Topcashback Questions & Answers

peskie_pixie

I was under the impression that once the trial finished then my account would revert back to the classic option unless i stated otherwise. Having checked my account i see that it hasn't reverted back and is showing as Cashback plus membership with a £5 fee owing. (i did mark the anniversary date in my calendar!)

on checking the help section on your website it says to go to my profile to unsubscribe, but nowhere on the screen does it allow me to do so.

I wonder how many other members who took out the free trial are unaware that their accounts are still showing as plus, and have not reverted back, and will not be aware until the £5 fee is deducted.

Having looked on your forum it appears that this is a major problem.


(As an aside i've submitted a support ticket to get it down graded)

Major_Jim

Hi - I booked a hotel via Expedia on 1st July for a stay in August. The cashback did not track although the visit seems to have been logged on the TCB system. I submitted a claim on 31st July to try to get this tracked, sent a nudge on 28th August and still haven't heard back.

Please can you check this out?


Also, does RedSpottedHanky ever track at all? I've never had them track - it's usually for such small amounts I've not bothered chasing it up, but it's annoying.

Thanks for your help

MJ

Wheres_My_Cashback

TopCashBack_Company_Representative wrote: »

Hi Guys,


Thanks for getting in touch.

I am sorry your transactions are a little delayed.

Please can you kindly submit a support ticket

https://www.topcashback.co.uk/help/54

we will look into this further here for you.

Many thanks,
Sally

A little delayed. I'd hardly call 2-6 months late being paid a little.

Support tickets have been submitted more than once and TCB reply with please wait another four weeks which was months ago

madrhino

Hello

I have just tries to log in and it says that my email address isn't recognised. It been a while since I last logged in. Is there any problems with logging in?

Tyler_Du

Any idea when three will be returning to the site?

POPPYOSCAR

peskie_pixie wrote: »

I was under the impression that once the trial finished then my account would revert back to the classic option unless i stated otherwise. Having checked my account i see that it hasn't reverted back and is showing as Cashback plus membership with a £5 fee owing. (i did mark the anniversary date in my calendar!)

on checking the help section on your website it says to go to my profile to unsubscribe, but nowhere on the screen does it allow me to do so.

I wonder how many other members who took out the free trial are unaware that their accounts are still showing as plus, and have not reverted back, and will not be aware until the £5 fee is deducted.

Having looked on your forum it appears that this is a major problem.


(As an aside i've submitted a support ticket to get it down graded)

To be fair TCB made it clear on my account that you could downgrade within the trial period if you found it was not for you. So it was up to you do it. I made a note on my calendar and did just that with no problems.

TopCashBack_Company_Representative

Hi Guys,

Thanks for all the messages.

@morrow56 – I am sorry that this is a little delayed please can you kindly allow a further 4 weeks for payment to come through for this transactions.

@peskiepixie – You can go to my profile page>membership details and downgrade your account here however if you have submitted a support ticket then don’t worry we will do this soon for you.

@Major_Jim – Please can you kindly email mse@topcashback.co.uk with your email address and we will look at your Expedia claim. Please also confirm the dates you made transactions with red spotted hanky and we will look at this too.

@ Wheres My Cashback- I am sorry that this is not paid; please can I assure you as soon as we have received payment this will reflect in your account earnings and hopefully this should not be too much longer.

@ madrhino – Please can you kindly email contact@topcashback.co.uk and we will look at your account for you here.

@Tyler Durden UK – We hope that this merchant will return to our site in the future. Please keep checking to see if they are added again.

@POPPYOSCAR – Thanks for your kind comments

I hope that this helps and if anyone has any further queries just let me know.:)

Many thanks,
Sally

morrow56

No where near good enough Sally, I received a message from Ceri on Friday 27th September, that this would be made payable within 7 days. Sorry really fed up with this.

Very, very disappointed indeed!!!

TopCashBack_Company_Representative

Hi morrow56,

Thanks for getting back to us.

I am sorry you feel this way; I will take a look at your support ticket and be back in touch on the support ticket.

Many thanks,
Sally

John_G66

John_G66 wrote: »

Hi, Feedback on the TCB site for 32Red is appalling, do you think you should be promoting them ?

Hi there,

Thanks for getting in touch.

I am sorry you have had an issue with this merchant.

Please can you kindly submit a support ticket and we will look into this for you.

https://www.topcashback.co.uk/help/54

Many thanks,
Sally

Should of said that I've done the support ticket route, as it happens I've recently got the following back:

I'm afraid that the merchant has taken the decision to decline your submission on this occasion. The reason that has been supplied for this in helping to clarify states that your 'Transaction cannot be traced'.

This does suggest that the merchant has been unable to locate your queried transaction based upon the information that you have provided as your main order number for this, but more likely they have been able to locate your sale - but they cannot prove that this has been the result of a Top CashBack referral. If you can be sure that you have initially provided solid information in helping the merchant to identify the sale you are querying, then we are sorry to report that the latter is more of a possibility from these two interpretations.

Absolute load of tosh :mad: Just add me to the list of the many who have been ripped by this bunch of cowboys !! As I originally posted, you should in no way be promoting this company !!