MSE News: Orange and T-Mobile customers face yet more price hikes

Former_MSE_Jamie

"Orange and T-Mobile pay monthly mobile customers will be hit by the third rise on 'fixed price deals' in 18 months ..."

Read the full story:

Orange and T-Mobile customers face yet more price hikes



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chandleo

They may technically have the right to put up the charges, however I do believe if they say you signing up for years at say £27 a month for 2 years, it shouldn't be £27 a month for 2 year unless they change their minds! And this isn't something they make obvious in the advertising.

I'm sure you've heard this so many times now!

mattytun

It's a disgrace:mad:

wouldbeqaulitymoneysaver

I agree. When is OFCOM gonna clamp down on them instead of !!!!!footingingy around?

Lifes_Grand_Plan

wouldbeqaulitymoneysaver wrote: »

I agree. When is OFCOM gonna clamp down on them instead of !!!!!footingingy around?

When people complain about this and make it an important issue.

PLEASE, if this annoys you as much as it annoys me, do ensure you contact Ofcom in response to their consultation:

http://stakeholders.ofcom.org.uk/consultations/price-rises-fixed-contracts/howtorespond/

thelem

The article contradicts itself

Millions of Orange pay monthly mobile customers will be hit by another jump in bills

later

Contracts which aren't affected include:
Orange "current pay monthly consumer" customers.

and there is a similar contradiction in the T-Mobile text. Just who is getting a price rise?

Guys_Dad

macman wrote: »

The networks have the right to rise their prices by any amount they care to, any time they care to-it's not a fixed price contract.
However, if the increase is 'detrimental' to the consumer then they can leave without penalty. The definition of 'detrimental' is generally interpreted as meaning any increase over and above the RPI, although that is not specifically written into the contracts.

Not so. Orange t & c states

4.3 You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes). However this option does not apply if:

4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period; or
4.3.2 the variations we have made have been imposed on us as a direct result of new legislation, statutory instrument, government regulation or licence; or
4.3.4 the variation relates solely to an Orange Additional Service, in which case you may cancel that Orange Additional Service in accordance with Condition 15.1.

see http://link.orangeworld.co.uk/studio/paymchanges/terms/index.html

DUTR

chandleo wrote: »

They may technically have the right to put up the charges, however I do believe if they say you signing up for years at say £27 a month for 2 years, it shouldn't be £27 a month for 2 year unless they change their minds! And this isn't something they make obvious in the advertising.

I'm sure you've heard this so many times now!

As somebody earlier mentioned "groundhog day"
Your interpretation of what you signed up to is not quite correct, you signed for an airtime agreement for eg 24 months, at the time of signing is wax £x/month, the terms you agreed to were that the price may vary depending on varying factors such as RPI and VAT.

dealer_wins

No point in moaning about it, you basically have 2 choices.

Either pay it, or pay it.

callum9999

wouldbeqaulitymoneysaver wrote: »

I agree. When is OFCOM gonna clamp down on them instead of !!!!!footingingy around?

Perhaps when they do something wrong/illegal?

The contracts clearly say that they can raise the prices if you want. We all know people don't read them but I'm sick to death of people explicitly telling companies they've read the T&Cs and agree with them (they will not let you take out a contract unless you do) then throwing strops because they agreed to something they don't like.

The first time it happened fair enough. The second time it happened you're pushing it a bit. Now it happens regularly so either stop blindly signing contracts you haven't read or stop moaning!

(Which is not to say it isn't annoying - of course it is)

Anon

So is this grounds to get out of the Orange contract please?

Many thanks

Anon