Topcashback Questions & Answers

POPPYOSCAR

Tcb

I do not know what is happening but I have only ever had the odd problem
with purchases not tracking but just lately both myself and my oh have had to submit claims.

Our purchases of topgiftcards seem to be ok though.

POPPYOSCAR

Tcb

I do not know what is happening but I have only ever had the odd problem
with purchases not tracking but just lately both myself and my oh have had to submit claims.

Our purchases of topgiftcards seem to be ok though.

TopCashBack_Company_Representative

Hey Everyone 

I hope you are all having a great start to the new year 

@POPPYOSCAR - We would advise to help with cashback tracking to check for any updates on third party cookie or ad blockers on your web browser settings and make sure these are disabled as this can help. Please also try clearing all web browser data before visiting our site to make a purchase as this can help with tracking. 
    If you are not seeing cashback after seven days from the purchase date we would advise to lodge a claim and our team can take a closer look to dispute with the affiliate network for the cashback offer. If you need any help with your claim please drop us an email and we can take a closer look. 

Best wishes 
Phil 

ctdctd

POPPYOSCAR said:

Tcb

I do not know what is happening but I have only ever had the odd problem
with purchases not tracking but just lately both myself and my oh have had to submit claims.

Our purchases of topgiftcards seem to be ok though.

Same here - I've made three eBay purchases in the last week and all have failed to track. They are normally very reliable.

Purchased via laptop web using Chrome which is set to clear all history and cookies on exit and is only used for cashback sites with no third party ad blocking.

Claims have been raised.

TopCashBack_Company_Representative

Hey Everyone 

I hope you are all having a melodic Monday

@ctdctd - I am sorry to hear that you are having tracking issues. With this retailer specifically we would advise to make sure the basket is empty before clicking through our site after clearing browser data. As well as this if you are auction purchasing please click through our site to make a bid and click through again when paying for the winning bid as this can help with tracking. 
  We would also advise to check the privacy part of your Chrome settings to check for any blockers to be disabled and please also try manually clicking the clear all web browser data button when wanting to visit our site as this can also help. 


Best wishes 

Phil

cagsd

Hi, in October I clicked through to purchase Tesco Bank pet insurance.  The advertised cashback was £40.00 for a standard cat policy.  This cashback did not track, so I raised a missing cashback claim after a week as advised.  Today I have received a notification from TCB that Tesco have confirmed cashback, but only at £10.00! I don't understand why the full amount hasn't tracked.  Literally the only reason I chose Tesco Bank was because of the amount of cashback they were offering, so this feels more than a little duplicitous of them.  I did reply to the message from TCB but I imagine it will go back to the bottom of the pile to be dealt with, so I thought it may be quicker to follow up on here.  

TopCashBack_Company_Representative

Hey Everyone 

I hope you are all having a winning Wednesday

@cagsd - If an affiliate network has tracked a lower offer through the missing cashback claim process it would need to be disputed further by our team as it is not the full offer of cashback. Our team will take a closer look at your reply and will dispute the amount with the affiliate network to get this resolved and if you would like us to take a look please email mse@topcashback.co.uk 

Best wishes 

Phil

cool1987

Phil, 

I'd sent you a message awhile ago here but not got a response, that was in Oct.

Virgin Media are refusing to pay out playing games with the reference numbers saying my transaction isn't trackable, they've been given the CH number from my order email receipt, but your team insists on sticking WS in front of the number, Natasha says they except both WS and CH numbers, so why are they saying it's not trackable, absolutely outrageous.

TopCashBack_Company_Representative

Hey Everyone 

I hope you are all having a toasty Thursday 

@cool1987- I can see we have been in contact with you about the claim issue and I will take a closer look at your latest email to see what more we can do to help get this resolved. Usually if we are receiving a decline for a reference on a claim it can be that we are not seen as the sole referrer to the purchase and not being seen as eligible for an offer. Please bear with me and I will reply to your email as soon as I have heard back from our team. 

Best wishes 

Phil 

cool1987

Phil, could you please make sure my claim is looked after properly, someone called Liv is now trying to resubmit it, and you've not mentioned a problem with it that requires such action.