Topcashback Questions & Answers

legendkiller2k8

TopCashBack_Company_Representative wrote: »

Hi all,

@legendkiller2k8, I have just responded to you on Twitter, could you get back to me on there? I hope that I am able to be of assistance regarding your queries.

@Mathias, the prices should not vary when going through TopCashback or the merchant direct, if you find that this has occurred for you, could you send me a screenshot of each offer to [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL]? i can then get this further looked into for you.

@Racheya, I do apologise that this is taking longer than anticipated to resolve, could you email me at [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL]? I would be happy to take a look into your claim for you.

@B_M, this is gradually being resolved and therefore we are confident that any outstanding cashback will be received in due course. I cannot say when exactly, but hopefully it will not be too much more of a wait for our members.

@Brian, I have not been able to find out this information but I have been made aware that there is a delay at present in getting back to our members with these types of enquiries, I do apologise for this. Could you kindly allow 5 working days for our Team to get back to you? I will be sure to forward on that you have been waiting a considerable amount of time for a response. Thank you for your continued patience with this.

Kind regards,
Samantha

I appreciate you opening a support ticket but still over a year waiting is ridicolous you still allow Directline to use your site to gain customers. How is this looking after your customers?
Topcashback has gone downhill greatly all my problems started once i signed up to topcashbackplus, also how much longer until Sky pay out what they owe too?
The list goes on it simply is not acceptable you always go in favour of the merchant not the customer. Cashbackkings used to do this and guess what - they're no longer around.

B_M

@tcb. LOL
I really am not too sure if you lot are ex politicians, or politicians in training?
One thing that is certain though is that tcb favour 'dodgy' merchants over innocent members. Of that there is no doubt and I have experience (confirmed) of that.
The dodgy merchant is still being promoted despite known issues for many, many months, so I'll ask again as another week on and despite 'hopefully' and 'soon', zilch!
At what stage will tcb suspend DL?
What does tcb think about what this merchant (DL) is doing?
also
What does 'soon' mean in the world of tcb?

tcb supposedly has a 'far play policy'?
http://www.topcashback.co.uk/about?cat=FairPlay
Has this policy expired?
If not, what does it actually mean?
How would DL stand under this policy?

I'll catch up next week (no doubt), I still need a few days to unwind and get rid of all those stresses waiting for payments from tcb!

White_Rose_Tight_ThaKnows

Good morning TCBCR.

On Thursday 29th May I used TCB for the New Switching Customer - Approved Santander 123 Current Account deal and my current account was finalised on Friday 6th June. I've waited 7-days for my account to be updated with this transaction but there is nothing yet. I'm adamant I used the service correctly and kept all windows open all the time and I haven't let my account lapse for 6-months.

Other than the 'Clicks to Merchants' is there any other method to confirm/deny the transaction is at least logged and in turn also pending?

bribarty

TopCashBack_Company_Representative wrote: »

Hi all,

@Brian, I have not been able to find out this information but I have been made aware that there is a delay at present in getting back to our members with these types of enquiries, I do apologise for this. Could you kindly allow 5 working days for our Team to get back to you? I will be sure to forward on that you have been waiting a considerable amount of time for a response. Thank you for your continued patience with this.

Kind regards,
Samantha

Hi Samantha,

It has been another week and I have still not had ANY response, not even to say that it is being dealt with or for that department to let me know when my wife's and my account will be reactivated.

Is there anyone who can escalate this or do I need to look at taking this to the ombudsman? as this has been ongoing for at least 3 months now with different people saying it is being dealt with. I have supplied all the information requested in a timely fashion and would like topcashback to do the same.

Please could you get a member of that department (preferably a manager) to email me with a date that these accounts will be re-activated. This will then be the last date that I will wait until before I escalate this outside of tcb.

Kind regards

Brian

madbunny

been a member of TCB for a few years, just went to log in and it's saying email authentication required, click on link then on link in email they will send - this kosher?
thanks

Browntoa

Browntoa wrote: »

another month, no movement still on npower from Last September

thats 8 months ........ or 32 weeks so way past the 28 week estimate

26/09/2013 transaction

finally moved to confirmed .....

Juzza12

Hi,

Last night when I clicked through to a company, it recorded the visit but it's not showing up in Visited Merchants, does this mean it won't track?

Thanks

pixie__girlie

TopCashBack_Company_Representative wrote: »

Hi onejontwo.

I can help!

Can you email into mse@topcashback.co.uk so that I can locate your account?

Many thanks,
John

Can I have my issue looked into please, I requested a payout to paypal on the 24th of May which never arrived in my account. I've been fobbed off with 'please wait 2 more working days' in my support tickets ever since, I need this sorted by the 18th June or I will have to take it to the ombudsman.

ps2659

Juzza12 wrote: »

Hi,

Last night when I clicked through to a company, it recorded the visit but it's not showing up in Visited Merchants, does this mean it won't track?

Thanks

Not Gala bingo by any chance seems a few are having problems with this one.

Juzza12

ps2659 wrote: »

Not Gala bingo by any chance seems a few are having problems with this one.

Ha ha, yes. I saw that yours didn't show up in Visited Merchants, but it did for someone else.

Just did a test click through on the site and it showed up in the list straight away.