Topcashback Questions & Answers

EIGHTOF8

What's this £5 admin fee all about?
Admin Fees Included: 09 Sep 2013 - 09 Sep 2014 £5.00
(View Admin Fee History)

I didn't sign up for it???

coffeevanilla

Hi
I went through this site to order dominos pizza on 27th oct at 22:16. I checked today and I don't think it has been tracked as no record of it pending or the cashback amount. However it is recorded on the clicks to merchants?


Kind regards kathleen

TopCashBack_Company_Representative

Hi Everyone,

Thanks for your messages

@specialkthefirst - Each merchant/transaction takes different times to become payable in your account. If you go to earnings>cashback by date you can view the estimated payable speed for transactions based on when we last received payment from the merchant. I hope that this helps and you are able to locate this.

@EIGHTOF8 -If you would like to downgrade from plus membership please email me mse@topcashback.co.uk and I will downgrade your account to classic membership.

@coffeevanilla- Please can you kindly allow 7 days for this to track to your account; if nothing tracks after this time then please get back to us on a support ticket https://www.topcashback.co.uk/help/54

I hope that this helps everyone and if you have any further queries please get in touch.

Have a great day

Many thanks,
Sally

Rogerb_2

It is 11 months today that I signed up to a Sky deal and it should of been authorised from 0 to 60 after 6, especially as it tracked immediately and was confirmed within days. It is now 3 months since my claim and not a word.

Topcashback keep asking me to be patient a little longer, whilst waiting in hope that sky may pay up. It is getting to the stage that this should be seriously escalated, and I would hope by topcashback. I certainly won't sit back and keep my sky account active if they don't honour their deals, and Sky executive management will certainly know why I have cancelled after many years with them as well.

I see there is massive complaint escalation with 7 similar problems about sky cashback on your website yesterday alone, and that trading standards are being considered, which might be the way to go. How can Sky be rated 99% ?


Would you now please resolve this matter urgently. Thank You

e-mail sent to Jessica

TopCashBack_Company_Representative

Hi Roger,

Thanks for getting in touch.

Please accept my sincere apologies here for the delay in getting your missing cashback claim resolved.

I have responded to you via your email and hope that this is resolved soon.

Please do not hesitate to get back to me if you require any further assistance.

Many thanks,
Sally

Rogerb_2

TopCashBack_Company_Representative wrote: »

Hi Roger,

Thanks for getting in touch.

Please accept my sincere apologies here for the delay in getting your missing cashback claim resolved.

I have responded to you via your email and hope that this is resolved soon.

Please do not hesitate to get back to me if you require any further assistance.

Many thanks,
Sally

Hi Sally,

Although cash back may not be legally guaranteed I find it difficult to accept that topcashback's process will allow Sky to decline, without giving a specific reason, a previously long term confirmed transaction.

If Sky had not confirmed this transaction within days, I would of taken a completely different and much earlier view about retaining and paying for their services for the last 11 months.

The tcb confirmed definition suggests that payment will be made, especially as I have complied with all the t&cs, but Sky have over ridden this. I am surprised to say, I can't see any evidence that this decision has been challenged or even questioned by topcashback. If this is the case it is a lot different from when I first opened my account with tcb.

My formal response to the claim decline on my account is

It is not reasonable to expect me to accept this reversal of decision, as it is already a confirmed transaction, unless supported by a specific valid reason. Please pursue this information urgently. Copied to Sally / Jessica by e-mail.

White_Rose_Tight_ThaKnows

(I can't help but apologise prior to posts at the moment, being a noob and all)

With insurances and the other C-word, etc. on the horizon, I'm going to join up to TopCashBack.

However, I'm always cautious about using personal details online (name, address, bank details) - especially with companies new to me - what details do I need to submit please?

Because to be honest I'm unsure whether to even use my real name; once bitten, twice shy and all that...

Thanks and sorry for being fussy.

TopCashBack_Company_Representative

Hi Roger,

I have replied to your email.

I hope that we can swiftly get this resolved for you.

Many thanks,
Sally

TopCashBack_Company_Representative

Hello White Rose Tight ThaKnows,

Welcome to Topcashback

Please do not be concerned about your details your name is compulsory,address is not necessary, bank details have to be entered if you want to request your cashback by BACS; Please do not worry this information is encrypted.

I hope that this helps and any further queries please get back to us.

Many thanks,
Sally

White_Rose_Tight_ThaKnows

Right, I'm signed up.

Now for my second daft question of the day;

I intend to use TopCashBack for renewing my car insurance which runs out on 12 Dec, however some current offers run out in 5 days.

How will I know if there's an upcoming appropriate deal?

Thanks in advance.