Topcashback Questions & Answers

TopCashBack_Company_Representative

Hi johnk,

I am not able to locate the previous email that you have sent me, could you kindly email me again at mse@topcashback.co.uk so that I can look into this for you?

Hopefully we can get this resolved.

Many thanks,
Samantha

johnk

Thanks, Samatha.
No it's not resolved. I've just resent the message to you by email.

skea56

Hi there
Am wondering is anyone else experiencing a delay in process payments lately?
I logged into my account today as I expected a few pounds to be available but there is a note advising of that is not yet available for payment?
Debenhams dated 21st Jan, expected in 7 weeks
Next dated 5th January, expected in 9 weeks
Musicroom.com dated 5th january, unknown payment date - although from experience this has usually been an almost immediate payment, with previous payouts occurring in less than 2 weeks.

Anyone else notice big delays?
How long do I let this sit with this delayed status before pushing it further?

sk56

anipri

TopCashBack_Company_Representative wrote: »

Hi Anirban.

I hope you had a nice weekend.

I am happy to help, I hope that we are able to get this resolved for you soon.

Kind regards,
Samantha

Hi Samantha

I am still waiting for a reply and obviously the problem still persists.
So literally I have no access to my TopCashBack account for more than 5 weeks now and being a Plus member I am unnecessarily giving 5 Pound for a service like this:mad:.

Regards
//Anirban

TopCashBack_Company_Representative

Hi there,

@johnk, I have received your email. Thank you for re-sending this and I will get back to you via email shortly.

@Skea56, until we receive the cashback from the merchant, we are not able to pass this on to the members. The estimated payable date is just an estimate based on how quickly a merchant has produced the cashback in the past, so we do ask that members allow these to progress for a little longer, especially if they have been confirmed. I am not able to provide set time frames for when we expect to receive cashback, but you will see this reflected in your account as soon as this has been received.

@Anirban, I have received your email, I will do all I can to get a further response for you, however, please be aware these enquiries are dealt with by a separate division of the company. Hopefully you are not waiting too much longer.

Kind regards,
Samantha

ladymarmalade222

Just replying a previous message about claims taking longer to pay out lately, I don't know about anybody else but I am having more issues with Topcashback since they started to charge me a yearly fee than I have ever had.

I took a policy with Argos Pet Insurance in July 2013, it stayed at confirmed but at a lower amount for months and months, I queried when it would be paid and that it was a lower amount than advertised, a few days later it is showing as confirmed £0.00 and when I have questioned this I am told it has been declined. This baffled me as I thought as it had been sat at confirmed for so long it was just waiting to become payable.

Really disappointed with Topcashback lately

xx

anipri

TopCashBack_Company_Representative wrote: »

Hi there,

@Anirban, I have received your email, I will do all I can to get a further response for you, however, please be aware these enquiries are dealt with by a separate division of the company. Hopefully you are not waiting too much longer.

Kind regards,
Samantha

Hi Samantha

Problem is getting solved step by step.
Many thanks for your help.

Regards
//Anirban

SexyBack

Last February I used topcashback and specifically made the order knowing I would get cashback. Except, its been over a year and the merchant (Links of London) apparantly have issues...

We are aware of delays affecting transactions from February 2013. We are working to resolve this with the merchant's network.

NoteAlert
The Estimated Payable Speed is based on the average time taken for previous transactions to become Payable. We apologise if yours is taking longer, but please be assured that as soon as we resolve the delay, this will be reflected in your account.

Everytime I look it states the waiting time is approx 15 weeks.

What can I do? Seems like madness!

It seems a different league of service compared to easyfundraising, who credit your account and deal with the issue themselves

elsien

Never put in an order "knowing" you will get cash back. It's not guaranteed. If the merchant declines it, there's nothing top cash back can do and you don't get a reason.
However there is a thread on here somewhere about TCB and one of their reps can look into things for you. I'd suggest finding that and posting on there. Can't copy and paste at the moment or I'd find it for you.
Have you put a nudge in on the support section of TCB to product them to chase it up again.

Edit - the thread you want is in the shop but don't drop bit of the forum, and it's called topcashback questions and answers.

TopCashBack_Company_Representative

Hi there,

@ladymarmalade222, I am sorry to hear of your disappointment Do you have a claim in place for your declined trasnaction? I would be happy to take a further look into this for you and see if there is anything that I can do to help. You can contact me at mse@topcashback.co.uk.

@Anirban, I am glad to hear that this is being resolved a bit at a time. I hope to hear that this has been fully resolved for you in due course though

Kind regards,
Samantha