Am i being over the top of would you complain about this?

likelyfran

flashnazia wrote: »

Read it again:



What did she expect these staff members to do? Drop everything and bow down?

That seems a little twisted. I think all OP wanted was a bit of courtesy and a pleasant, helpful attitude. Sounds like she definitely didn't get that. Doesn't surprise me. Judging by my local Asda, the employment standards and those of staff training are pretty low in that company. Despite all the lip service.

dodger1

Cherry_Bomb wrote: »

Short of whipping out the bolt cutters or giving you a pound (which I would never expect someone to do) what did you think he should have done to help?

I agree that the trolley guy probably couldn't help but customer service certainly should have, that's why it's called customer service. If OP had no cash customer service should have told them to use their card at the atm and then come back to get a note changed. At my local Asda they will give you change for a note.

ewloe

Don't know if this as been said as I have not read the whole topic.

Did they not have disabled or baby carrier trollies these don't usually need a pound coin? I don't like carring cash around with me so on the few occasions when I go to a supermarket that requires a coin I take one with the green baby seat on it no one as complained yet and if they did I would just leave the trolly full with the stuff and walk out and go else where.

Marshflower

I haven't read the 200 odd posts but in response to the OP - no you shouldn't complain. If you are shopping, make sure you have a pound or a keyring token to get a trolley, or use one of the ones that don't require £1. I understand they weren't overly helpful towards you but I imagine you are one of many, many customers who ask them this every day. If they helped every one of them it would take up an awful lot of time so I imagine they have instigated one fair policy for all. It really is up to you to make sure you have trolley change.

janninew

ewloe wrote: »

Don't know if this as been said as I have not read the whole topic.

Did they not have disabled or baby carrier trollies these don't usually need a pound coin? I don't like carring cash around with me so on the few occasions when I go to a supermarket that requires a coin I take one with the green baby seat on it no one as complained yet and if they did I would just leave the trolly full with the stuff and walk out and go else where.

I've noticed lots of people who do this at my local Morrisons, its very annoying when you actually do have a baby that can't sit and you need one of these trolleys and they have all been taken by people who don't have a baby with them!! Happened to me a couple of times. Certainly wouldn't dream of taking a disabled trolley either! :eek:

marisco_2

It seems not all Asdas are the same. I was at my local one over the weekend. Realised I didn't have change and asked a member of their staff if they could release a trolley for me. No fuss, no quibble just a friendly smile and the man did as I asked.

sunshinetours

Poor customer service at end of day, regardless of what OP should have done.
Rock bottom prices - rock bottom service

Johnmcl7

Sommer43 wrote: »

Waitrose gets around this problem of the £1 issue, by having trolleys with wheels which lock if you attempt to take them out of the boundaries of the supermarket... Imagine the horror...

Trolley nicking is clearly a huge problem. In my area, M&S customers are trusted with trolleys, as are Sainsbury's and Tescos. Asda, Aldi, all have the £1.00 slot. I'd say at a wild guess, it's a class issue. (Along with dreadful customer service of course) Asda and Aldi simply don't trust their customers to return trolleys to their rightful place.

They implemented the same system at a Tescos here which was meant to lock the trolley wheels when the trolley was taken out of bounds and it appeared to work initially as the dumped Tescos trolleys became dumped Matalan trolleys instead. However it wasn't long before people figured out how to bypass wheel locking as once again dumped Tescos trolleys were appearing (some people take their shopping home in the trolley then when they reach their house dump the trolley in a nearby burn)

The store then changed to the one pound locks which I will admit caught me out a few times initially when I'd left my wallet and just carrying a card but I just took cash out, bought something small to get change and used that. I think during the day they had a stand or section up where you could buy a charity token with your card to get a keyring token to use which seemed a good way to do it. I was annoyed but more with myself for getting to take change with me, I was pleased to see the system in place in the hope there would be less dumped trolleys.

A few weeks ago the coin mechanisms had all disappeared which was due to the high number of complaints about the so while it doesn't justify poor service as described in the OP, you can appreciate it must get annoying being asked the same thing all day. While the coin mechanisms were a bit inconvenient when I'd forgotten change, I preferred them being there as it meant the trolleys weren't just dumped randomly round the car park or randomly round the housing area when people were finished with them.

John

Robisere

My local Morrison's would not have treated the OP like that. Several times during the past few years, I have seen expectant mothers helped in one way or another. In addition, when elderly/disabled people need to push a trolley up the long hill to the car park, staff will push the trolley up there for them.

Beckyy

http://giftshop.cancerresearchuk.org/trolley-token-pink.html

Most charity shops should sell them too