Topcashback Questions & Answers

m1kjm

Funny how all the testimonials on Bottom Cash Back's site are all positive when most people on here recently have had bad experiences. Delete the bad testimonials do we?!

jasonwatkins

Wheres_My_Cashback wrote: »

Just what is going on? I suppose Quidco is the answer

I closed my Quidco account to start using TCB because they were such a pain in the backside.

I'd also like to ask Sally or John or whoever is looking at the thread today if it's possible to look at why my refer-a-friend fee hasn't been credited?

My friend told me last night that his cashback has also been paid and he withdrew it via paypal and has it already, but i don't see the £12.50 referral on my account anywhere.

I've also checked and apparently the BACS run isn't being done for TEN DAYS so is there any chance i can reverse my withdrawal request and have it paid via paypal please ?

TopCashBack_Company_Representative

Hi Jasonwatkins,

I'd be happy to look at the friend request for you. Can you email into [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL], including their email address or username?

Wheres my cashback- I agree that this is a little confusing, but when we had special bonus offers over Christmas (double cashback and the High Street Bonus), these didn't count towards the referral threshold. If they do take the member over £10, the system still shows 'threshold reached' but this isn't the case. These bonuses were one-off specials and you shouldn't generally see this unless the referred member has indeed met the threshold.

Can you clarify the point about hacking of bank details? I don't believe that anything like this has been reported and are systems are extremely secure.

@neesk1, you are right that the price should be the same if you go direct as it is through TopCashback. I'll need to look into this a bit more. Can you submit a support ticket from www.topcashback.co.uk/help/54? I would normally ask that you email in, but this way we can keep you on file and make sure to update you on our findings.

@Lily1, could you email in too? I'll get you an update on your claim.

@m1kjm, the testimonials shown are from members who want to give positive feedback on our service, but the review pages do show positive and negative views. I would say that members are more likely to post a negative review and forums such as this are naturally going to attract members who are having problems which they would like us to resolve. I don't believe that they are representative of our overall service.

Many thanks,
John

felicity1

Have been a TCB member for some time now, very disappointed to see almost £9 still not tracked since December 2012 from Windsmoor. May be only £9 but still, it all counts.

jasonwatkins

TopCashBack_Company_Representative wrote: »

Hi Jasonwatkins,

I'd be happy to look at the friend request for you. Can you email into [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL], including their email address or username?

I'll do that john, thankyou.

any news on reversing the BACS request so I can request a paypal payment instead please ?

obviously if the BACS run will be done today or tomorrow then i'm happy to wait, but if it really isn't going to be done until the 30th then i'd ideally need it reversing now please.

#edit

just had an email notification saying the payment is being processed and should be in the account in 3 working days which is fine

Wheres_My_Cashback

TopCashBack_Company_Representative wrote: »

Can you clarify the point about hacking of bank details? I don't believe that anything like this has been reported and are systems are extremely secure.

http://www.techweekeurope.co.uk/news/topcashback-rushes-to-fix-useless-ssl-website-security-112009

and - 5 ways to implement HTTPS in an insufficient manner (and leak sensitive data)

http://www.troyhunt.com/2013/04/5-ways-to-implement-https-in.html

http://www.channelbiz.co.uk/2013/04/04/useless-ssl-website-security-pushes-topcashback-into-action/

TopCashBack_Company_Representative

Hi guys,

I can see that I have e-mails waiting from you both so I'll take a look at your queries now and get back to you.

Thanks,

Jess

Fastbuck_Frank

Hi
Made a purchase in February with £10 cashback on offer. All tracked etc.. Still showing as unpaid on my account. Got this info. from tyre savings today!!
Looks like I and many others have been had! The offer is still shown on Topcashback TODAY!!
Caveat emptor
Frank

Hi Frank
Thanks for your email.
We are not affiliated with Top Cashback, nor any cashback site and haven’t been since late last year. This website has not removed us from their database and their cashback listings, which they should have done.
I am afraid any grievance on this matter would have to be taken with the website owners themselves, who are wrongfully showing us as being part of their scheme.
Kind regards
Helpdesk
helpdesk @ tyresavings .com
This email is from Tyre Savings Ltd.

TopCashBack_Company_Representative

Hello everyone,

@Wheres my cashback - we have recently implemented lots of security improvements on our site over the last few months. Please follow the below link for more information on this:

http://www.topcashback.co.uk/blog/introducing-our-increased-levels-of-security/view/

@Fastbuck Frank - please can you send us a Support Ticket in regarding this query as we'll need to look into this? If you can kindly mark it FAO Jess that would be fantastic.

Best wishes,

Jessica

Wheres_My_Cashback

Fastbuck_Frank wrote: »

Hi
Made a purchase in February with £10 cashback on offer. All tracked etc.. Still showing as unpaid on my account. Got this info. from tyre savings today!!
Looks like I and many others have been had! The offer is still shown on Topcashback TODAY!!
Caveat emptor

I don't believe this is just a case of caveat emptor, it goes a long way further, even as far as misrepresentation and false advertising if as Tyre Savings have stated, that TCB should not have had them listed on their site.

In light of the above e-mail I would been keen to here some kind of response from TCB whether here or privately especially now as they have removed Tyre Savings from their site. A question of which they have been asked on more than one occasion without response.