Topcashback Questions & Answers

TopCashBack_Company_Representative

Good morning everyone,

I hope you're all enjoying your weekend.

@leanneclark I'm still waiting on a answer to this query; as soon as I have one I'll let you know Sorry it's taking a little longer than expected!

@lammy1952 can you kindly e-mail in to MSE@topcashback? I'll then be more than happy to chase up all of these transactions for you.

Best wishes,

Jessica

Poppycat

TCB

I been using your car insurance comparison web site when I click on the top 3 cheapest I have issues with there site. It seems to happen when I amend any claims. Your comparison site only ask limit info for a claim ie accident so when I got through Hastings, Peoples choice and Insure all same company it seems when I amend the quote ie idiot hits my stationary car and does a runner" I have issues with site ir first two there site just constantly on wait and Insure just comes up with error. I tried numerous times of day different os, win7, android, mac

Can I ring any of them using quote and still get cashback? Thanks

lammy1952

TopCashBack_Company_Representative wrote: »

Good morning everyone,

I hope you're all enjoying your weekend.

@leanneclark I'm still waiting on a answer to this query; as soon as I have one I'll let you know Sorry it's taking a little longer than expected!

@lammy1952 can you kindly e-mail in to MSE@topcashback? I'll then be more than happy to chase up all of these transactions for you.

Best wishes,

Jessica

Thanks Jessica for the reply. I have e-mailed the quote this morning as requested.

TopCashBack_Company_Representative

Hello,

@Poppycat I am sorry to hear you're experiencing some issues here. You can indeed complete TopCashback Compare transactions over the phone, just be sure to provide the TopCashback quote reference number when you do so. This will ensure that the cashback tracks.

@lammy1952 thank you for e-mailing, I'll take a look and reply now for you.

Best wishes,

Jessica

Poppycat

Thanks Jessica for your help

jasonwatkins

Lovely. Basically been told by TCB that i'm a liar and that I won't be receiving my refer a friend payment. Ridiculous behaviour.

Dr.Who-Who

TopCashBack_Company_Representative wrote: »

Hello everyone,

I hope you're all well and you've enjoyed the bank holiday weekend.

If you'd like to e-mail in to contact@topcashback.co.uk then I'll be more than happy to keep you updated with any information that I receive.

Jessica

Hello, On 29th of August, I came over here & read some of the posts. So I decided to follow your instruction instead ie : send email to the above email address and wait for a reply. But alas as of todate nobody reply back to my enquiries


30 May 2013 Thomas Cook 31 Mar 2013 £920.45 £18.41
Waiting for Merchant

23 May 2013 RatesToGo UK 22 May 2013 £480.29 £57.63
Waiting for Merchant

22 Jun 2013 Get Lenses 21 Jun 2013 £118.26 £11.83
Waiting for Merchant

14 Jul 2013 Debenhams 13 Jul 2013 £40.50 £1.22
Waiting for Merchant

What I wanna know is why are they not track on my account? TCB becoming more like Quidco :( the reason I left Quidco long time ago before I join TCB was they either are slow in tracking or just scammed my cashback

Looks like TCB is no different from Quidco!

TopCashBack_Company_Representative

Hello everyone,

@jasonwatkins I am sorry that your referral bonus has been removed and I can assure you that we're not calling you a liar, it's just that the similarities between the accounts do seem to breach the Ts&Cs of the offer. I have sent you an e-mail advising of further steps that you can take that may help us to re-instate your referral bonus.

@Dr.Who-Who I'm sorry you've not had a reply from our contact@topcashback.co.uk e-mail address. Please e-mail me at MSE@topcashback.co.uk and I will hopefully be able to assist you further. For future queries please send us a Support Ticket in as these are monitored every day and will get replied to much more quickly than e-mails. I can assure you there is no scam involved here and it may just be a case of you adjusting your computer settings to improve your tracking.

Best wishes,

Jessica

jasonwatkins

TopCashBack_Company_Representative wrote: »

Hello everyone,

@jasonwatkins I am sorry that your referral bonus has been removed and I can assure you that we're not calling you a liar, it's just that the similarities between the accounts do seem to breach the Ts&Cs of the offer. I have sent you an e-mail advising of further steps that you can take that may help us to re-instate your referral bonus.

Jessica,

I appreciate your response but as a point of principle, i'm done with TCB - I closed my account last night after receiving the email that apparently isn't calling me a liar but is refusing to accept my account of how the situation transpired.

TopCashBack_Company_Representative

Hello,

@jasonwatkins we appreciated your response and explanation however the similarities still remained. I am sorry to hear that you've now unsubscribed your account. I'll happily re-activate your account if you'd like me to and then you can proceed with the advice I've e-mailed to you.

@leanneclark our Sales Team have confirmed that Expedia don't actually do Avios points. However, if you were to make a transaction with British Airways then you should still be able to earn Avios points and this should not affect your cashback.

Best wishes,

Jessica