Topcashback Questions & Answers

jdvhsully

I have placed orders from groupon over the last month or so and each time I have had to raise a no tracking issue.

So far I have had 3 orders not track and now have to request another 2 are looked at.

Is there an issue with groupon?

On another note why are QVC no longer giving cash back?

Thanks

TopCashBack_Company_Representative

Good Morning,

@POPPYOSCAR, that's a shame. This doesn't affect all merchants so hopefully it won't cause too much inconvenience. Please keep checking back as we do hope that this problem will be fixed at some point.

I couldn't say exactly what the issue is, but I know that it is a technical problem which is not under our control. That said, we have made the relevant people aware of the issues our members have had.

@jdvhsully, there is not a general issue with Groupon but I suspect that this is due to browser or security settings on your PC. In the first instance, can you make sure that cookies are enabled and that you clear them prior to visiting TopCashback? Can you also use a different web browser if possible? If this doesn't help next time you purchase, can you email [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL] and I will see if there is anything else I can suggest?

Regarding QVC, merchants do come and go from the site, but they are continually being reviewed. I will pass this to a member of our partnerships department and let them know of your interest in this company.

Best wishes,
John

SDP

Hello
I have made a missing cashback claim and have to date sent 4 nudges over 3 months.
My original purchase was made at the begining of December 2012 from the Apple store this has not tracked but is in my clicks to merchant section.
I'm not sure what to do next, I hope you can help.

TopCashBack_Company_Representative

Hi SDP,

Please can you e-mail in to mse@topcashback.co.uk so we can access your account? We'll then take a look into this for you and get you an update for your Apple Store claim. Thanks for being patient so far

Best wishes,

Jessica

icehockeyjoe

Is it normal for some sites not to track as pending straight away despite the box coming up to say they have been tracked?
I did 4 gaming sites between 10.30-11.30pm last night- Eurogrand, William Hill bingo, Gala bingo and Caesars bingo and none have them have appeared as pending yet.
I have done Iceland bingo tonight and it appeared as pending immediately.
I'm a bit concerned!

TopCashBack_Company_Representative

Hi icehockeyjoe- it can take up to 7 days for a transaction to track to your account, even after the visit has been recorded. Can you post back then if you don't see it? Many thanks, John

Georgiegirl256

Hi John

I wonder if you could help me? I purchased a cooker from Boots Kitchen Appliances the other week, and it tracked at £6 and something pence, it's now at zero and saying its been declined??

Boots phoned me up and bamboozled me with all this extended warranty stuff, which at first I agreed to as it sounded good and something that would be of benefit to me (bear in mind, this is an added extra after the sale and not a compulsory purchase), so they sent me the paper work put, and said I had so many days to cancel it, which after reading through it and realising I didn't actually need it, I did just this.

Mysteriously the same day or day after, my cashback has been declined Seems abit of a coincidence to me....and if this is the reason why it has been cancelled, well I think that's just plain wrong, I cancelled the insurance (optional extra), not the sale.

Thanks

TopCashBack_Company_Representative

Hi Georgiegirl256,

It sounds like you have had a declined transaction with this merchant.

Please could you lodge a missing cashback claim for this and we will investigate this with the merchants network.

I am sorry this has been declined and hope this claim is successful for you.

To claim - please go to Customer Support> CashBack Claim > Lodge and complete all the details on this form or use the link below
http://www.topcashback.co.uk/account/enquiries/missingcashbackclaims/submit

Have a great evening

Sally

Georgiegirl256

Thanks Sally, will do!

TopCashBack_Company_Representative

Great Georgiegirl256!

Any other queries please let us know!

Enjoy the warmer weather I hope it lasts

Sally