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Topcashback Questions & Answers

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  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,200 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hey Everyone

    Hope you are all having a well Wednesday :smile:

    @november2 - If you could please reach out to us at mse@topcashback.co.uk and we can take a closer look at the missing cashback as well as to help with lodging claims for you. 

    Best wishes 

    Phil 
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Hello

    My orders were placed on Jun 21, 2021.to Aug 06, 2021. The total cashback is USD678.35. They are confirmed on TCB but not payable. I sent a Support Ticket to TCB on 10 Feb 2022.  TCB Kieran answered that she is not able to see that have received the funds from the retailer as of yet

    I also made some orders through activejunky to the same website at the same time, the cashback get into my paypal account 5 months ago.

    How can I get the confirmed cashback of USD678.35 on TCB?



  • adamp87
    adamp87 Posts: 897 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    Sorry to come back so late but just wanted to say thanks to the TopCashback account on here, my issue got resolved very swiftly and paid out. Many thanks :)
  • Inaka
    Inaka Posts: 243 Forumite
    Third Anniversary 100 Posts Photogenic Name Dropper
    I just made a purchase at Waterstones through Topcashback. The transaction and bonus is pending on my account however, my nectar extension says I can retroactively get nectar points for the purchase. Would I be able to do this or will it effect my cashback?

    I have tried searching everywhere for information on if I can get both but unable to find anything.
  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,200 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hey Everyone 

    Hope you are all having a winning Wednesday :smile:

    @babyloveyes - we would advise to speak with the TopCashback USA team via your support ticket and they can take a closer look to help resolve any issues you are having. 

    @adamp87 -I'm so glad we could help :smile:

    @Inaka - Collecting nectar points should be okay for cashback offers as these should not affect the tracking. If you do see any changes to your cashback please drop us an email at mse@topcashback.co.uk 


    Best wishes 

    Phil :smile:
    Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Hey Everyone 

    Hope you are all having a winning Wednesday :smile:

    @babyloveyes - we would advise to speak with the TopCashback USA team via your support ticket and they can take a closer look to help resolve any issues you are having. 

    @adamp87 -I'm so glad we could help :smile:

    @Inaka - Collecting nectar points should be okay for cashback offers as these should not affect the tracking. If you do see any changes to your cashback please drop us an email at mse@topcashback.co.uk 


    Best wishes 

    Phil :smile:
    Hi Phil,   
    Thanks for your response.
    Do you have the email of TopCashback USA team?
    thanks 
  • nilequeen
    nilequeen Posts: 154 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    edited 9 May 2022 at 10:08AM
    purchased laptop and accessory from HP via Top casback site rate was 13.6%. TBC short changed me and gave me only 7%,  I asked  them and was told they missed the accessory.
    Told to do incorrectly tracked claim instead. A lot of back and forth followed. and the cashback at lower rate was declined. by HP.
    Now TBC are refusing to pay out, making all sorts of excuses and HP advised they can not tell me why this happened and referred me back to the useless support team at TBC. TBC is extremely unjust and misleading site, why have HP on there if they are not following rules?
    HP refuse to engage in ADR process and make themselves unaccountable to their customers. would never buy from them again as service and products are abysmal.
    Do not recommend TBC.
     
  • Browntoa
    Browntoa Posts: 49,601 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    There's a topcashback thread where the company representative replies

    Probably better off posting on there
    Ex forum ambassador

    Long term forum member
  • nilequeen
    nilequeen Posts: 154 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Declined cashback
    I spent £525 at HP via TCB, I was conned  TCB fobbed me off with only 7%. amount owed was 13%. They claimed they missed the accessory.  messed about by TCB, giving misleading advice, wasting  time in communication and abysmal service. HP state they do not know about it , and referred me back. since then have had poor service from the useless support team, denying my cashback, NOT to be trusted. 
    would not trust HP or TBC again, misleading customers to use  site. 
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