Topcashback Questions & Answers

elleina123

yeah had a pop up box that said your visit has been recorded just thought it would of shown by now as said avg tracked 0days and 0 hours
thought taking so long to purchased and pressing back on browser mite of caused a problem some how?

diamond_dave

My claim for the £2 petrol refund has just been declined and I cannot see how to raise a support claim. I have reviewed the picture that I sent and I can see no reason for the decline. Can anyone advise, please? Perhaps Topcashback Representative?
Thanks.

steve1500

diamond_dave wrote: »

My claim for the £2 petrol refund has just been declined and I cannot see how to raise a support claim. I have reviewed the picture that I sent and I can see no reason for the decline. Can anyone advise, please? Perhaps Topcashback Representative?
Thanks.

I know that there was a limit put on it. I think it was the first 5,000.


They do have an email address [EMAIL="snapandsave@topcashback"]snapandsave@topcashback[/EMAIL]

B_M

diamond_dave wrote: »

My claim for the £2 petrol refund has just been declined and I cannot see how to raise a support claim. I have reviewed the picture that I sent and I can see no reason for the decline. Can anyone advise, please? Perhaps Topcashback Representative?
Thanks.

If you took part in the offer last year (february I think), then you wouldn't get the £2 and it would be declined.
A few got caught out on that as it wasn't really clear. Pretty poor and unclear tbh. It would have been simple enough to make it clearer you would have though?
Though the Times offer was honoured after a right mess.

ebaybaby

Hi,
I've just joined TCB, and bought theme park tickets through Expedia 12.5%.
When does it show up on my account? At present there is nothing there at all?

bribarty

TopCashBack_Company_Representative wrote: »

Hi Brian, I do apologise that it us taking us a little longer than we would like to respond to these enquiries, you should receive a response by the end of Saturday regarding your account. I hope that we can get this resolved for you soon!

Best wishes,
Samantha

Hi Samantha,

There have now been 2 Saturdays since you replied to my post and I have still not had any response.

Regards
Brian

appleblossom

would it be possible for someone from TCB to look into my Argos pet insurance that is still outstanding from September last year? It is showing as 0.00 however the last support ticket from October said:We have received notification of a transaction which seems to match your claim and this has been added to your account. We ask that you please allow this to progress normally to the ‘Payable’ status; you should then be able to request payment for this amount.
When you are happy to do so, please close this claim using the ‘Close this claim’ button above.
Cheers,
The Missing CashBack Claim Team


8 months later it is still not showing?


Thanks

TopCashBack_Company_Representative

Hi ebaybaby, it can take up to 7 days for a transaction to track to your account, could you allow this time to pass? If this has not appeared after 7 days have passed, then I would suggest lodging a claim for an untracked transaction which you will be able to do via the Customer Care section on your account.

@Brian, I do apologise that our Team has not yet responded to your email, I have brought this up and I hope to see a response received for you soon. Once again, I do apologise for this delay.

@appleblossom, I would be happy to take a look into this for you, could you email me at mse@topcashback.co.uk with the details of your transaction? Hopefully I can be of assistance regarding this.

Kind regards,
Samantha

B_M

ebaybaby, I would put in a claim now if it hasn't tracked rather than wait a week. Expedia normally tracks very quickly when it tracks, though there seems to have been a few issues of late! If it tracks, then simply cancel your claim.

@TCB, I know that you are well aware of the serious issues regarding Direct Line and the lack of payments from them. I know you have been claiming for around five months now that tcb have been giving the issues their 'fullest attention', yet no payments seem to be coming through! Nothing showing in the stats for payments (business), yet Direct Line have been on tcb for ages and ages now. What is the situation at this time with this merchant? What are tcb planning on doing with this merchant (if anything)? Any progress at all after the five months or so of chasing?
I'm looking forward to the updates, along with many, many others I'd imagine.
TIA for any news.

TopCashBack_Company_Representative

Hi B_M,

I can confirm that this is gradually being resolved and outstanding payments are coming through. It can be a slow process I'm afraid, but we hope to see our members outstanding cashback paid up to date soon.

Kind regards,
Samantha