Topcashback Questions & Answers

danmck_2

TopCashBack_Company_Representative said:

Hey Everyone, 

Hope you are all having a titanic Thursday

@danmck_2- No worries and I'm glad I could help 

@POPPYOSCAR - If we have been declined due to a voucher code being used it can also mean a promotion with the retailer that was not eligible alongside cashback. If you could please drop us an email at mse@topcashback.co.uk and we can take a closer look to see what more we can do to dispute. 

Best wishes 

Phil

Hi Phil 

Sorry to bother you again!  The transactions moved to paid about a week ago (3 seperate ebay's) but the bonus still says pending.  Do I need to do anything besides being patient (not my forte!)

Thanks

Dan

TopCashBack_Company_Representative

Hey Everyone 

Hope you are having a wonderous Wednesday

@danmck_2 - If you could please drop us an email at mse@topcashback.co.uk and we can take a closer look to get the bonuses resolved for you 

Best wishes 

Phil 

kiss_me_now9

I've got a claim for an order of two rings that I bought from Ernest Jones (our wedding rings) November 30th last year - there was a special 10% cashback running for Black Friday so it was a no-brainer. Unfortunately the cash back never cleared despite me following the 'rules' of the cash back appropriately (only on full price items, which it was, only on website items, which it was) and I've been trying to get it sorted since February. It's nearly a full year since I bought these items!

TopCashBack_Company_Representative

Hey Everyone 

Hope you are all having a triumphant Thursday

@kiss_me_now9 - I am sorry to hear that you are having issues with a missing cashback claim. If you could please drop us an email at mse@topcashback.co.uk and we can investigate to see what has happened and see what more we can do to get this resolved. 

Best wishes 

Phil

devadot

I’ve currently got 3 claims not tracked or not being “payable” after months.

I keep getting the same response about clearing search history etc (I do this every time).

I’ve now been told that because I’m using an Apple device to do the transaction it may not track!

About 80 percent of my claims on Topcashback I have to chase up.

Is anyone else having such a bad experience with this website just because they’re using an Apple device?

TopCashBack_Company_Representative

Hey Everyone 

I hope you are all having a whimsical Wednesday

@devadot - If you could please reach out to us at mse@topcashback.co.uk and we can take a closer look at your account to see what more we can do to help with tracking and cashback progression. We have seen in the past that updates to web  browsers may have had issues with tracking so if you are using a specific web browser and are having issues it may be worth trying a different web browser to see if this changes the experience with tracking. 


Best wishes 

Phil 

rich_shot2003

TopCashBack_Company_Representative said:

Hey Everyone 

I hope you are all having a whimsical Wednesday

@devadot - If you could please reach out to us at mse@topcashback.co.uk and we can take a closer look at your account to see what more we can do to help with tracking and cashback progression. We have seen in the past that updates to web  browsers may have had issues with tracking so if you are using a specific web browser and are having issues it may be worth trying a different web browser to see if this changes the experience with tracking. 


Best wishes 

Phil 

You lot at TCB do come up with such silly excuses on why some things do not track.

Now you are saying it could be a web browser.

be honest and just say TCB and taking peoples money as you can get away with it as there is no way we can prove you never got the money us little people.

TopCashBack_Company_Representative

Hey Everyone 

Hope you are all having a tranquil Thursday

@rich_shot2003 - We provide advice to members that we receive from affiliate networks and from what we see with large amounts of members daily to help give the best experience with cashback tracking. With some web browsers updating it can input changes that can potentially hinder tracking which is why we do advise members who are having regular issues to try a different separate web browser just for cashback along with clearing all web browser data before every visit to our site to see if the experience is improved as it can suggest something on the previous browser hindering cashback tracking. 
 We pass all of the commission we receive from retailers via their affiliate network back to members as cashback offers and we are as transparent as possible on site to members. If you are having any issues with your account please drop us an email at mse@topcashback.co.uk and we can certainly take a closer look to help

Best wishes 

Phil 

deefadog

@TopCashBack_Company_Representative Good morning, i have a question, i took out car insurance in May with Swinton, it tracked pending for a while (As they do) then magically got declined. When i went into the Missing cashback forum it says No available click found, more than 100 days or i have already lodged a claim for this. So i have done none of these, so they wait 100 days and then declined and there is nothing I can do? I still have car insurance with them and never changes anything.

Thanks for any help on this.

POPPYOSCAR

Hi tcb

Have you changed your system for cashback on tcb gift card purchases?

It used to track and be payable almost immediately but the one I bought yesterday did not track until today and shows as pending.

Just wondering.