Topcashback Questions & Answers

Vodafone

Hi CHRISSYG,

Thanks for making me aware of this.

If you'd like any help from me, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

System

im not bothered about the £1 odd that's missing ,just narked that it was a hassle and didn't track properly 1st time .
This is the reason I stopped using Quidco !

steve1500

Is something happening with the snap & save? In the past the money has become payable within hours. Now still waiting, days/ week later & still pending. For example added the £ 2 for petrol last week

B_M

The tcb forum is down again!
Can this be investigated and fixed please?

B_M

It looks like the forum is back up again.
Thanks to the tcb tech guys, maybe they'll have a look at some of the problem merchants when they get the time.

TopCashBack_Company_Representative

Hi Steve1500,

For groceries, it is stated that - After you’ve submitted your receipt, your cashback may take up to 7 days to be added to your TopCashback Account. For in-store offers, these can take up to 90 days to progress. If for any reason you do not receive the cashback within thesetime frames though, please do not hesitate to get in touch with our Customer Care Team on a support ticket.

@B_M, the Forum is back up and running today My apologies for the technical error with this yesterday and for any inconvenience caused.

Kind regards,
Samantha

Browntoa

another month, no movement still on npower from Last September

thats 8 months ........ or 32 weeks so way past the 28 week estimate

26/09/2013 transaction

B_M

Thanks Samantha. I'm used to inconveniences, don't worry.

Browntoa, 32 weeks seems excessive and hope I never get one like that!
That's an issue that requires the 'fullest attention'.
I do have a claim older than 8 months, but not a tracker. Not yet anyway!

elleina123

hi was wondering if anyone could help i just got recommended to topcashback and i am new to this so sorry if seems silly questions but i made a purchase from boots online for a buggy yesterday but when i checked today it has not tracked.i checked on avg tracking speed for boots and says 0days and 0hours so i was thinking it should of tracked 24 hours later am i wrong in thinking this?it is in my click merchants but has not been tracked i cant think of anything i did wrong.i did delete cookies like advised before clinking on link the only thing was i did take a while to make purchase as i was looking around boots online and i had wait for husband to come home with boots card to earn points.i didnt navigate away from boots site though the only thing i did do was after placing buggy in basket and confirming to checkout i did use the back button on browser as i seleted for store pick up but accidental selected wrong store so used the back button to go back and select correct store would this of affected the cashback in anyway?if there is something that has affected cashback tracking is there anything i can do to get cashback back.
many thanks

Browntoa

should'nt cause a problem

did you get a square pop up message that says something like "your visit has been recorded " ??

stuff somethimes takes a few days to show as tracked