Topcashback Questions & Answers

TopCashBack_Company_Representative

Hi White Rose Tight ThaKnows, we can only offer the rate showing on the day that you buy, but even if your renewal date is a month or two away, you do get the rate showing when you actually make the purchase.

You can take a look on this page-

http://www.topcashback.co.uk/car-insurance/cashback/

Which gives a break down of the Car Insurance offers. The TopCashback Compare function on there is our comparison site, so it will search insurers and show cashback deals there too. There may be different rates going through the main merchant's TCB pages too, so it's always best to shop around.

If you have any questions, please get back in touch.

Many thanks,
John

Rogerb_2

TopCashBack_Company_Representative wrote: »

Hi Roger,

I have replied to your email.

I hope that we can swiftly get this resolved for you.

Many thanks,
Sally

Thank You Sally for pursuing this.

Hopefully the swiftly isn't as measured by Sky's snail like performances to date, as nearing the one year mark now.

I won't however make the same mistake of leaving this much longer, assuming I will have to escalate it, initially to Sky's executive management.

I am still at a loss to understand how something confirmed as payable can a full 11 months later be declined when all the requirements have been met. It either had an issue 11 months ago when it could have been declined say within a month or so, or it is ok and payable as per the tcb confirmed definition.

The result is that this lack of transparency meant I didn't have the tools to make an earlier decision of cancelling, surely a trading standards issue.

With all the complaints mounting up against Sky on your website I still don't know how the 99% satisfaction is calculated.

TopCashBack_Company_Representative

Hi Roger,

I can completely understand your frustration here.

I have been in touch with you on an email.

Many thanks,
Sally

moromir

I'm considering upgrading to Topcashback Plus.

I'm sure theres some relatively simple calculation to work out whether this is viable for me but I can't for the life of me work it out.

I essentially want to know very roughly, what I'd have to spend online to make the outlay of £5 worth it and its difficult without knowing what the current enhanced cashback amounts are for my most used retailers.

I probably shop most at Debenhams, Tesco & Marks&Spencer.

Would be grateful for any ideas as to how to work it out.

TopCashBack_Company_Representative

Hello moromir,

Thanks for getting in touch.

If you send in a support ticket then we can look at your transactions since you have been on plus membership and calculate how much you have earned and how much less it would have been if you were to be on classic and then you can see if this is worth the fee?

Please follow the link below and submit a support ticket.

https://www.topcashback.co.uk/help/54

We will look forward to hearing from you.

Many thanks,
Sally

moromir

Hi Sally

I'm not actually on plus membership but I'm considering having it in future.

I will send a ticket as suggested. Thanks

fordfocus-chav-car

TopCashBack_Company_Representative wrote: »

Hi fordfocus-chav-car,

I am sorry your claim has not been updated please can you kindly email this to [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL] and I will take a look at your account.

Many thanks,
Sally

All I can say to anyone reading this, Do not use Topcashback !!!.
I had a insurance policy from Policy Expert that tracked on 12th July, I have had confirmation from Policy expert they have paid, months ago. In fact I intend contacting Policy expert to inform them of what is happening.This is the second time I have emailed...you have promised twice, that a colleague would contact me within a few working days, I have not received any contact.

coffeevanilla

coffeevanilla wrote: »

Hi
I went through this site to order dominos pizza on 27th oct at 22:16. I checked today and I don't think it has been tracked as no record of it pending or the cashback amount. However it is recorded on the clicks to merchants?


Kind regards kathleen

still not been tracked and not pending?

TopCashBack_Company_Representative

Hi Guys,

Thanks for your messages

@moromir - Great please allow a couple of working days for a response.

@fordfocus-chav-car - I have checked the mail box and replied to the emails however have not come across yours? Please can you kindly email me at contact@topcashback.co.uk with the Subject MSE QUERY and I will look at this for you.

@coffeevanilla - It sounds like you have had an untracked transaction; please can you lodge a missing cashback claim for this by going to customer care>view or lodge a claim>lodge a claim

Many thanks,
Sally

Rogerb_2

TopCashBack_Company_Representative wrote: »

Hi Roger,

I can completely understand your frustration here.

I have been in touch with you on an email.

Many thanks,
Sally

Hi Sally,

Thank You to Steph and yourself for turning this around and getting Sky to honour the £60 incentive after declining it initially.

Seeing the comments posted by other members, I always wondered if the deal would be slow but never imagined quite how bad. The customer side of Sky I have always found to be the opposite, so glad I can stay with them without having this issue outstanding.

Thanks again.
Roger