Topcashback Questions & Answers

JAG

anipri wrote: »

Hi
I am still waiting !

Have you cleared your computers cache and cookies?

Sometimes when there is a fault and get an error page, even once the fault is fixed your computer sometimes still uses the cache copy or part of it, instead of getting a full download.

anipri

JAG wrote: »

Have you cleared your computers cache and cookies?

Sometimes when there is a fault and get an error page, even once the fault is fixed your computer sometimes still uses the cache copy or part of it, instead of getting a full download.

I tried after deleting cache but it did not help.
TopCashBack did not respond either.
I am waiting for them to come back.

bribarty

TopCashBack_Company_Representative wrote: »

Hi there,

@bribarty, I am sorry to hear that this has been the case. Could you email myself at mse@topcashback.co.uk? I will see if there is anything that I can do to assist you with this matter.

Kind regards,
Samantha

I have emailed all the information to the person stated in your email but have not had any response - not even confirmation that he will be looking into the matter and I find this very disappointing.

Regards

TopCashBack_Company_Representative

Hi bribarty,

I do apologise that you have not received a response as of yet, we are currently experiencing a delay in responding to these kinds of enquiries. could you kindly allow up to 10 working days from the date that your email was sent, for a response to be received?

I would like to offer my apologies for this delay, thank you for your continued patience.

Kind regards,
Samantha

lammy1952

Jaxer and jamichi

If you still have the details of your purchases the way to go may be by raising a "mis selling of a financial product through an affiliate/marketing agent" case with Financial Ombudsman Service- you can ring them to do this. You will have had to have given the organisation the opportunity to resolve first (Nationwide etc), but once done you will be given a reference number to quote in your next contact.

I have just done this with AA Car Insurance dating back to July 2013, which TCB have not progressed, and after e mail last week to them had a phone call today from CEO office indicating my claim was good and authorised to TCB marked URGENT, also with a promise to monitor the situation. It appears to work and though no money yet I have a great deal more confidence that I will be paid now.

More info on TCB Forum under quite a few threads.


Good luck.

lammy1952

Update. Phone call Friday afternoon money PAID Sunday. This really works.

anipri

JAG wrote: »

Have you cleared your computers cache and cookies?

Sometimes when there is a fault and get an error page, even once the fault is fixed your computer sometimes still uses the cache copy or part of it, instead of getting a full download.

Hi

I don't think the time you are taking to solve the issue is NOT normal.
It is taking unusually high time and I can not access my account for more than 3 weeks now.
May I get an update on this please.

TopCashBack_Company_Representative

Hi anipri,

I am afraid that I do not have any updates to pass on to yourself as these kinds of enquirys are dealt with by a separate team. I do apologise that I am not able to provide you with any further information but please be assured that our team will do their best to get back to you as soon as possible.

I would like to apologise for the delay that you are experiencing in receiving a response, I hope that we are able to get this resolved for you soon.

Kind regards,
Samantha

woodface7

When energy switchers like Make It Cheaper and Energylinx offer a rate for 'Dual Fuel', do you have to take both from the same power company? Could you switch to one supplier for gas and another for electric at the same time from the same clickthrough?

Or even go for First Utility's TCB giftcard for Electric switch, and also use a switching service via TCB for gas earning a single fuel switch cashback?

TopCashBack_Company_Representative

Hi woodface7,

Thank you for getting in touch.

I am going to get this clarified for you. So that I can keep in better contact with you once I have a response, could you kindly email me at mse@topcashback.co.uk.

I hope to have a response for you soon.

Kind regards,
Samantha