Topcashback Questions & Answers

macma

I got my elderly neighbour on T.C.B. as he loves online shopping. his first couple of purchases tracked ok and I have made his subsequent purchases always going via T.C.B. but I didn't check they were tracking and sadly they're not They don't show in visits to merchants . most of his purchases are Ideal World 'tho doubt it's their fault. I have done the cookies thing today and any other advice would be so welcome,this gent has spent a lot of cash lately and I told him he would get cashback

TopCashBack_Company_Representative

Hello macma,

I am sorry to hear about the issues your friend is having.

I am not sure why they are having so many untracked transactions with Ideal world.

So I can see look into this for your neighbour, please could you kindly email mse@topcashback.co.uk with your neighbours email address in, I will then be able to advise them further.

I look forward to hearing from you.

Kind regards,
Ceri

macma

Thanks Ceri, done

TopCashBack_Company_Representative

No problem!

steve1500

I did a £10 bet (lost) get £36.25 back with Gala Bingo. The reviews said tracked with in a day or 2

10 days on nothing has tracked ot my a/c been into lodge a missing claim & can see it but this message is there

Due to a validation period required for this merchant, once lodged, this claim will be put 'On-Ice' until 29 Jan 14 after this date it will automatically be released for submission to the merchant.

Could someone please give me a clue

Thanks

TopCashBack_Company_Representative

Hi Steve,

Thanks for your question.

The reason this will be put on 'Ice' is because there is a 30 day period in which you can deposit and wager your £10. The merchant does require the 30 days to pass before we can submit your claim.

Please let me assure you that it is nothing to be concerned about.

I would advise lodging your claim soon though as I can see that there is a note on the merchants page that says - All cashback claims must be raised within 30 days.

I hope that this goes on to be successful claim for you!

Kind regards,
Samantha

macma

It's me again re my neighbour. He still has the same problem, unfortunately his email in box is so clogged up he may have missed a reply.
Interestingly he made a £150 purchase from Ideal World which I'm sure appeared in his "visits to merchants" however is no longer there. A purchase from Currys a couple of days ago has tracked. Today a £40 purchase from Ideal World (he loves shopping )has just shown in "visits", we have printed a copy in case that disappears.It seems to be the Ideal World that don't track and he spends a considerable amount with them. We would be most grateful for help. Thankyou.

steve1500

Read the merchants conditions right to the end. Even if they start repeating some of them and you then assume you have read them all..


I did a bet & loose £10 with Gala Bingo, for £36.25 cash back.

In lost my £10 on the first thing I saw after registering.

Was wondering why there were such good reviews, tracked fast etc & I had nothing

I had read the merchants notes as far as the Gamble aware line may be slightly further. As I assumed (now appears wrongly) that would contain the most important points


Very near the end of the merchants notes is actually the most important part.

"When going through Gala Bingo ensure you only play through the Bingo rooms under the Bingo tab as cashback will not be eligible if you play one of the Games or Slots from the Games or Slots tabs"

My fault I know, but the conditions did start to repeat before I got to the part about where to go.

You do wonder why they don't put such an important condition right at the bottom, after the gamble aware signs

This is how the conditions actually read

If you are eligible for welcome bonus, that bonus spending will not constitute towards the £10 wagering requirement to release the cashback. Please note: To ensure you are eligible for cashback you should play through both the deposit and welcome bonus.

You must open your account, deposit and wager £10 within 30 days from registration.

These may initially track at zero to signify individual wagers, but should be updated to reflect the cashback once the wagering requirement is met.

Please note that the use of a Gala Bingo promotional/voucher code not posted and approved by TopCashback, may affect your eligibility for cashback.

For more information on responsible gambling or to get advice, visit Gamble Aware

Cashback applies to new players to Gala Bingo only. If you have previously opened a Gala Bingo account you will not be eligible for cashback.

One account per TopCashback member only. Cashback is not payable multiple times.

You must open your account, deposit and wager £10 within 30 days from registration.

The wagering requirements must be met with deposited funds and not with bonus money or free bets.

When going through Gala Bingo ensure you only play through the Bingo rooms under the Bingo tab as cashback will not be eligible if you play one of the Games or Slots from the Games or Slots tabs

Any fraudulent activity will result in you account being suspended and cashback being rejected

macma

I think I may have discovered my neighbours problem, he keeps getting logged out on various sites T.C. being one ,so while we were shopping through T.C. he may not have been logged in

TopCashBack_Company_Representative

Hi there,

@steve1500, thank you for your message. I am sorry that your transaction did not go on to track for you, by lodging a missing cashback claim, there is no reason why we cannot get this tracking to your account correctly. We do review the terms and conditions on the merchants pages regularly, and your feedback is always greatly appreciated with this.

@macma, I am glad to hear that you may have found a reason as to why this has been happening. Have you tried changing the security settings on their PC? Hopefully your neighbors tracking will now improve. Please do get back in touch if they do still experience any issues at all.

Kind regards,
Samantha