Am i being over the top of would you complain about this?

cockaleekee

Catty89 wrote: »

I did explain that i never thought to go to a cash machine as i still would not have had change, in hindsight yes i should have done this. I went to a different shop in the end which im glad that i did anyway after being spoken to the way they did.

I think you need to accept that it was you that was at fault here and not the store. Yes, we all have moments where common sense goes out the window, but that doesn't mean you should try to find someone else to blame.

I used to have the same problem at the gym, so took to keeping a £1 coin in the side pocket of my bag. Problem solved!

tom15387202

Unfortunately you are a known trolley thief...

...I see baskets in your future.

suki1001

Carl31 wrote: »

Dont be ridiculous, the rest of the world manage to get by using asda trolleys on a daily basis, i hardly think there is any need to raise complaint against the shops staff. That would be harsh

Right ok, so a customer needs help and the staff are unwilling - is that store policy? They are there to help, making a complaint isn't neccessarily going in all guns blazing, it's pointing out that they could have handled it a bit more helpfully.

Do you think Asda want a customer walking away from a shop feeling like they didn't want to go in there again and therefore use one of their competitors? I know what I'd do if I was asda.

Besides which - if the rest of the world manage to do things so swimmingly why on earth the need for a customer service counter?

Cherry_Bomb

suki1001 wrote: »

I think the point is sometimes stuff happens, you forget your purse or whatever it is - it would be nice if the supermarket had taken a different approach other than "computer says no".

But what could Asda have done to assist? They're not going to give OP a pound for free and if they don't stock those plastic coins then what else would they have done?

Had they pointed her in the direction of the cashpoint and told her to buy something I'm sure a similar thread would have popped up 'Asda encouraging reckless spending for the sake of a trolley'

tom15387202

suki1001 wrote: »

I know what I'd do if I was asda.

Tell her the trolley's a quid?

Catty89

Ok i am obviously being irrational is the general thoughts here, i just thought if someone wants to shop at your store then you would give them something to put there shopping in? and if they were forgetful that day then give them something they could buy to use the trolley ( i was not offered anything i could buy to put in trolley) or attempt to help? When i worked in shops i was told ' the customer is always right' although they were complete pains.
, never mind i will remember my £1 coin in future haha

gregg1

cockaleekee wrote: »

I am a bit confused as well - did you ask for change from a note, or did you simply expect them to give you a trolley?

Well they don't "give" the trolleys do they? But maybe "lend" the OP a trolley in order to make a tidy profit from her shopping with them would seem the wise thing to do. On the very odd occasion we have found ourselves without the change, our supermarket has lent us a disc or the pound coin (always returned).

suki1001

Cherry_Bomb wrote: »

But what could Asda have done to assist? They're not going to give OP a pound for free and if they don't stock those plastic coins then what else would they have done?

Had they pointed her in the direction of the cashpoint and told her to buy something I'm sure a similar thread would have popped up 'Asda encouraging reckless spending for the sake of a trolley'

Well here's the thing - the customer complains and they can do something about it. They may not have been able to give her coin, but how about getting a device instore that unlocks the trolley - Aldi has them - problem solved. They can't do anything about it if she doesn't say so. There is an alternative easy solution for the odd customer who's forgotten to bring a coin.

Catty89

tom15387202 wrote: »

Unfortunately you are a known trolley thief...

...I see baskets in your future.

Haha i no what will solve this problem, keep a shopping trolley in my car at all times

suki1001

Person_one wrote: »

I suppose I do assume that. I never leave the house without my house keys, I thought that was pretty standard. Most people who go to supermarkets drive there too, so would have car keys.

I don't take my house keys - you cannot assume everybody does the same. My car key does not have a key ring.