Topcashback Questions & Answers

TopCashBack_Company_Representative

Hey Everyone 

Hope you are all having a terrific Tuesday

@babyloveeyes - You should be able to find their contact us section on the customer service option on your account but if you have any issues please email us at mse@topcashback.co.uk 

@nilequeen - I can see that you have been speaking to a manager and they will be replying to your support ticket later on today 


Best wishes 

Phil

Ozzig

From the title, this thread should be the best place to ask, so ...

I use TCB where I can, but I've only amassed £125 in almost 3 years.

Is it worth me moving to Plus ? 

TopCashBack_Company_Representative

Hey Everyone 

Hope you are all having a fantastic Friday

@Ozzig - Plus membership does offer great benefits such as added top up to cashback transactions compared to classic membership and gives increased tell a friend bonuses for example. To see more please visit our page here https://www.topcashback.co.uk/help/what-are-the-benefits-of-having-a-topcashback-plus-account


Best wishes 

Phil

Ozzig

TopCashBack_Company_Representative said:

Hey Everyone 

Hope you are all having a fantastic Friday

@Ozzig - Plus membership does offer great benefits such as added top up to cashback transactions compared to classic membership and gives increased tell a friend bonuses for example. To see more please visit our page here https://www.topcashback.co.uk/help/what-are-the-benefits-of-having-a-topcashback-plus-account


Best wishes 

Phil

Hi Phil,

Thanks for the reply, I did have a look at the benefits page. 
I was looking more for advice if anyone else had similar usage that I do, was it worth their while? Did the extra benefits outweigh the cost?

I'm confident you'd say yes  

( At an average of £40ish cashback earned a year )

Thanks,
Roy

tonyg_2

AA Cashback.

The "rules" state BACS only. Does this mean I have to pay using my debit card or can I pay via my credit card? And do I have to pay using continuous payment? 

Thanks for any help, Tony

TopCashBack_Company_Representative

Hey Everyone 

Hope you are all having a melodic Monday

@tonyg_2 - The cashback offers for AA would only be paid out via Bank transfer but you are however able to complete the purchase with a different method or card to the one that is registered to cashback pay-outs on your profile. 

Best wishes 

Phil 

MidlandsGlory

Hi
I requested a payout to paypal on 19th May. I am sure it initially said a few days but it seems to have changed to say by 16th June!! Never known such a slow payout.. is there a problem via paypal? Waiting to buy something on Ebay that might run out by then!
Cheers

MidlandsGlory

MidlandsGlory said:

Hi
I requested a payout to paypal on 19th May. I am sure it initially said a few days but it seems to have changed to say by 16th June!! Never known such a slow payout.. is there a problem via paypal? Waiting to buy something on Ebay that might run out by then!
Cheers

And as if by magic.. the payout has appeared. Cheers.

del_trotter

Not sure if this is the right place to post, but here goes. I've been a TCB member for many years and have used it for all my online purchases. Recently, I signed up to Revolut through TCB, the rate was about £7 whereas it was £30 on Quidco. I chose to stay loyal to TCB and I submitted a highest cashback guarantee claim, which was accepted. Earlier this week the cashback became payable, but I didn't withdraw it thinking I would check out the reward wallet later and possibly exchange it for a gift voucher.

I was subsequently shocked to find later this week the transaction status had changed from 'Payable' to 'Declined'. I raised a query and have been told the "... the network made this cashback payable but then determined that for some reason, you weren't eligible." I now have to go thorough the missing cashback claim process, which I am not holding out much hope for.

How can the network be able/allowed to do this is this? Surely once they have approved it, that is it and they should not be able to reverse their decision? What would have happened if I withdrew the payout straight away, would TCB be asking me to pay it back?

TopCashBack_Company_Representative

Hi Everyone 

Hope you are all having a magic Monday

@del_trotter - This is something this not common at all and our team would be disputing if cashback had progressed incorrectly by an affiliate network. If you could please reach out to us at mse@topcashback.co.uk and we can take a closer look to see what more we can do to get things moving for you 

Best wishes 

Phil