Topcashback Questions & Answers

TopCashBack_Company_Representative

Hi spaceboy,

Apologies for any confusion caused here, you will be able to enter your BACs details into your account by copying and pasting the following link into your browser - https://www.topcashback.co.uk/account/paymentdetails

I hope that this helps and have a very Merry Christmas!

Best wishes,
Samantha

minislim

There appears to be something wrong with my account. I cannot log on. It says my email is invalid. When I then choose the forgotten password option it says it's not a valid password. I have contacted customer services and received an email response saying that they will get someone to look into it. But in 7 to 10 days. Something just doesn't seem quite right though?

TopCashBack_Company_Representative

Hi minislim,

Please do not be concerned, I can assure you that a member of the relevant department will take a look into this for you and respond as quickly as they can, do not hesitate to email me at mse@topcashback.co.uk if you have not received a response after ten days though and I would be happy to help. Thank you for your patience in the meantime though and have a great Christmas!

Best wishes,
Samantha

samina123

Hi Samantha,I am hoping you can help me. I requested a currys/pcworld giftcard with my topcashback money. I received the card on the 13.12.14 and validated it on the 15.12.14 but my card is still not loaded? I have sent numerous emails and recieved answers but it is still not loaded. I wanted to use it before Christmas but am now extremely fed up.
Can you please load this as I want to use it before 31.12.14 as I have an O2 priority moments code which expires then.
I only just noticed this forum. Please help me sort this out A.S.A.P?

Kim_13

I wonder if anyone can help me. I notice there's 3.5% on books from Amazon for a limited time. Does this apply to Kindle edition books?

If so, the book I would like to buy isn't released until February but is available for pre-order. If I pre-ordered through TopCashBack now, would I be eligible for the 3.5% upon release, or would I need to wait and see if there is a rate available at the time of release?

Thanks

TopCashBack_Company_Representative

Hi all,

I hope that you have had a great Christmas and are looking forward to the new year!

@samina123, I am not able to speed up the loading process I'm afraid, but if you could email me at mse@topcashback.co.uk, I would be more than happy to take a look into this for you.

@Kim_13, I am afraid that this is not available for kindles, this would come under a separate category when available for cashback and I am sorry that I am not able to provide some better news here.

Best wishes,
Samantha

hop3y

What have TCB been upto over Christmas? 3 of my long term cashbacks have gone to payable and all my claims have been submitted and accepted!

It's a Christmas miracle!

samina123

Hi Samantha,I have sent the details in an email as requested, please can you look into this as my £50 O2 priority moments code expires on the 31.12.14 ?
And either way I would like this to be sorted ?

blackarrow

I can't login to topcashback.com. I tried to login then tried to use the link to reset my password with the code number but still failed.
I checked my email address and it it correct.
I sent in a ticket three days ago and no response.
I sent three emails to contact@topcashback.com but still no response.
Can you please help?

TopCashBack_Company_Representative

Hi there,

@hop3y, that is great news and I hope that you had a very Merry Christmas!

@samina123, thanks for your email, I will respond to you shortly regarding your giftcard.

@blackarrow, due to the festive period, it is taking a little longer for us to get back than we would like but please be assure that we will respond to your email for you within the next few days. Thank you for your patience here.

Best wishes,
Samantha