Topcashback Questions & Answers

TopCashBack_Company_Representative

Hi Roger,

Your welcome and I'll pass your thanks over to Steph and Sally.

If you have any other questions, please get in touch.

Many thanks,
John

POPPYOSCAR

Hi TCB Reps

I have submitted a ticket about a Homebase Click and collect transaction.

It originally tracked ok but is now showing as 0.00. Why is this?

A declined transaction is usually crossed out and put in the declined column so presumably it is not declined?

TopCashBack_Company_Representative

Hi POPPYOSCAR,
I've had a look and this does seem to be an error.
Can you lodge a claim and we'll get it looked into for you?
Many thanks,
John

pinkcalculator

Just wondering how long it takes for a confirmed referal to then be payable £10 extra this month would be handy

TopCashBack_Company_Representative

Hi pinkcalculator

Thanks for getting in touch.

We have no set timescales on this as it varies as your friend has to have £10 payable cashback before this progresses to payabl in your account.

I hope that this clarifies and any further queries please get back to us.

Many thanks,
Sally

POPPYOSCAR

TopCashBack_Company_Representative wrote: »

Hi POPPYOSCAR,
I've had a look and this does seem to be an error.
Can you lodge a claim and we'll get it looked into for you?
Many thanks,
John

Hi John

Thank you I have put in a claim already.

cashbackplease?

I have been using topcashback successfully for the last few months. I usually use it on my PC although I have an app on my android phone and my ipad.

Last night my account showed zero balances on all the totals and today I the website, using my PC, does not recognise my email address for me to log in. :eek:

There is no phone number to contact them. I did send an email this morning but so far I have heard nothing. :mad:

Can anyone throw any light on this for me?

Thank you.

TopCashBack_Company_Representative

Hi cashbackplease?

I'm not sure what is happening there! I'll have a look at your email, access your account and get back to you with more information.

Many thanks,
John

cashbackplease?

My account has been automatically terminated by yoursystem, due to my account showing characteristics that are potentiallyattributable to abusive or fraudulent activity that may contravene our Termsand conditions, due to merchant abuse.

I have emailed him back twice to find out what thismeans. I have no idea what, if anything, I have done wrong. I have genuinelyused my account to buy goods and services. I am really worried about this, Ifeel that a mistake has been made closing my account.

I have had no further responses to date for TCB

I am struggling to sort this out. I have over £100 cash back still due to me.

Can anyone offer advice?

cashbackplease?

I feel that a mistake has been made and I don't know how to put it right.

I signed up to topcashback. I have had approx. £200 back. I am owed about £100. BUT without warning my account was closed. After I contacted them I was told that my account had been automatically terminated by the system, due to my account showing characteristics that are potentially attributable to abusive or fraudulent activity that may contravene our Terms and conditions, due to merchant abuse.
I have emailed him back twice to find out what this means. I have no idea what, if anything, I have done wrong. I have genuinely used my account to buy goods and services. I am really worried about this, I feel that a mistake has been made closing my account.
What can I do?? to get this mistake put right?
Can anyone offer advice?