Topcashback Questions & Answers

BartyBoy

ilikewatch wrote: »

Yay!
My TCB cashback from my March Sky subscription has paid today - was starting to worry after seeing some of the comments on here but looks like I didn't need to!
Thanks TCB

Excellent, glad that you have got yours sorted!

In truth, no member should be put in this 'worrying' situation, so it is not a matter of 'need' or 'didn't need' to worry.

Anyway, still battling for my case here, wish me luck!

TopCashBack_Company_Representative

Hi there,

@ilikewatch, that is great news, I am glad to hear that his has now become payable for you

@BartyBoy, I have still not had an email come through from yourself regarding your transactions. I have also checked the spam folder and there is nothing in there. Could you post ypur TopCashback username on this thread? I can then set up a support ticket on your account regarding your concerns.

Many thanks,
Samantha

BartyBoy

TopCashBack_Company_Representative wrote: »

@BartyBoy, I have still not had an email come through from yourself regarding your transactions. I have also checked the spam folder and there is nothing in there. Could you post ypur TopCashback username on this thread? I can then set up a support ticket on your account regarding your concerns.

To TCB: I re-sent the email twice yesterday, and with the second re-sent email I left you an alternative email address to use, but it seems you have received none in the end.

I will send you a private message now with my ID as it will be my email address which I do not want to publish publicly here.

Thanks

haybel19

My Supercasino which incorrectly traced at 31.50 rather than 52.50 has still not been resolved despite raising claim and a support ticket...

mamabuddah

B&Q CASHBACK can be earned simply by clicking through to the merchant and shopping online as normal.

Well I clicked through, obviously TCB recorded it because I see it listed when I had to make a claim, I shopped as normal (reserve and collect) got my email from B&Q, called and paid for my goods, then after waiting for ages for TCB (they don't pay attention to nudges...why bother then) I messaged them, to hear back within a very short space of time...

"The reason that we have received to support this decision states…

“Incorrect order reference given - please provide correct order reference”.

We are sorry that we have not been able to recover anything for you on this occasion.

Well I have the reservation email, the doors are currently installed in my home c/w new handles...so remind me again what information you need.



I notice from the feedback for B&Q I'm not the only one missing out...
any ideas?

BartyBoy

TopCashBack_Company_Representative wrote: »

I can then set up a support ticket on your account regarding your concerns.

Should I still expect a response from you please?

I sent you a short email from a different email address at 12pm today but there is no acknowledgment from you to say you have received the email.

It is a completely different email address so I cannot see why it doesn't reach to you.

Thanks!

B_M

Quite a few declines it seems!
I've joined the 'declined club' today also and a totally genuine purchase.
Originally tracked ok, then declined. Claim in and declined again for what can only be described as nonsense.
I'll allow tcb the chance to respond before posting my declined message.
I've asked for proof of what they state as it can only be described as lies. But I guarantee, yes guarantee they can't provide the proof, as that would be totally impossible!
Not necessarily by tcb, but lies from someone!

legendkiller2k8

B_M wrote: »

Quite a few declines it seems!
I've joined the 'declined club' today also and a totally genuine purchase.
Originally tracked ok, then declined. Claim in and declined again for what can only be described as nonsense.
I'll allow tcb the chance to respond before posting my declined message.
I've asked for proof of what they state as it can only be described as lies. But I guarantee, yes guarantee they can't provide the proof, as that would be totally impossible!
Not necessarily by tcb, but lies from someone!

TCB won't care mate they've had their money that's all they care about. They don't even reply to tickets nowadays, getting too big for their boots but they forget David once slayed the giant.

BartyBoy

TopCashBack_Company_Representative wrote: »

@BartyBoy, I have still not had an email come through from yourself regarding your transactions. I have also checked the spam folder and there is nothing in there. Could you post ypur TopCashback username on this thread? I can then set up a support ticket on your account regarding your concerns.

To TCB: I have still not heard a response from you, besides I managed to find my username for my TCB account, I thought the username was my email address this is why I didn't mention it here.

Anyway, my TCB account username is bcheung

Thanks

B_M

legendkiller2k8 wrote: »

TCB won't care mate they've had their money that's all they care about. They don't even reply to tickets nowadays, getting too big for their boots but they forget David once slayed the giant.

Yes, lets see what they have to say and see if they back lies over the truth.
As above, the reason for declining is impossible as it didn't happen.
So someone is not telling the truth.
But I'm will to be proven wrong. Miracles may happen I suppose?

Before tcb answer, I'd suggest they have a look at their 'fair play policy' and 'mission statement'.