Topcashback Questions & Answers

fordfocus-chav-car

Very disappointed with Topcashback...
Never been paid for my Policy Expert Insurance, who have emailed me over a month ago to make sure I have received my cash back.
Reading the forum, It seems I am not the only the one this as happened to...

TopCashBack_Company_Representative

Hi John_G66 and fordfocus_chav_car,

I'd like to look into these in a bit more detail and liaise with my colleagues here in the claims and partnerships departments. I will need to link this post to your account, however, so can I ask you to both email [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL]?

Many thanks,
John

woodface7

There are quite a few members unhappy to see some chump had programmed the Prize Survey to close 24 hours early. While still promoting it onsite.

Your own rules say: "complete the short survey before Tuesday 8th October 2013, 23.59PM. Good luck!"

I think it would be wise to reopen it for a day or two for those who missed out.

TopCashBack_Company_Representative

Hi woodface7,

I'll have a look into this and get back to you.

Many thanks,
John

TopCashBack_Company_Representative

Hi again woodface7, could you email into [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL] so that I can locate your TopCashback account?

Many thanks,
John

clare64

HI
On 20/7/13 I made an order with lookfantastic.com but it did not track. On 27/7/13 you contact them but they have not replied. On 16/8/13 I contacted Lookfantastic directly and they advised that I would receive it after the return date and that I would be paid shortly.This has not happened I have contacted them again and they have advised that it is Topcashback who pay me not them!
Please help
Clare

TopCashBack_Company_Representative

Hi clare64,

Cashback can be a bit confusing sometimes! We physically pay you, but we're effectively passing on cashback from the merchant.

If you can email me on [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL] I can have a look at the transaction and chase it up for you?

Many thanks,
John

steve1500

How does TCB work with holiday tickets for next year.

You pay the deposit now and the balance 6 weeks before departure.

Does the transaction just sit there for 9 months?

TopCashBack_Company_Representative

Hi Steve1500

Thanks for getting in touch.

Yes; your transaction tracks to your account within 7 days from the date you purchased and then as soon as you have completed your stay the transaction will then become validated.

I hope that this helps and any further queries please get back to us.

Many thanks,
Sally

Ms-Money-Penny

I signed up to Green Flag in July and payment was going to be uplifted after 3 months when you had confirmation that the policy was still in force. I am now unable to raise a ticket because its over 100 days old and the value hasn't uplifted.
Please advise what can be done.

Thank you