Topcashback Questions & Answers

John_G66

Changing Utilities:

So looking for a deal on the annual switch of Gas and Electric, obviously first port of call is TCB. However and disappointingly reading latest reviews (NOT highest reviews) !! cashback for anything decent, 40 quid'ish, well the reviews,cashback feedback is very poor

TopCashBack_Company_Representative

Hi Guys,

Thanks for your messages.

@ sillygoose - Thank you for your kind comments on your post.

@lamondo - Please email mse@topcashback.co.uk with the date you made this transaction and your email address.

@John_G66 - I am sorry you have seen negative reviews and I hope you manage to find a good cashback deal for your switch.

Many thanks,
Sally

fordfocus-chav-car

fordfocus-chav-car wrote: »

Very disappointed with Topcashback...
Never been paid for my Policy Expert Insurance, who have emailed me over a month ago to make sure I have received my cash back.
Reading the forum, It seems I am not the only the one this as happened to...

This is a absolute joke now...
I received a email from you on the 4th October saying "I have asked a colleague to provide you with an update on this claim so please can you kindly allow a few working days for this to be updated".
I have not received any further update.
I have it in writing that Policy expert have paid my cash back !.
Can you explain to me why I have not been paid, when Policy expert confirm they have paid.

TopCashBack_Company_Representative

Hi fordfocus-chav-car,

I am sorry your claim has not been updated please can you kindly email this to mse@topcashback.co.uk and I will take a look at your account.

Many thanks,
Sally

slewts

Dear Topcashback

It would appear that you are having major issues with your payments systems.
After waiting 10 months and endless chasing for my £30.00 Sky cash back it finally became payable after a manual intervention from yourselves, but when I try to withdraw it I am told there is a reporting inconsistency!
I advised your customer care team on 21st October and as yet they have not offered a solution.
To make matters worse I closed a support ticket after my refer a friend cash back status changed to payable but in doing so this has now removed the £12.50 cash back from my account.
You are also expecting to take the £5.00 Plus membership fee, after the above experiences I am very much a NON PLUSED member and feel my relationship with your company may have run it's course.

I have also sent these issues via your "Customer Care" team but would like a reply through this channel as well.

James123_2

Is anyone else getting messages to 'authenticate' their account when trying to access the Topcashback site? I've clicked on the link as requested, but no email is sent.
I use the site several times a week and have done so for a number of years. I haven't changed my email address or any other details, so am confused by this. I can no longer access the account or the amounts outstanding. Thanks.

James123_2

As of this morning, things seem to be working normally ..... for now!

Lynsey

Down for myself and their forum has been down all weekend!!

TCB main site:

HTTP Error 404. The requested resource is not found.

Lynsey

TopCashBack_Company_Representative

Hi Guys,

Thanks for getting in touch.

@slewts - If you haven't already received a reply on your support ticket please email mse@topcashback.co.uk

@James123 - I am sorry that the site was down and any inconvenience this has caused.

@Lynsey - I hope that the site is now working for you too and sorry for any inconvenience this may have caused you.

Many thanks,
Sally

specialkthefirst

My cash back has been pending for 2 weeks now, how long does it usually take before I can withdraw? This is my first time using tcb so I am unsure how long it takes. Thanks in advance