Topcashback Questions & Answers

Browntoa

Didn't want to raise a ticket if that was the case

Thanks

Just seemed way out of the estimated payout period

bathyboots

Hi,


I have been trying to get breakdown cover and neither of the links for the AA or RAC are working as they do not transfer to their websites, just a blank page appears.


Is there any reason for this?

TopCashBack_Company_Representative

Hi there,

@Browntoa, I hope that you see your transaction progress for you soon!

@bathyboots, I have just tested both using Google Chrome and not experienced this issue, could you try using a different browser? Please do let us know if you are still finding that this is occurring for you though.

Enjoy the Easter weekend!

Best wishes,
Samantha

System

im waiting for my cash back to track from my Vodafone contract , has anyone else had problems with them ?

Ive raised a claim but not heard anything back yet.

balmk

Anyone else having problem with Hotel Chocolate link via TCB? I just keep getting "Http/1.1 Service Unavailable".....

amarilla51

Hi,

I have a DirectLine landlords insurance that I took out a year ago and it is still pending, with no sign of it moving anywhere.

I've also lodged a claim a year ago for an EE mobile contract that is also a non-mover.

Would it be possible to look into these claims as it is quite a lot of money and cashback was one of the reasons I took these policies/contracts out.

Thank you very much for your time.

bobpat_2

Hi, is anyone else having problems with not getting cashback from jackpotjoy, been waiting for 5 months now.

Vodafone

CHRISSYG wrote: »

im waiting for my cash back to track from my Vodafone contract , has anyone else had problems with them ?

Ive raised a claim but not heard anything back yet.

Hi CHRISSYG,

Thanks for making me aware of this.

So I can get this looked into further, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

System

This is the reference
#6707803

TopCashBack_Company_Representative

Hi all,

I hope you enjoyed the Easter bank holiday weekend.

@CHRISSYG, I am sorry to hear that you have not yet received a response to your claim, it can take up to 12 weeks for a resolution to be reached due to the channels that have to be followed. When did you lodge your claim? Hopefully Lee from Vodafone will be able to be of assistance with this also

@balmk, this issue has been brought to our attention and we are looking into this at present. Hopefully we can get this back up and running soon.

@amarilla51, I am sorry to hear that you have not received a resolution to your claim and have not seen your transaction progress. I would be happy to look into these for you, could you email me at mse@topcashback.co.uk so that I can do this?

@bobpat, I do apologise that you have not yet received your cashback, I have taken a look into this and can see that we have not yet received the cashback for transactions made around this time. Please be assured that we will do all that we can to get any outstanding cashback paid to you as quickly as possible. Thank you for your continued patience.

Kind regards,
Samantha