Topcashback Questions & Answers

scootw1

TopCashBack_Company_Representative wrote: »

Hi there,

@scootw1, I am sorry that you feel this is discrimination, I am afraid that we do have to follow the terms and conditions provided by the merchant. I hope that you are able to retrieve some further information regarding this.

@legendkiller2k8, could you get in touch with me via email at [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL] with your transaction details? I can then take look into these for you.

Kind regards,
Samantha

Well, I certainly hope so too but have my doubts as Sky dont seem all that bothered about it. Their rules, their way, their say.

Racheya

I have a claim lodged for a year sim contract with Three with cashback worth £47.83. I bought the product on 27th August... last year. I expected it to take a while but this is getting silly as I haven't heard a single thing from them.

Is there something that can be done so I can maybe even get the cashback within a year? >.<

B_M

Thanks again Samantha, but how on earth can tcb be confident of resolving this?
You have stated that tcb have been giving this serious issue full attention for around 5 months now! That sure doesn't give ant tcb member any confidence at all and could well indicate that tcb are incompetent here.
What does tcb think about what this merchant is doing? It's obvious what the honest answer should be!
Is it fair to allow this to happen, yet still actively promote DL? Should there not at least be a warning on the DL pages to state the serious issues which have arisen? Members wouldn't be going in blind then.
At what stage will tcb suspend DL?

Mathias_2

shirlls wrote: »

I've been registered with Topcashback for a number of years, my main transactions being with Debenhams and home and car insurance. Since the end of last year Debenhams transactions are not tracking and I've had to make a claim for every purchase I've made, luckily they've all been paid but it's a worry.

My home insurance was due in April. I usually just pick the highest cashback amount with the best quote, but because of the trouble with the Debenhams transactions I checked the cashback reviews and they were terrible - hardly anyone was getting their cashback, so I decided not to go through Topcashback for my insurance.

I don't think this is a merchant problem, there's too many, it must be a problem with Topcashback

[TOPCASHBACK-RIP OFF]Hi,TOPCASHBACK offer Motor Insurance Comparison Services.The problem is they mark up all the quotes by at least 10%.
The same insurers were much cheaper with other comparison sites (A lot more than the 1 level cashback)


Mathias

bribarty

TopCashBack_Company_Representative wrote: »

Hi
@Brian, I do apologise that our Team has not yet responded to your email, I have brought this up and I hope to see a response received for you soon. Once again, I do apologise for this delay.

Kind regards,
Samantha

Hi Samantha,

Another week has passed and still no response. I'm sure that there can't be any more information required to re-enable my wife's account and mine.

Could you find out if they have tried to email me and it has failed? if so I can send an alternative email address.

Many Thanks

Brian

TopCashBack_Company_Representative

Hi all,

@legendkiller2k8, I have just responded to you on Twitter, could you get back to me on there? I hope that I am able to be of assistance regarding your queries.

@Mathias, the prices should not vary when going through TopCashback or the merchant direct, if you find that this has occurred for you, could you send me a screenshot of each offer to mse@topcashback.co.uk? i can then get this further looked into for you.

@Racheya, I do apologise that this is taking longer than anticipated to resolve, could you email me at mse@topcashback.co.uk? I would be happy to take a look into your claim for you.

@B_M, this is gradually being resolved and therefore we are confident that any outstanding cashback will be received in due course. I cannot say when exactly, but hopefully it will not be too much more of a wait for our members.

@Brian, I have not been able to find out this information but I have been made aware that there is a delay at present in getting back to our members with these types of enquiries, I do apologise for this. Could you kindly allow 5 working days for our Team to get back to you? I will be sure to forward on that you have been waiting a considerable amount of time for a response. Thank you for your continued patience with this.

Kind regards,
Samantha

B_M

Thank you again Samantha, but are tcb thinking of moving into politics now instead of cash back? Lots of questions avoided, so I'll ask again.
At what stage will tcb suspend DL?
What does tcb think about what this merchant (DL) is doing?
If for example this wasn't all resolved within one more month (6 months of chasing), then there could be no argument that tcb are putting a rogue merchant ahead of innocent members! Unless tcb can fabricate an argument?
I'm out of the uk at the moment, but will be intensifying this issue once I return (via facebook and twitter) and once my 'newbie' tag is removed, I have some nice quotes to post.
In the short term, please answer my questions fully. This will prevent myself having to keep posting.
Have a nice weekend.

TopCashBack_Company_Representative

Hi everyone,

@comebackgirl, we usually find that this is due to cookies as you say, but there are many other factors which can affect tracking. For example, do you have an adblocker installed, or do you have multiple windows open when making a transaction? Can you reply to mse@topcashback.co.uk? I can then have a specific look at your account too.

@B_M, I hope you have a good break! I'm sorry that you feel that we are trying to avoid your questions and we don't mean to do this in anyway. Naturally, any long delay in merchants paying cashback is not something which is good for us and we do take it very seriously. However, we always do our best to resolve the problem before we start looking at such things as taking the programme of site. In the case of Directline, we are hopeful that these will be paid and future transactions paid promptly. We don't know exactly how long this will take, but please be assured that we are doing everything we can.

Many thanks,
John

onejontwo

Any chance of helping with a cashback that did not trace from 06/12/2013 from Legal and General home insurance for an amount of £50? I have sent several nudges but as yet it still hasn't tracked.
Thanks in anticipation.

TopCashBack_Company_Representative

Hi onejontwo.

I can help!

Can you email into mse@topcashback.co.uk so that I can locate your account?

Many thanks,
John