MSE News: Orange and T-Mobile customers face yet more price hikes

Guys_Dad

See post #76.

You prove what I said as treating it as an opportunity to get something better.

Everyone else, read this and do likewise.

Dumyat

I'm just kicking myself I didn't phone sooner, with the price reduction I got.
Would advise everyone to phone and see what Orange offer them.

harleq1962

just got a letter off orange saying my bill is going up 68p a month due to inflation, why dont they factor in this cost when selling you a monthly plan,

Dumyat

https://forums.moneysavingexpert.com/discussion/4485647
Phone them and query it, I ended up on a better deal.

mije1983

harleq1962 wrote: »

just got a letter off orange saying my bill is going up 68p a month due to inflation, why dont they factor in this cost when selling you a monthly plan,

Because they can't predict inflation in the next 2 years

harleq1962

mije1983 wrote: »

Because they can't predict inflation in the next 2 years

i know that, but its not like they started trading yesterday.

mije1983

harleq1962 wrote: »

i know that, but its not like they started trading yesterday.

It doesn't matter if they have been trading 1 day or 1 century, nobody can predict inflation rises, so how could they factor in the cost when you signed up?

It does, however, state in the T&Cs that the price may rise.


As Dumyat said though, have a read of that thread and give them a call.

yermanevans

Yep, ground hog day, got the letter today saying my Panther 41 was going to be a Panther 42.38. like a lot of people called Orange & was very quickly offered a £41 a month deal, killing the price rise & I got an extra gig of data. Like most people I never get near my 2 gb of data so they are not taking a great risk.

So from Oranges point of view, try it on, most people are apathetic, so there money is in the bank, those that do complain pretend that your doing them a favour by offering them the price they signed up for. saves the poor P.R.

In a other age these guys would be selling snake oil.

I still intend to contact ofcom, I doubt after the last price rise that they care, but maybe it would be nice if they asked Orange to trade with a little more integrity

sshariff

I joined Orange last year with a £36 a month contract that was discounted to £28.50 (a £7.5 discount at the time of joining). I received a letter yesterday stating a 3.3% rise of £1.16 to this £36 rather than the actual monthly bill of £28.5 that Orange would debit. Applying the £7.5 discount (direct from Orange) to this new monthly bill will equate to a 4.1% price rise for me.

This does clearly contravene the contract clause of an RPI increase as the net monthly bill that they will be debiting from my account is actually 4.1% rather than 3.3%. I have written a letter to Orange stating the same and my intent to break the contract as their changes fall over the RPI limit. I have also asked for a deadlock letter in case they refuse.

In my case this does seem like a clear breach of the terms and conditions!

studentsaver_88

So what have people managed to get out of orange and what was their original tariff?

I also have a line with tmobile where I got 50% loyalty discount I am going to call them tomorrow to see if the price rise is on the £11 or the £5.50 I actually pay.