Topcashback Questions & Answers

TopCashBack_Company_Representative

Hi tylerriley.

As mentioned by @ximian, it is free to sign up and our Classic Members do not pay an admin fee, only our Plus Members pay a £5 yearly admin fee for a host of added features and benefits.

If you would like me to go through Plus Membership in more detail for you, please feel free to email me at mse@topcashback.co.uk.

Kind regards,
Samantha

anipri

TOPCashBack login issue

I am having login issue with TOPCashBack and even after reported to you several times the problem still persist.
It can not even get the password when I click ForgetPassword.

So please solve the problem with my userid.


My email adderss is anirban.royc@gmail.com. My wife is also experiencing the same problem right now whose mail id is dimpu2004.priyanka@gmail.com.

At the time of login below error

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Oops,Login has failed.Please try again

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And when I click on forget password below error

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Oops,The email address wasn't recognised.Please try again later

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Thanks for looking into the issue

Jaxer

I have two long standing earnings claims that have been "waiting for merchant response" since May and June 2013. Both are fairly significant amounts (one is Vodafone £100, and the other is Nationwide £65) but despite two "nudges" in the last three months, there hasn't been any change or update.

As a "plus" member, I do wonder if the £5 payment makes any difference to the service levels - and as my mobile contract is now coming up for renewal soon, I will probably go through Quidco this time to avoid another unpaid amount.

TopCashBack_Company_Representative

Hi there.

@anipri, I am sorry to hear that you and you wife are not able to access your accounts. So that we are able to take a look into this for you,please could you contact us via email at contact@topcashback.co.uk?

@Jaxer, unfortunately being a Plus Member does not have any impact on the speed that your claims are resolved, this is purely down to the channels that we have to follow to receive a response. I can take a look into your claims for you and see if there is anything that I can do to assist with these. Please could you email me at mse@topcashback.co.uk so that I can do this?

Kind regards,
Samantha

anipri

TopCashBack_Company_Representative wrote: »

Hi there.

@anipri, I am sorry to hear that you and you wife are not able to access your accounts. So that we are able to take a look into this for you,please could you contact us via email at contact@topcashback.co.uk?

Kind regards,
Samantha

Thanks for your suggestion.
I have already mailed 2-3 times to the mailid you mentioned.
Do you want me to send mail again?
Thanks for your help.

Regards
//Anirban

anipri

anipri wrote: »

Thanks for your suggestion.
I have already mailed 2-3 times to the mailid you mentioned.
Do you want me to send mail again?
Thanks for your help.

Regards
//Anirban

Again sent the mail.
Please help.

jamichi1

Just a word of caution for everyone who decides to use Topcashback for their cashback. My recent experience in regards to claims is very disappointing: In February 2012, I made the mistake of using them to get a Virgin Money FTSE ISA. This didn't track, I raised a claim which after 16 months of waiting, was finally accepted (September 2013). This however, wasn't the end: after 6 months of being accepted, it went to "declined", with the explanation that the "transaction could not be traced". Topcashback seems to find the whole blunder quite logical and concluded that "cashback is never quaranteed", which obviously seems to them quite logical and acceptable (waiting for ages for a £50 cashback to be accepted, then waiting for months and months for this to be paid and then get declined because it was never there). So be careful and beware...

anipri

anipri wrote: »

Again sent the mail.
Please help.

Can you please give a response on this please.
I am still waiting for a resolution.

TopCashBack_Company_Representative

Hi there.

@anipri, I am sorry to hear that you have not yet received a response to your email. We are currently experiencing a slight delay in responding to these enquiries, but please be assured that a member of our team will get back to you as soon as possible. Please accept my apologies for this delay that you are experiencing in receiving a response.

@jamichi1, I am sorry to hear that after your wait, your transaction went on to decline. Instances like this are rare and we will always do our best to resolve these as swiftly as possible. I do apologise that we were not able to further assist you with your transaction in this case.

Kind regards,
Samantha

anipri

TopCashBack_Company_Representative wrote: »

Hi there.

@anipri, I am sorry to hear that you have not yet received a response to your email. We are currently experiencing a slight delay in responding to these enquiries, but please be assured that a member of our team will get back to you as soon as possible. Please accept my apologies for this delay that you are experiencing in receiving a response.

Kind regards,
Samantha

Hi
I am still waiting !