Topcashback Questions & Answers

TopCashBack_Company_Representative

Hey Everyone 

I hope you are all having a slightly more festive Friday

@deefadog - If you could please submit a support ticket on your account and our team can take a closer look to get the click record reactivated which should enable you to lodge a missing cashback claim.

@POPPYOSCAR - TopGiftcards have changed e-giftcard providers and this has only happened recently. If you do see cashback take slightly longer to progress it may be due to this. If you have any issues please drop us an email and we can certainly take a closer look to help. 

Best wishes 
Phil 

POPPYOSCAR

TopCashBack_Company_Representative said:

Hey Everyone 

I hope you are all having a slightly more festive Friday

@deefadog - If you could please submit a support ticket on your account and our team can take a closer look to get the click record reactivated which should enable you to lodge a missing cashback claim.

@POPPYOSCAR - TopGiftcards have changed e-giftcard providers and this has only happened recently. If you do see cashback take slightly longer to progress it may be due to this. If you have any issues please drop us an email and we can certainly take a closer look to help. 

Best wishes 
Phil 

Ok thank you. No problem it is payable now.

Do you know if the new supplier has QR codes on the gift cards now?

Both my daughter and myself had trouble using ours from before at Toby Carvery yesterday.We were told at first they should Have a QR code then told they were coming up invalid.by this time we had a queue of people waiting to pay. We had to insist they were valid and eventually they got the manager who managed to use them.

Not a pleasant experience.

TopCashBack_Company_Representative

Hey Everyone 

I hope you are all having a tinsely Tuesday

@POPPYOSCAR - You should be able to contact the TopGiftcards team who can take a closer look into this with the provider by emailing support@wegift.io or by filling in a form at https://info.wegift.io/contact 

Best wishes 

Phil

CRISPIANNE3

I went via Top cash back comparison site on the 1st July and switched my electric to Peoples energy. As many will know they went out of business a little while ago. The £44.00 cash back was pending until Friday and now has changed to confirmed status.  However I cannot see how this would be paid bearing in mind the company has ceased trading.  Unless of course Top Cash back are feeling charitable. 

TopCashBack_Company_Representative

Hey Everyone 

I hope you are all having a merry Monday

@CRISPIANNE3- If you would like us to check the cashback over on your account please reach out to us at mse@topcashback.co.uk as if the energy company is no longer active it could affect the cashback but we can always see what's going on to help. 

Best wishes 

Phil

laudan

Has anyone had Debenhams cash back change to payable, if yes how long does it take 

TopCashBack_Company_Representative

Hey Everyone 

Hope you are having a thawsome Tuesday

@laudan - We would advise that if you have any concerns on the progression of cashback to reach out to our team via a support ticket in the customer service section as they can take a closer look to see what's happening as well as see what more we can do to get things moving. 

Best wishes 

Phil

POPPYOSCAR

Hi TCB

My Oh took out his car insurance through topcashback compare early november but no sign of tracking.

When should he submit a claim?

TopCashBack_Company_Representative

Hey Everyone 

I hope you are all having a triumphant Thursday

@POPPYOSCAR - TopCashback Compare transactions can take up to 60 days from the purchase to be tracked. If you see no cashback tracking after this time please lodge a missing cashback claim and our team can take a closer look.


Best wishes 

Phil

POPPYOSCAR

Hi tcb

I took out a mobile phone contract  with plusnet on 1st jan. I took a screenshot from plusnet where it says my cashback has been tracked and will be added to my account when my order is completed which it was.

However, it is not showing in my account. I have submitted a claim and have the screenshot  if you want me to email it to you.

Thank you.