Topcashback Questions & Answers

jasonwatkins

TopCashBack_Company_Representative wrote: »

@jasonwatkins we appreciated your response and explanation however the similarities still remained. I am sorry to hear that you've now unsubscribed your account. I'll happily re-activate your account if you'd like me to and then you can proceed with the advice I've e-mailed to you.

Jessica,

I won't be rejoining the site, but as an idea, if it's not there already, maybe you can implement the advice you sent me as part of the T's & C's to prevent anything like this happening to anyone else.

TopCashBack_Company_Representative

Hiya jasonwatkins,

I will raise this as a suggestion with our Memberships Team.

Thanks,

Jessica

clare64

Hi Jessica,
On 29th May I bought insurance through Swinton, however this did not track. On 27th June TCB contacted them but there has been no response.What is the next step please as it is a lot of money (40.00)
Thanks
Clare

bristolleedsfan

For those on the enhanced rate 'Free Trial' if you don't want TCB deducting 5.00 out of first 5.00 of payable Cashback earnings earnt I am guessing from date enhanced free trial period ends make sure you remember to downgrade to the 'Classic' membership now.

Rogerb_2

I just dont know how the rating can be 99% satisfied for Sky existing customers. There is a lengthy list of customers having a similar problem to mine. I know you tend to only hear of the problems but 99% ?

Deal tracked straight away, and confirmed a few days later, and meant to move from 0 to £60 after 6 months as long as you have kept the new subscription level on. It is now 9 months and still on 0 and no response from Sky at all.

Topcashback wont let you put in a formal chaser claim until the 6 month point is 2 months overdue, which I did, and now another month has gone by and nothing. What does the nudge achieve ?

leanneclark

TopCashBack_Company_Representative wrote: »

Hello,

@leanneclark our Sales Team have confirmed that Expedia don't actually do Avios points. However, if you were to make a transaction with British Airways then you should still be able to earn Avios points and this should not affect your cashback.

Best wishes,

Jessica

Great thanks Jessica. My booking with Expedia will be using BA as the airline and there is the option to enter in loyalty card details, including Avios so I will go ahead with my booking and enjoy a double incentive.

Thanks again for looking into this Jessica.

TopCashBack_Company_Representative

Hi everyone,

Thanks for these posts. I hope you're all okay

@clare64 I'm sorry you've had an untracked transaction. By the sounds of it you've lodged a Missing Cashback claim (which is the perfect thing to do) and it was submitted to Swinton's affiliate network on the 27th June. Claims usually take 1-4 months to be resolved so if you've not had a resolution yet please don't worry, it just means that your claim is still under review with the merchant. If you can kindly allow another 4 weeks or so you'll hopefully have a resolution in this time. If you've not had a resolution by then, please e-mail me at mse@topcashback.co.uk and I'll be happy to try and chase this up for you.

@Rogerb can you please send me an e-mail at mse@topcashback.co.uk? I can take a look at this for you. I can understand your disappointment at the cashback not being added it as expected but we will do our best to recover it for you.

@leanneclark - you're welcome

Best wishes,

Jessica

Fastbuck_Frank

Update

Tyre Savings removed almost immediately from Topcashback following my post. Have suggested that Topcashback take the hit and credit all customers who have been misled. Some initial reassuring noises from Topcashback but nothing of substance. Come on Topcashback put up or shut up!!

TopCashBack_Company_Representative

Hi Fastbuck Frank, we are working on this and hope to have an update soon. If you would like some specific feedback on your transaction, can you email in to [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL]?

Many thanks,
John

Blackpool_Saver

Very unhappy about Policy expert and yourselves, PE say you should pay me as purchase is validated, you (TCB) wont pay, also no M & S voucher = total con, you have shed loads of money you are not passing on which you have received from merchants, you really can't fail can you, but we consumers lose out. Something needs to be done