Topcashback Questions & Answers

TopCashBack_Company_Representative

Hi bobpat,

I do apologise if it has taken us slightly longer to get back to you than usual, I can see that we are missing payments for certain batches of transactionsand until this has been received, we are not able to pass the cashback on to our members. We are aware of this and we will do what we can to get your cashback to you as quickly as possible but at this stage, I am not able to say when this will be. Hopefully you are not having to wait too much longer!

Thank you for your continued patience.

Kind regards,
Samantha

bribarty

Hi,

You had assisted me in getting in contact with Andrew Lees to get my wife's account and mine re-activated (post #566) all had been going well - I have sent him copies of photo documents to prove 3 different people live at my address and all the information that he had requested.

However since Easter I have not had any responses to my emails to him, I have received a mail delivery receipt but read receipt or acknowledgement in any form. As far as I am aware he has all the necessary information to re-activate our accounts and the last email from him was to confirm that 2 of the 3 accounts were to be re-activated and to confirm the email addresses of the accounts.

I have waited the obligatory 10 working days between emails.

Can you assist with this as it is becoming more frustrating with each non answered email that I send.

Regards

Brian

POPPYOSCAR

Hi TCB

I submitted a receipt for the fuel cash back immediately after getting home from putting the petrol in the car.

It has been declined as already having been submitted which I can assure it has not been!!!!

I would like to know what account it has been assigned to then.

POPPYOSCAR

Not happy TCB

re above.

I have now heard back and they now say it is because I did the offer in february last year.

1. the email did not say that -it said the photo of the receipt I sent had already been redeemed - not the same thing at all.

2. how is anybody supposed to remember back over a year ago? I have looked on my account and cannot find any details that I did this.

3. it is hidden in the small print that if you have done this before you cannot do it again - it should be up the top along with the offer.

TopCashBack_Company_Representative

Hi Brian, I do apologise that it us taking us a little longer than we would like to respond to these enquiries, you should receive a response by the end of Saturday regarding your account. I hope that we can get this resolved for you soon!

@POPPYOSCAR, I am sorry to hear that you are not happy and that you feel this information is not clear. Unfortunately, if this offer was redeemed last year, this receipt submission will go on to decline. I can take a look into this for you and see if the same offer was used last year or not, if you would like me to do this, could you email me at mse@topcashback.co.uk.

Best wishes,
Samantha

POPPYOSCAR

Hi Samantha

Thank you for your reply.

I would like to know why I was given the wrong information in your email to me originally.

Anyway I have emailed you.

November2

Hi, all my Tesco purchases going back months were declined and I was informed that it was a Tesco glitch. Your staff member has kindly put many of them back onto my account however some before Christmas weren't added and I have now been told to raise cashback claims. Am only bothering raising one which was for a TV at £349 however when I tried to raise the claim the only boxes to put the amount in related to new customer, delivery cashback, wine, there was no general Tesco Direct box. I was then told to choose one of these anyway then contact customer services via the Claim Thread to explain. So there is my dilemma I've now raised the cashback claim choosing the wrong box but can not find anything on your site called Claim Thread to explain the situation. Can you please tell me how I inform the claim staff that my claim is for a TV purchase from Tesco Direct.


Also why haven't members of TCB been informed that Tesco have been declining all purchases by mistake and to check their accounts. I only found out by chance.

TopCashBack_Company_Representative

Hi there,

@POPPYOSCAR, thank you for your email, I will respond to this for you shortly.

@November2, you will be able to access the option to post a message to your claim by going to the Customer Care section on your account and selecting to 'view or lodge a claim'. By then selecting the magnifying glass symbol, this will take you to your claim thread. We are not always able to inform all our members when their transactions go on to decline but we are always more than happy to assist where possible.

Kind regards,
Samantha

System

my Vodafone cashback has finally been paid although it was supposed to be £36-75 they only paid £35 but its better than not getting it at all !

TopCashBack_Company_Representative

Hi CHRISSYG,

I am glad to hear that you have now received your cashback. If this is not payable at the amount that you were expecting, could you lodge a claim for an incorrectly tracked transaction? We can then look into getting this uplifted for you. Please do not be concerned though, this will not have an impact on your current payable amount

Kind regards,
Samantha