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Topcashback Questions & Answers

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Comments

  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,197 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hi simply_tash,

    That would depend on the merchant. I would say that most don't, but we have had instances where they do. If you post back here i could find out for you!

    Many thanks,
    John
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Lily1
    Lily1 Posts: 190 Forumite
    Hi, purchased my house insurance through Directline on 20th March expecting £40 to track. Nothing showing yet. Have lodged a claim but no response yet. Anyone in same boat?
  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,197 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hi lily1,

    I am sorry that this didn't track, it can take up to 12 weeks for a claim to be resolved and you wouldn't generally hear back until we do have a resolution for you. If you would like to email [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL] I can check that all is going well with the claim for you?

    Many thanks,
    John
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • POPPYOSCAR
    POPPYOSCAR Posts: 14,902 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Hi,

    If i make a payment using a giftcard, am i still entitled to cashback?

    Many Thanks.



    I know H Samuel do not give cashback when you use a gift card of any description.
  • Hi John,

    Re: payout request
    Unfortunately the following transactions can’t be included in your payment as since it became ‘Payable’ there has been a reporting inconsistency for this transaction. Please can you check this later at which point we hope to have it resolved and included in your payout. If you don’t believe you still qualify for this transaction, please click the ‘Cancel Transaction’ button

    Could you please explain this problem and what I should do?

    Thanks a lot.
  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,197 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hi Heisenberg II,

    This is usually to do with the way the merchant has reported the transactions, but I should be able to resolve it quickly for you.

    Please can you email [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL] again and I will access your account and investigate?

    Many thanks,
    John
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • T-b-P
    T-b-P Posts: 17 Forumite
    Hi,

    I'm ordering a Vodafone sim deal which is showing £101 cashback. Will this be affected if I use a a code that gives 3 months halfprice line rental?

    Thx
  • Hi Heisenberg II,

    This is usually to do with the way the merchant has reported the transactions, but I should be able to resolve it quickly for you.

    Please can you email [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL] again and I will access your account and investigate?

    Many thanks,
    John

    Hi again John,

    Problem resolved! Just logged in and processed my withdrawal request without any problems.

    I appreciate your help.
  • My account has been suspended because both my mother and I have an account at the same address. There is nothing in the terms and conditions to state that two different individuals living in the same address cannot have separate accounts.

    I have quite a lot of cashback in the account, so I find this rather peculiar that TCB have suspended my account after accumulating so much cashback! Plus, now no-one is responding to any of my queries through email.

    Could you please look into this?
  • I took out sky fibre broadband on 12th November 2012 was suppossed to take 10 weeks but still says pending.
    I also upgraded to sky movies on 16th November but that shows tracking at £0 instead of £20
    september wins - toshiba laptop, timotei shampoo & conditioner, mccains games, pimms picnic blanket.
    october wins - grants tumblers, £20 petrol voucher, sega console, iphone
    novembers wins - £50 on walkers rainy day, £50 itunes voucher
    march wins - dog treats
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