wait that should be done by now

TopCashBack_Company_Representative

Hi pinkcalculator,

I've asked the Claims Team to give you an update on this claim. If you don't hear anything after a couple of days please post back

I really hope this goes on to be a successful claim for you!

Best wishes,

Jessica

pinkcalculator

Thanks much appreciated just to know what's happening
I must admit I do find the insurance one not even tracking or showing at all for three months a bit of a worry as that's usually a lot of money why can't it just be shown as there and noted at least ?

darkvelv

Hello TCB ,
Can you,please, help?
My OH account has been 'terminated'.
This is what he has received today, without no further explanation and it's so frustrating - no explanation, no nothing.

Hi there,

Thanks for getting back to us.

I have taken a look at your account and unfortunately, it does appear that this has been automatically terminated by our system as this shows characteristics that are potentially attributable to abusive or fraudulent activity that may contravene our Terms and conditions, due to merchant abuse.

Kind Regards,

Is there anyway for him to reinstate h'is account?
He used to have around £60ish to be confirmed and now this is so upsetting.

Thank you!

shirlls

I've been registered with Topcashback for a number of years, my main transactions being with Debenhams and home and car insurance. Since the end of last year Debenhams transactions are not tracking and I've had to make a claim for every purchase I've made, luckily they've all been paid but it's a worry.

My home insurance was due in April. I usually just pick the highest cashback amount with the best quote, but because of the trouble with the Debenhams transactions I checked the cashback reviews and they were terrible - hardly anyone was getting their cashback, so I decided not to go through Topcashback for my insurance.

I don't think this is a merchant problem, there's too many, it must be a problem with Topcashback

pinkcalculator

Must admit I think I might use quidco for the car insurance I don't like thr idea if waiting three months to see if its tracked then having to chase it up I can't even remember how much cashback was due now