Topcashback Questions & Answers

JGJackson

Hello, I started using TopCashBack during August after my daughter received some payback and said to try it. Various insurance updates were due so I did try it. Since then I've used the TopCashback compare option to select and start 4 insurance policies i.e. home insurance on Sept 1st, my wife's car insurance on Oct 16th and 2 pet insurance policies (different companies) for our 2 dogs on Nov 4th. The only one showing any cashback update is my wife's car policy but that is still pending till whenever. I've lodged a claim against the first one (Sept 1st start date) with a nudge a while ago but that now just says awaiting information from seller. I haven't claimed or queried the pet policies' cashback yet.

When I first used it, I obtained a couple of quick (very small) cashbacks for using ComparetheMarket, Confused.com etc. so I was quite happy. However, the ones that would make a difference i.e. save money and take the cost down below what was being offered anyway, are taking forever and information on what is happening is very hard, almost impossible to obtain. And it's up to me to chase it.. Not very good customer service at all.

All in all not what I expected and very disappointing to say the least. I could never recommend this to anyone as it doesn't do what it says. So now for a couple of those policies, I've paid more than I would have on the renewal notices - but hopefully just at the moment. Will I ever get my cashback??? Am I missing something??

bxboards

TopCashBack_Company_Representative wrote: »

Hi there,

@bxboards, I am sorry that this has not progressed further for you, we are seeing payments received as expected from this merchant although this may sometimes take a little longer than estimated, but I have sent you a support ticket regarding this if you could kindly get back to me on there?

Thank you for your assistance in this, and for resolving the issue.

TopCashBack_Company_Representative

Hi there,

@StuieUK34, I am sorry to hear that this is how you feel, I can assure you that we do not mislead and all the statistics provided are correct and true.

@Sarah7 and molerat, I am really sorry about this error and this is receiving our attention, in the meantime though, as Sarah7 has mentioned, could you email these in to us at snapandsave@topcashback.co.uk being sure to add the details of the offer that you are claiming for? We will continue to work to get the upload feature running as expected for you as soon as we can!

@JGJackson, please do not worry, if you have made your purchases via TopCashback Compare, then you will not see these track for you until around 60 days after the purchase date, this is due to being able to amend any details in which we can then check what the premium is and ensure that the correct amount of cashback is received. I would be more than happy to look into these individually for you though, if you could email me at mse@topcashback.co.uk with your username and the details of your transactions.

Best wishes,
Samantha

TopCashBack_Company_Representative

Hi @bxboards,

It is no problem at all

All the best,
Samantha

diamond_dave

Hi Samantha, have sent you email with the screenshots as suggested.Many thanks.

hop3y

TopCashBack_Company_Representative wrote: »

Hi @bxboards,

It is no problem at all

All the best,
Samantha

Hi Samantha, I've submitted a missing cashback request for something through TopCashback Compare - but seen your previous note saying it takes upto 60 days to track... how do I know its tracked? Shall I leave the missing claim open?

TopCashBack_Company_Representative

Hi there,

@diamond dave, thanks for this and I will let you know as soon as I hear back

@hop3y, if this does not appear on your account within 60 days of purchase, this should track as TopCashback Compare and have the correct date of purchase, then we will be able to follow this up via our Claims system for you, if you have lodged a claim for this in the meantime though, this will likely be held on 'Ice' until the 60 days have passed. Once this tracks, could you be sure to close your claim?

Many thanks,
Samantha

JGJackson

Thanks, Samantha
One of the missing ones has turned up albeit in Pending mode i.e. the Home Insurance one with Sept 1st start.

As requested, I've emailed you purchase details of the "missing" 2 cashbacks for the Pet insurance both starting from November 4th. I guess they're still in the 60 day zone.

Out of curiosity, how long does Pending generally take to become real?

TopCashBack_Company_Representative

Hi JGJackson,

I have just seen your email response In regards to a transaction moving from pending to confirmed, this can vary depending on the transaction and how quickly the merchant goes on to confirm this, with your transactions specifically, I would hope to see this start to progress for you soon but I am afraid that I cannot provide specific time frames here.

Have a very Merry Christmas and a Happy New Year!

Best wishes,
Samantha

spaceboy

I am trying to get go through topcashback to get a Plusnet deal but I get this message:

This merchant requires you to have entered valid bank details(BACS).
This merchant requires you to have entered valid bank details (BACS) in your Top Cashback account before continuing.

Please click here to add BACS details to your account.

Take me to this merchant without earning cashback.

But when I "click here" there is nowhere I can enter BACS details, so I am stuck. It just takes me to
My Profile

Account Details



and there is nothing about BACS on that page.


What can I do?